{"id":18496,"date":"2023-09-07T11:16:50","date_gmt":"2023-09-07T09:16:50","guid":{"rendered":"https:\/\/www.topdesk.mom\/hu\/?p=18496"},"modified":"2024-08-19T10:30:28","modified_gmt":"2024-08-19T08:30:28","slug":"ugyfelszolgalat-automatizacio-a-jovobeli-sikerhez-vezeto-ut","status":"publish","type":"post","link":"https:\/\/www.topdesk.mom\/hu\/blog\/ugyfelszolgalat-automatizacio-a-jovobeli-sikerhez-vezeto-ut\/","title":{"rendered":"\u00dcgyf\u00e9lszolg\u00e1lat Automatiz\u00e1ci\u00f3: A j\u00f6v\u0151beli sikerhez vezet\u0151 \u00fat"},"content":{"rendered":"

Az <\/span>IT<\/span> szolg\u00e1ltat\u00e1smenedzsment (ITSM) dinamikus vil\u00e1g\u00e1ban a<\/span>z \u00fcgyf\u00e9lszolg\u00e1lat <\/span>automatiz\u00e1l\u00e1sa a j\u00f6v\u0151beni sikerre t\u00f6rekv\u0151 v\u00e1llalkoz\u00e1sok sz\u00e1m\u00e1ra <\/span>\u00e1talakul\u00e1st hoz\u00f3<\/span> koncepci\u00f3v\u00e1 v\u00e1lt.<\/span><\/span> A k\u00f6lts\u00e9gvet\u00e9si bizonytalans\u00e1gok \u00e9s a gyors technol\u00f3giai fejl\u0151d\u00e9s miatt a szervezetek akt\u00edvan keresik az innovat\u00edv megold\u00e1sokat az \u00fcgyf\u00e9lt\u00e1mogat\u00e1s \u00e9s az \u00e1ltal\u00e1nos hat\u00e9konys\u00e1g fokoz\u00e1s\u00e1ra.<\/span><\/span> A <\/span>TOPdesk<\/span> nemr\u00e9giben a <\/span>VentureBeat<\/span>-tel egy\u00fcttm\u0171k\u00f6d\u00e9sben tartott <\/span>webin\u00e1riuma<\/span> m\u00e9lyrehat\u00f3 betekint\u00e9st ny\u00fajt a<\/span>z \u00fcgyf\u00e9lszolg\u00e1lat <\/span>automatiz\u00e1l\u00e1s erej\u00e9be, <\/span>megsz\u00f3l\u00edt egy sz\u00e9les k\u00f6z\u00f6ns\u00e9get<\/span>, bele\u00e9rtve az ITSM m\u00e1r lelkes felhaszn\u00e1l\u00f3it \u00e9s a lehet\u0151s\u00e9geket felfedezni v\u00e1gy\u00f3<\/span>kat<\/span>. <\/span><\/span>Tekints<\/span>d<\/span> meg a <\/span>webin\u00e1riumot<\/span> itt.<\/span><\/span><\/a>\u00a0<\/span><\/p>\n

Kiemelt vend\u00e9gek<\/h2>\n

A <\/span>webin\u00e1riumon<\/span> elismert szak\u00e9rt\u0151k vettek r\u00e9szt, k\u00f6zt\u00fck <\/span>Jeffrey<\/span> Jacoby<\/span>, a <\/span>TOPdesk<\/span> \u00e9szak-amerikai <\/span>Service Team<\/span> vezet\u0151je, aki felbecs\u00fclhetetlen \u00e9rt\u00e9k\u0171 betekint\u00e9st ny\u00fajtott abba, hogyan haszn\u00e1lhatj\u00e1k a v\u00e1llalkoz\u00e1sok a<\/span>z<\/span> \u00fcgyf\u00e9lszolg\u00e1lat<\/span> automatiz\u00e1l\u00e1s\u00e1t a <\/span>hossz\u00fat\u00e1v\u00fa haszn\u00e1lhat\u00f3s\u00e1g<\/span> \u00e9rdek\u00e9ben.<\/span><\/span> A<\/span>z el\u0151ad\u00e1shoz <\/span>csatlakozott <\/span>Barclay<\/span> Rae<\/span>, az IT<\/span> szolg\u00e1ltat\u00e1smenedzsment guru \u00e9s az <\/span><\/span>Enterprise Digital Podcast<\/span><\/span><\/a> t\u00e1rs-m\u0171sorvezet\u0151je, valamint Art Cole, a t\u00f6bb mint h\u00e1rom \u00e9vtizedes tapasztalattal rendelkez\u0151 technol\u00f3giai \u00fajs\u00e1g\u00edr\u00f3.<\/span> Az \u0151 egy\u00fcttes szak\u00e9rtelm\u00fck tette ezt a <\/span>webin\u00e1riumot<\/span> leny\u0171g\u00f6z\u0151 tud\u00e1smegoszt\u00e1ss\u00e1.<\/span><\/span>\u00a0<\/span><\/p>\n

Az automatiz\u00e1lts\u00e1g \u00e1llapota<\/h2>\n

A virtu\u00e1lis rendezv\u00e9nyen folytatott megbesz\u00e9l\u00e9s a v\u00e1llalkoz\u00e1sok \u00e9s \u00fcgyf\u00e9lszolg\u00e1latuk \u00e1tfog\u00f3 \u00e9rt\u00e9kel\u00e9s\u00e9vel kezd\u0151d\u00f6tt. Barclay hangs\u00falyozta az \u00fczleti k\u00f6rnyezet \u00e9s az \u00fcgyfelek ig\u00e9nyeinek meg\u00e9rt\u00e9s\u00e9nek kritikus szerep\u00e9t <\/span>annak \u00e9rdek\u00e9ben, hogy meghat\u00e1rozz\u00e1k a megfelel\u0151 ter\u00fcleteket az\u00a0 automatiz\u00e1ci\u00f3hoz<\/span><\/a>. Jacoby kiemelte a nagy volumen\u0171 folyamatok szabv\u00e1nyos\u00edt\u00e1s\u00e1nak \u00e9s az automatiz\u00e1l\u00e1s felhaszn\u00e1l\u00e1s\u00e1nak fontoss\u00e1g\u00e1t a <\/span>munkafolyamatok racionaliz\u00e1l\u00e1sa \u00e9rdek\u00e9ben a k\u00fcl\u00f6nb\u00f6z\u0151 r\u00e9szlegek k\u00f6z\u00f6tt<\/span><\/a>, ami fokozott hat\u00e9konys\u00e1got \u00e9s optimaliz\u00e1l\u00e1st eredm\u00e9nyez.<\/span> A TOPdeskn\u00e9l m\u00e1r egy ideje t\u00e1rgyaljuk ezeket a t\u00e9m\u00e1kat – \u00e9s <\/span>rendelkez\u00e9s\u00fcnkre \u00e1ll egy gyors \u00e1ttekint\u00e9s is, hogy kisz\u00e1m\u00edthassuk az automatiz\u00e1l\u00e1s jelenlegi helyzet\u00e9t az \u00fcgyf\u00e9lszolg\u00e1lat sz\u00e1m\u00e1ra.<\/span><\/a>\u00a0<\/span>\u00a0<\/span><\/p>\n

A webin\u00e1rium kit\u00e9rt az egy\u00e9rtelm\u0171 elv\u00e1r\u00e1sok meghat\u00e1roz\u00e1s\u00e1ra \u00e9s az automatiz\u00e1l\u00e1sra val\u00f3 z\u00f6kken\u0151mentes \u00e1t\u00e1ll\u00e1s \u00fctemterv\u00e9nek megalkot\u00e1s\u00e1ra is. Barclay hangs\u00falyozta az emberi interakci\u00f3 \u00e9s az automatiz\u00e1l\u00e1s k\u00f6z\u00f6tti <\/span>megfelel\u0151 egyens\u00faly megtal\u00e1l\u00e1s\u00e1nak<\/span><\/a> fontoss\u00e1g\u00e1t, ugyanakkor kiemelte az apr\u00f3l\u00e9kos tervez\u00e9s jelent\u0151s\u00e9g\u00e9t a lehets\u00e9ges kih\u00edv\u00e1sok kezel\u00e9s\u00e9ben.<\/span>\u00a0<\/span><\/p>\n

Chatbotok az automatiz\u00e1l\u00e1sban<\/h2>\n

Az egyik l\u00e9nyeges t\u00e9ma a <\/span>chatbotok szerepe volt az \u00fcgyf\u00e9lszolg\u00e1lat automatiz\u00e1l\u00e1s\u00e1ban<\/span><\/a>.<\/span> Jacoby \u00e9rt\u00e9kes megl\u00e1t\u00e1sokat osztott meg, hangs\u00falyozva, hogy a j\u00f3l k\u00e9pzett chatbotok \u00e9rt\u00e9kes sz\u00f6vets\u00e9geseiv\u00e9 v\u00e1lhatnak az \u00fcgyf\u00e9lszolg\u00e1lati csapatoknak, gyors v\u00e1laszokat adva \u00e9s hat\u00e9konyan kezelve az ism\u00e9tl\u0151d\u0151 feladatokat, \u00edgy biztos\u00edtva a kiv\u00e1l\u00f3 \u00fcgyf\u00e9l t\u00e1mogt\u00e1st.<\/span> Az \u00fcgyf\u00e9lszolg\u00e1lati eszk\u00f6z\u00fcnk min\u0151s\u00e9gi chatbotokat k\u00edn\u00e1l a service desk integr\u00e1ci\u00f3khoz, bele\u00e9rtve <\/span>a teljesk\u00f6r\u0171en integr\u00e1lt Gold Partner megold\u00e1sunkat, az Ebbotot.<\/span><\/a>\u00a0<\/span><\/p>\n

A webin\u00e1rium sor\u00e1n Gartner hiperautomatiz\u00e1l\u00e1sr\u00f3l sz\u00f3l\u00f3 jelent\u00e9se is t\u00e9ma volt, \u00e9s a r\u00e9sztvev\u0151ket arra \u00f6szt\u00f6n\u00f6zt\u00e9k, hogy az automatiz\u00e1l\u00e1shoz \u00f3vatosan \u00e9s folyamatos tervez\u00e9ssel k\u00f6zel\u00edtsenek az\u00e9rt, hogy hat\u00e9konyan alkalmazkodhassanak a folyamatosan fejl\u0151d\u0151 technol\u00f3giai k\u00f6rnyezethez. <\/span>A Gartner-jelent\u00e9s itt olvashat\u00f3.<\/span><\/a>\u00a0<\/span><\/p>\n

Implement\u00e1ci\u00f3s elsz\u00e1moltathat\u00f3s\u00e1g<\/h2>\n

Tov\u00e1bbi t\u00e9m\u00e1t szolg\u00e1ltatott a korszer\u0171s\u00edt\u00e9sek ki\u00e9p\u00edt\u00e9se \u00e9s a dinamikus technol\u00f3giai k\u00f6rnyezetben val\u00f3 helyt\u00e1ll\u00e1s.<\/span> Barclay kiemelte az <\/span>apr\u00f3l\u00e9kos tervez\u00e9s<\/span><\/a> \u00e9s a k\u00f6vetkezm\u00e9nyek sz\u00e9lesebb k\u00f6r\u0171 meg\u00e9rt\u00e9s\u00e9nek fontoss\u00e1g\u00e1t annak \u00e9rdek\u00e9ben, hogy a szervezetek j\u00f6v\u0151be tekint\u0151ek maradjanak.<\/span>\u00a0<\/span><\/p>\n

A webin\u00e1rium a telep\u00edt\u00e9si megk\u00f6zel\u00edt\u00e9seket illet\u0151en kiemelte mind a fel\u00fclr\u0151l lefel\u00e9, mind az alulr\u00f3l felfel\u00e9 ir\u00e1nyul\u00f3 strat\u00e9gi\u00e1k el\u0151nyeit, \u00e9s a szervezeteket arra \u00f6szt\u00f6n\u00f6zte, hogy v\u00e1lassz\u00e1k ki a csapatuk \u00e9s \u00fczleti ig\u00e9nyeik sz\u00e1m\u00e1ra legmegfelel\u0151bbet. A siker m\u00e9r\u00e9s\u00e9t tekintve, Jacoby hangs\u00falyozta, hogy \u00e9rt\u00e9kelni kell a t\u00e9nyleges k\u00f6lts\u00e9gmegtakar\u00edt\u00e1sokat, a termel\u00e9kenys\u00e9g javul\u00e1s\u00e1t \u00e9s a v\u00e9gfelhaszn\u00e1l\u00f3k el\u00e9gedetts\u00e9gi szintj\u00e9t.<\/span> Az automatiz\u00e1l\u00e1st alkalmaz\u00f3 szervezetek els\u0151dleges c\u00e9ljai k\u00f6z\u00f6tt a cs\u00f6kkentett incidensek \u00e9s a jav\u00edtott \u00fcgyf\u00e9l\u00e9lm\u00e9ny szerepelt.<\/span>\u00a0<\/span><\/p>\n

\u00d6sszefoglalva, a TOPdesk \u00e1ltal szponzor\u00e1lt webin\u00e1rium az \u00fcgyf\u00e9lszolg\u00e1lat automatiz\u00e1l\u00e1sr\u00f3l ny\u00fajtott m\u00e9lyrehat\u00f3 t\u00e1j\u00e9koztat\u00e1st, \u00e9s \u00edgy az ITSM ir\u00e1nt \u00e9rdekl\u0151d\u0151k sz\u00e1m\u00e1ra is el\u00e9rhet\u0151v\u00e9 tette azt.<\/span> Az automatiz\u00e1l\u00e1s bevezet\u00e9s\u00e9vel a v\u00e1llalkoz\u00e1sok jav\u00edthatj\u00e1k az \u00fcgyf\u00e9lt\u00e1mogat\u00e1st \u00e9s a m\u0171k\u00f6d\u00e9si hat\u00e9konys\u00e1got, \u00e9s ezzel a j\u00f6v\u0151beni sikerre is k\u00e9pesek lesznek a dinamikus IT-t\u00e9rben.<\/span>\u00a0<\/span><\/p>\n

Szeretn\u00e9l egy gyors tesztet v\u00e9gezni, hogy felm\u00e9rd az \u00fcgyf\u00e9lszolg\u00e1lat automatiz\u00e1l\u00e1si \u00e9retts\u00e9g\u00e9t? T\u00f6ltsd ki a tesztet itt:<\/span>\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Az IT szolg\u00e1ltat\u00e1smenedzsment (ITSM) dinamikus vil\u00e1g\u00e1ban az \u00fcgyf\u00e9lszolg\u00e1lat automatiz\u00e1l\u00e1sa a j\u00f6v\u0151beni sikerre t\u00f6rekv\u0151 v\u00e1llalkoz\u00e1sok sz\u00e1m\u00e1ra \u00e1talakul\u00e1st hoz\u00f3 koncepci\u00f3v\u00e1 v\u00e1lt. A k\u00f6lts\u00e9gvet\u00e9si bizonytalans\u00e1gok \u00e9s a gyors technol\u00f3giai fejl\u0151d\u00e9s miatt a szervezetek akt\u00edvan keresik az innovat\u00edv megold\u00e1sokat az \u00fcgyf\u00e9lt\u00e1mogat\u00e1s \u00e9s az \u00e1ltal\u00e1nos hat\u00e9konys\u00e1g fokoz\u00e1s\u00e1ra. A TOPdesk nemr\u00e9giben a VentureBeat-tel egy\u00fcttm\u0171k\u00f6d\u00e9sben tartott webin\u00e1riuma m\u00e9lyrehat\u00f3 betekint\u00e9st ny\u00fajt az \u00fcgyf\u00e9lszolg\u00e1lat<\/p>\n","protected":false},"author":379,"featured_media":18499,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-18496","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":null,"toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"\n\u00dcgyf\u00e9lszolg\u00e1lat Automatiz\u00e1ci\u00f3: A j\u00f6v\u0151beli sikerhez vezet\u0151 \u00fat | TOPdesk Blog<\/title>\n<meta name=\"description\" content=\"Az \u00fcgyf\u00e9lszolg\u00e1lat automatiz\u00e1l\u00e1s kulcsfontoss\u00e1g\u00fa a j\u00f6v\u0151beli v\u00e1llalkoz\u00e1si sikerhez az ITSM ter\u00fclet\u00e9n. Hogyan ? A cikkb\u0151l kider\u00fcl.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.topdesk.mom\/hu\/blog\/ugyfelszolgalat-automatizacio-a-jovobeli-sikerhez-vezeto-ut\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u00dcgyf\u00e9lszolg\u00e1lat Automatiz\u00e1ci\u00f3: A j\u00f6v\u0151beli sikerhez vezet\u0151 \u00fat\" \/>\n<meta property=\"og:description\" content=\"Az \u00fcgyf\u00e9lszolg\u00e1lat automatiz\u00e1l\u00e1s kulcsfontoss\u00e1g\u00fa a j\u00f6v\u0151beli v\u00e1llalkoz\u00e1si sikerhez az ITSM ter\u00fclet\u00e9n. Hogyan ? 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Hogyan ? 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