{"id":19953,"date":"2024-06-20T09:52:59","date_gmt":"2024-06-20T07:52:59","guid":{"rendered":"https:\/\/www.topdesk.mom\/hu\/?p=19953"},"modified":"2024-07-17T09:39:21","modified_gmt":"2024-07-17T07:39:21","slug":"ot-dolog-amitol-igazan-jo-a-szolgaltataskatalogus","status":"publish","type":"post","link":"https:\/\/www.topdesk.mom\/hu\/blog\/ot-dolog-amitol-igazan-jo-a-szolgaltataskatalogus\/","title":{"rendered":"5 dolog, amit\u0151l igaz\u00e1n j\u00f3 a szolg\u00e1ltat\u00e1skatal\u00f3gus"},"content":{"rendered":"<p><span data-contrast=\"auto\">Az online szolg\u00e1ltat\u00e1skatal\u00f3gus \u00f6ssze\u00e1ll\u00edt\u00e1sakor sok mindent figyelembe kell venned az elv\u00e1r\u00e1sok megfelel\u0151 kezel\u00e9se \u00e9rdek\u00e9ben. Ne felejtsd el, hogy emberekkel dolgozol, \u00e9s az embereknek vannak elk\u00e9pzel\u00e9seik arr\u00f3l, hogy mit szeretn\u00e9nek. Gy\u0151z\u0151dj meg r\u00f3la, hogy \u0151k is tudj\u00e1k, mire sz\u00e1m\u00edthatnak!<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h2><span data-contrast=\"auto\">Milyen egy j\u00f3 szervizport\u00e1l?<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Az emberek manaps\u00e1g rendk\u00edv\u00fcl <\/span><a href=\"https:\/\/customergauge.com\/blog\/why-customers-prefer-self-service-support-but-only-if-its-done-right\"><span data-contrast=\"none\">\u00f6nell\u00e1t\u00f3ak<\/span><\/a><span data-contrast=\"auto\">. Az interneten kereszt\u00fcl v\u00e1s\u00e1rolunk term\u00e9keket, jelentkez\u00fcnk be fi\u00f3kjainkba, foglalunk rep\u00fcl\u0151jegyet \u00e9s keres\u00fcnk v\u00e1laszt k\u00e9rd\u00e9seinkre &#8211; gyakran a szok\u00e1sos munkaid\u0151n k\u00edv\u00fcl. Mi\u00e9rt v\u00e1rn\u00e1nak az \u00fcgyfeleid kevesebbet a szolg\u00e1ltat\u00e1saidt\u00f3l? Ha k\u00e9rd\u00e9seket keresnek a port\u00e1lodon &#8211; adj nekik v\u00e1laszt! \u00c1ll\u00edts be egy <\/span><a href=\"https:\/\/www.topdesk.mom\/hu\/funkciok\/onkiszolgalo-portal\/\"><span data-contrast=\"none\">\u00f6nkiszolg\u00e1l\u00f3 port\u00e1lt<\/span><\/a><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">L\u00e9nyeg\u00e9ben a felhaszn\u00e1l\u00f3ra ruh\u00e1zza a hatalmat \u00e9s r\u00e1b\u00edzza a munk\u00e1t, hogy megtudja, milyen szolg\u00e1ltat\u00e1sokat k\u00edn\u00e1lsz, \u00e9s hogyan \u00e9s mikor k\u00edn\u00e1lod azokat. Ez megszabad\u00edt a nem teljes\u00edtett elv\u00e1r\u00e1sok miatti panaszokt\u00f3l, \u00e9s egy kicsit tiszt\u00e1bb\u00e1 teszi a z\u0171rzavart \u00e9s az id\u0151beoszt\u00e1sodat is.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Az \u00fcgyfelek azonban csak addig \u00e9rthetik meg szolg\u00e1ltat\u00e1saidat, ameddig a szolg\u00e1ltat\u00e1skatal\u00f3gusod lehet\u0151v\u00e9 teszi sz\u00e1mukra. \u00cdme egy gyors ellen\u0151rz\u0151 lista, hogy megbizonyosodj arr\u00f3l, hogy helyesen kezeled az elv\u00e1r\u00e1sokat:<\/span><\/p>\n<h2>1.Adj egy\u00e9rtelm\u0171 le\u00edr\u00e1st minden egyes term\u00e9kr\u0151l vagy szolg\u00e1ltat\u00e1sr\u00f3l.<\/h2>\n<p><span data-contrast=\"auto\">A term\u00e9kkel vagy szolg\u00e1ltat\u00e1ssal kapcsolatos gyakran feltett k\u00e9rd\u00e9sekre adott v\u00e1laszok seg\u00edthetnek az \u00fcgyfeleknek abban, hogy gyorsan megtal\u00e1lj\u00e1k a saj\u00e1t v\u00e1laszaikat. P\u00e9ld\u00e1k a gyakori k\u00e9rd\u00e9sekre: Hogyan \u00e1ll\u00edthatom be a WiFi-kapcsolatot a telefonomon? Hogyan nyomtassak a pap\u00edr mindk\u00e9t oldal\u00e1ra? Hogyan \u00e1ll\u00edthatom be az \u00edr\u00f3asztalom?<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><span data-contrast=\"auto\">Ha a k\u00e9rd\u00e9sek gyakoriak, akkor statisztikailag val\u00f3sz\u00edn\u0171, hogy t\u00f6bb \u00fcgyf\u00e9l fog ell\u00e1togatni a port\u00e1lodra, akik ugyanazt a v\u00e1laszt keresik. Adj nekik egy r\u00f6vid\u00edtett megold\u00e1st!<\/span><\/p>\n<h2><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">2.<\/span>Ford\u00edts figyelmet a term\u00e9k vagy szolg\u00e1ltat\u00e1s min\u0151s\u00e9gi tulajdons\u00e1gaira.<\/h2>\n<p><span data-contrast=\"auto\">Tedd vil\u00e1goss\u00e1, hogy mely el\u0151\u00edr\u00e1sok alkalmazand\u00f3k. P\u00e9ld\u00e1ul elmagyar\u00e1zhatod, hogy melyik t\u00e1rgyal\u00f3terem melyik rendezv\u00e9nyre haszn\u00e1lhat\u00f3, vagy hogy a t\u00e1rgyal\u00f3teremben milyen berendez\u00e9sek vannak. Ez megfelel\u0151 szinten hat\u00e1rozza meg az elv\u00e1r\u00e1sokat, \u00e9s biztos\u00edtja, hogy a felhaszn\u00e1l\u00f3k tudj\u00e1k, hogy logikusan mit v\u00e1rhatnak el t\u0151led \u00e9s mit nem \u2013 valamint, hogy milyen gyorsan.<\/span><\/p>\n<h2><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">3.<\/span>Magyar\u00e1zd el egy term\u00e9k vagy szolg\u00e1ltat\u00e1s megrendel\u00e9si folyamat\u00e1t.<\/h2>\n<p><span data-contrast=\"auto\">A vil\u00e1gos rendel\u00e9si elj\u00e1r\u00e1s megakad\u00e1lyozza, hogy az \u00fcgyfelek helytelen\u00fcl rendeljenek meg egy term\u00e9ket vagy szolg\u00e1ltat\u00e1st, vagy hogy ne tarts\u00e1k be a k\u00e9r\u00e9s \u00e1tfut\u00e1si idej\u00e9t. Ha lehet\u0151s\u00e9ged van k\u00fcl\u00f6nb\u00f6z\u0151 szolg\u00e1ltat\u00e1sok vagy term\u00e9kek megrendel\u00e9s\u00e9re &#8211; kezeld az elv\u00e1r\u00e1sokat! N\u00e9ha nincs m\u00f3d arra, hogy valaki eb\u00e9d ut\u00e1n \u00faj laptopot kapjon. Tudasd vel\u00fck &#8211; ker\u00fcld el a frusztr\u00e1ci\u00f3t!<\/span><\/p>\n<h2><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">4.<\/span>Add meg a sz\u00e1ll\u00edt\u00e1si felt\u00e9teleket<\/h2>\n<p><span data-contrast=\"auto\">Emellett mindig t\u00e1j\u00e9koztasd \u00fcgyfeledet a term\u00e9k vagy szolg\u00e1ltat\u00e1s sz\u00e1ll\u00edt\u00e1si idej\u00e9r\u0151l, \u00e9s tedd egy\u00e9rtelm\u0171v\u00e9, hogy a megrendelt term\u00e9k hol vehet\u0151 \u00e1t. Adj meg \u00fcgyfelednek minden olyan r\u00e9szletet, amire sz\u00fcks\u00e9ge lehet, hogy semmivel kapcsolatban ne legyen zavarban.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">De ne feledd, hogy ink\u00e1bb alul \u00edg\u00e9rj \u00e9s t\u00falsz\u00e1ll\u00edts, mint az ellenkez\u0151je. Jobb, ha alacsonyabbra teszed az elv\u00e1r\u00e1sokat, mint amennyit megval\u00f3s\u00edthat\u00f3an val\u00f3sz\u00edn\u0171leg ny\u00fajtani tudn\u00e1l, mintha t\u00fal magasra tenn\u00e9d a l\u00e9cet magad sz\u00e1m\u00e1ra, \u00e9s a saj\u00e1t SLA-kal kellene felz\u00e1rk\u00f3znod. \u00cdgy k\u00f6nnyebb el\u00e9rni az \u00fcgyfelek \u00f6r\u00f6m\u00e9t &#8211; amir\u0151l b\u0151vebben \u00edrtunk ebben a <\/span><a href=\"https:\/\/www.topdesk.mom\/hu\/\"><span data-contrast=\"none\">szolg\u00e1ltat\u00e1si t\u00f6k\u00e9letess\u00e9ggel<\/span><\/a><span data-contrast=\"auto\"> foglalkoz\u00f3 cikk\u00fcnkben.<\/span><\/p>\n<h2>5.A service desk el\u00e9rhet\u0151s\u00e9g\u00e9nek kommunik\u00e1l\u00e1sa<\/h2>\n<p><span data-contrast=\"auto\">V\u00e9g\u00fcl, \u00fcgyelj arra, hogy \u00fcgyfeleid betekint\u00e9st nyerjenek abba, hogy mikor \u00e9s hogyan \u00e9rhet\u0151 el a service desk, \u00e9s mikor vehetik \u00e1t a megrendel\u00e9s\u00fcket. Ez ism\u00e9t seg\u00edt az elv\u00e1r\u00e1sok kezel\u00e9s\u00e9ben, \u00e9s az emberek (rem\u00e9lhet\u0151leg) meg\u00e9rtik, hogy nem jelenthetnek be egy hatalmas jegyet 5 perccel a nap v\u00e9ge el\u0151tt, \u00e9s nem v\u00e1rhatj\u00e1k el, hogy reggelre meg legyen oldva.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h2><span data-contrast=\"auto\">B\u0151vebben a szolg\u00e1ltat\u00e1si katal\u00f3gusokr\u00f3l<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">A szolg\u00e1ltat\u00e1skatal\u00f3gusokkal kapcsolatos tov\u00e1bbi inform\u00e1ci\u00f3k\u00e9rt tekintsd meg a <\/span><a href=\"https:\/\/www.topdesk.mom\/hu\/e-konyvek\/onkiszolgalas\/\"><span data-contrast=\"none\">jobb \u00f6nkiszolg\u00e1l\u00e1s fejleszt\u00e9s\u00e9r\u0151l<\/span><\/a><span data-contrast=\"auto\"> sz\u00f3l\u00f3 e-csomagunkat.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Az online szolg\u00e1ltat\u00e1skatal\u00f3gus \u00f6ssze\u00e1ll\u00edt\u00e1sakor sok mindent figyelembe kell venned az elv\u00e1r\u00e1sok megfelel\u0151 kezel\u00e9se \u00e9rdek\u00e9ben. Ne felejtsd el, hogy emberekkel dolgozol, \u00e9s az embereknek vannak elk\u00e9pzel\u00e9seik arr\u00f3l, hogy mit szeretn\u00e9nek. Gy\u0151z\u0151dj meg r\u00f3la, hogy \u0151k is tudj\u00e1k, mire sz\u00e1m\u00edthatnak!\u00a0 Milyen egy j\u00f3 szervizport\u00e1l?\u00a0 Az emberek manaps\u00e1g rendk\u00edv\u00fcl \u00f6nell\u00e1t\u00f3ak. Az interneten kereszt\u00fcl v\u00e1s\u00e1rolunk term\u00e9keket, jelentkez\u00fcnk be fi\u00f3kjainkba,<\/p>\n","protected":false},"author":1,"featured_media":19965,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-19953","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":null,"toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>5 dolog, amit\u0151l igaz\u00e1n j\u00f3 a szolg\u00e1ltat\u00e1skatal\u00f3gus | TOPdesk<\/title>\n<meta name=\"description\" content=\"Az online szolg\u00e1ltat\u00e1skatal\u00f3gus 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