{"id":18487,"date":"2023-08-31T11:49:16","date_gmt":"2023-08-31T09:49:16","guid":{"rendered":"https:\/\/www.topdesk.mom\/hu\/?p=18487"},"modified":"2024-09-11T14:55:23","modified_gmt":"2024-09-11T12:55:23","slug":"it-szemleletvaltas","status":"publish","type":"post","link":"https:\/\/www.topdesk.mom\/hu\/blog\/it-szemleletvaltas\/","title":{"rendered":"IT csapatodnak szeml\u00e9letv\u00e1lt\u00e1sra van sz\u00fcks\u00e9ge? 3 \u00e1rulkod\u00f3 jel"},"content":{"rendered":"

Az IT szolg\u00e1ltat\u00e1smenedzsment vil\u00e1ga eg\u00e9szen m\u00e1sk\u00e9pp n\u00e9z ki, mint \u00f6t \u00e9vvel ezel\u0151tt. Az id\u0151k v\u00e1ltoznak, az \u00fcgyfelek elv\u00e1r\u00e1sai egyre n\u0151nek, a technol\u00f3gia pedig f\u00e9nysebess\u00e9ggel fejl\u0151dik. Ha az IT oszt\u00e1lyod nehezen tud l\u00e9p\u00e9st tartani a szolg\u00e1ltat\u00e1si ig\u00e9nyekkel, az nem jelenti azt, hogy a munkam\u00f3dszered teljesen “rossz”. De azt jelenti, hogy val\u00f3sz\u00edn\u0171leg itt az ideje v\u00e1ltoztatni a dolgokon.<\/p>\n

Ha ragaszkodsz egy elavult munkam\u00f3dszerhez, el\u0151sz\u00f6r is a gondolkod\u00e1sm\u00f3dodon kell v\u00e1ltoztatnod. \u00cdme n\u00e9h\u00e1ny jel arra, hogy az IT csapatodnak szeml\u00e9letv\u00e1lt\u00e1sra van sz\u00fcks\u00e9ge:<\/p>\n

1. Ragaszkodsz a r\u00e9gi folyamatokhoz<\/h2>\n

\u00c9rezted m\u00e1r \u00fagy, hogy ragaszkodsz egy olyan folyamathoz, amely nem m\u0171k\u00f6dik az oszt\u00e1lyodon vagy a szervezetedben, csak az\u00e9rt, mert az egy olyan keretrendszer r\u00e9sze, amelyet te v\u00e1lasztott\u00e1l, hogy k\u00f6vetsz? Amikor az ITIL-hez hasonl\u00f3 keretrendszereket haszn\u00e1lnak a folyamataikban, a szervezetek hajlamosak egy kicsit t\u00fals\u00e1gosan is az ir\u00e1nyelvekre \u00f6sszpontos\u00edtani, \u00e9s nem el\u00e9gg\u00e9 arra, hogyan m\u0171k\u00f6dik val\u00f3j\u00e1ban a v\u00e1llalatuk. Ha az \u00fcgyf\u00e9lszolg\u00e1latod egyetlen szem\u00e9lyb\u0151l \u00e1llna, lenne-e \u00e9rtelme megdupl\u00e1zni ennek a szem\u00e9lynek a munkaterh\u00e9t egy ITIL-folyamat k\u00f6vet\u00e9se miatt? Egy\u00e9rtelm\u0171en nem. Pr\u00f3b\u00e1lj meg \u00fagy gondolni a keretrendszerekre, mint valami rugalmas dologra, amelyet az ig\u00e9nyeidhez lehet igaz\u00edtani, nem pedig mint szab\u00e1lyrendszerre.<\/p>\n

Tudj meg t\u00f6bbet az ITIL-hez hasonl\u00f3 rugalmas keretrendszerekr\u0151l ebben a blogban.<\/a><\/p>\n

2. A t\u00f6k\u00e9letess\u00e9gre t\u00f6rekszel<\/h2>\n

T\u00fal sok IT r\u00e9szleg tart\u00f3zkodik szolg\u00e1ltat\u00e1saik m\u00f3dos\u00edt\u00e1s\u00e1t\u00f3l, mert \u00fagy gondolj\u00e1k, hogy ha v\u00e1ltoztatnak, akkor mindent t\u00f6k\u00e9letesen kell csin\u00e1lniuk, m\u00e9ghozz\u00e1 azonnal.<\/p>\n

Ez nem csak, hogy nem re\u00e1lis, de ugyanabban a r\u00e9gi m\u00f3dszerben ragadnak. K\u00e9pzeld el, ha ugyan\u00edgy k\u00f6zel\u00edten\u00e9l egy \u00faj nyelv elsaj\u00e1t\u00edt\u00e1s\u00e1hoz vagy egy \u00faj hobbi elkezd\u00e9s\u00e9hez – csak kicsiben kezdj, \u00e9s folyamatosan fejl\u0151dj. T\u00e9ny, hogy semmit sem tudsz t\u00f6k\u00e9letesen csin\u00e1lni an\u00e9lk\u00fcl, hogy el\u0151bb ne pr\u00f3b\u00e1ln\u00e1d ki magad. Ahelyett, hogy a t\u00f6k\u00e9letes v\u00e9gc\u00e9lra \u00f6sszpontos\u00edtan\u00e1l, gondolj a szolg\u00e1ltat\u00e1sfejleszt\u00e9sre \u00fagy, mint apr\u00f3 l\u00e9p\u00e9sek sorozat\u00e1ra, amelyek sor\u00e1n kis er\u0151fesz\u00edt\u00e9ssel, de nagy hat\u00e1s\u00fa m\u00f3dos\u00edt\u00e1sokat hajtasz v\u00e9gre a folyamatokon.<\/p>\n

A fejleszt\u00e9sek megkezd\u00e9se sokkal kev\u00e9sb\u00e9 ijeszt\u0151, ha a szolg\u00e1ltat\u00e1smenedzsment iterat\u00edv megk\u00f6zel\u00edt\u00e9s\u00e9t alkalmazod.<\/p>\n

3. El vagy v\u00e1gva a szervezet t\u00f6bbi r\u00e9sz\u00e9t\u0151l.<\/h2>\n

IT szolg\u00e1ltat\u00e1sokat ny\u00fajtasz, \u00edgy nincs sz\u00fcks\u00e9g az informatik\u00e1n k\u00edv\u00fcli r\u00e9szlegekkel vagy csapatokkal val\u00f3 egy\u00fcttm\u0171k\u00f6d\u00e9sre, igaz?<\/p>\n

T\u00e9ved\u00e9s. A pinc\u00e9ben rekedt IT r\u00e9szleg r\u00e9gi k\u00e9pe teljesen elavult. Val\u00f3j\u00e1ban az olyan szolg\u00e1ltat\u00e1si r\u00e9szlegeknek, mint az IT, a HR \u00e9s a L\u00e9tes\u00edtm\u00e9nynek, nagyobb sz\u00fcks\u00e9g\u00fck van egym\u00e1sra, mint valaha. Az \u00fcgyfeleid az \u0151 \u00fcgyfeleik, \u00e9s z\u00f6kken\u0151mentes, B2C-szer\u0171 \u00e9lm\u00e9nyt v\u00e1rnak el a szolg\u00e1ltat\u00e1saiddal kapcsolatban.<\/a> Gondolj az intuit\u00edv technol\u00f3gi\u00e1val ell\u00e1tott t\u00e1rgyal\u00f3kra, amelyek t\u00e1mogatj\u00e1k a Bring Your Own Device-t (BYOD) \u00e9s a hib\u00e1tlan on- \u00e9s offboarding folyamatot. Mindezek egyike sem \u00e9rhet\u0151 el k\u00f6z\u00f6s megk\u00f6zel\u00edt\u00e9s \u00e9s a lehet\u0151 legjobb szolg\u00e1ltat\u00e1sok ny\u00fajt\u00e1sa \u00e9rdek\u00e9ben t\u00f6rt\u00e9n\u0151 egy\u00fcttm\u0171k\u00f6d\u00e9s n\u00e9lk\u00fcl. Sz\u00f3val, l\u00e9pj ki a k\u00e9pzeletbeli IT-pinc\u00e9b\u0151l, \u00e9s kezdj el besz\u00e9lgetni a t\u00f6bbi r\u00e9szleg munkat\u00e1rsaival!<\/p>\n","protected":false},"excerpt":{"rendered":"

Az IT szolg\u00e1ltat\u00e1smenedzsment vil\u00e1ga eg\u00e9szen m\u00e1sk\u00e9pp n\u00e9z ki, mint \u00f6t \u00e9vvel ezel\u0151tt. Az id\u0151k v\u00e1ltoznak, az \u00fcgyfelek elv\u00e1r\u00e1sai egyre n\u0151nek, a technol\u00f3gia pedig f\u00e9nysebess\u00e9ggel fejl\u0151dik. Ha az IT oszt\u00e1lyod nehezen tud l\u00e9p\u00e9st tartani a szolg\u00e1ltat\u00e1si ig\u00e9nyekkel, az nem jelenti azt, hogy a munkam\u00f3dszered teljesen “rossz”. De azt jelenti, hogy val\u00f3sz\u00edn\u0171leg itt az ideje v\u00e1ltoztatni a<\/p>\n","protected":false},"author":379,"featured_media":18490,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-18487","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":"","toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"\nIT csapatodnak szeml\u00e9letv\u00e1lt\u00e1sra van sz\u00fcks\u00e9ge? 3 \u00e1rulkod\u00f3 jel | TOPdesk Blog<\/title>\n<meta name=\"description\" content=\"Ideje friss\u00edteni az IT szolg\u00e1ltat\u00e1smenedzsmentet! 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Fedezd fel, mikor sz\u00fcks\u00e9ges a szeml\u00e9letv\u00e1lt\u00e1s a hat\u00e9konyabb m\u0171k\u00f6d\u00e9shez.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.topdesk.mom\/hu\/blog\/it-szemleletvaltas\/\" \/>\n<meta property=\"og:site_name\" content=\"T3 TOPdesk - HU\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/TOPdesk\/\" \/>\n<meta property=\"article:published_time\" content=\"2023-08-31T09:49:16+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-09-11T12:55:23+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.topdesk.mom\/hu\/wp-content\/media\/sites\/51\/it-szemleletvaltas-topdesk.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Camille\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@topdesk\" \/>\n<meta name=\"twitter:site\" content=\"@topdesk\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Camille\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.topdesk.mom\/hu\/blog\/it-szemleletvaltas\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.topdesk.mom\/hu\/blog\/it-szemleletvaltas\/\"},\"author\":{\"name\":\"Camille\",\"@id\":\"https:\/\/www.topdesk.mom\/hu\/#\/schema\/person\/d5c66687e696681558408f7365411160\"},\"headline\":\"IT csapatodnak szeml\u00e9letv\u00e1lt\u00e1sra van sz\u00fcks\u00e9ge? 3 \u00e1rulkod\u00f3 jel\",\"datePublished\":\"2023-08-31T09:49:16+00:00\",\"dateModified\":\"2024-09-11T12:55:23+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.topdesk.mom\/hu\/blog\/it-szemleletvaltas\/\"},\"wordCount\":659,\"publisher\":{\"@id\":\"https:\/\/www.topdesk.mom\/hu\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.topdesk.mom\/hu\/blog\/it-szemleletvaltas\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.topdesk.mom\/hu\/wp-content\/media\/sites\/51\/it-szemleletvaltas-topdesk.jpg\",\"articleSection\":[\"ITSM\",\"Trendek\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.topdesk.mom\/hu\/blog\/it-szemleletvaltas\/\",\"url\":\"https:\/\/www.topdesk.mom\/hu\/blog\/it-szemleletvaltas\/\",\"name\":\"IT csapatodnak szeml\u00e9letv\u00e1lt\u00e1sra van sz\u00fcks\u00e9ge? 3 \u00e1rulkod\u00f3 jel | TOPdesk Blog\",\"isPartOf\":{\"@id\":\"https:\/\/www.topdesk.mom\/hu\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.topdesk.mom\/hu\/blog\/it-szemleletvaltas\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.topdesk.mom\/hu\/blog\/it-szemleletvaltas\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.topdesk.mom\/hu\/wp-content\/media\/sites\/51\/it-szemleletvaltas-topdesk.jpg\",\"datePublished\":\"2023-08-31T09:49:16+00:00\",\"dateModified\":\"2024-09-11T12:55:23+00:00\",\"description\":\"Ideje friss\u00edteni az IT szolg\u00e1ltat\u00e1smenedzsmentet! 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