{"id":18433,"date":"2023-07-10T13:49:14","date_gmt":"2023-07-10T11:49:14","guid":{"rendered":"https:\/\/www.topdesk.mom\/hu\/?p=18433"},"modified":"2024-09-13T13:30:51","modified_gmt":"2024-09-13T11:30:51","slug":"a-4-legnagyobb-informatikai-kihivas-az-oktatasban","status":"publish","type":"post","link":"https:\/\/www.topdesk.mom\/hu\/blog\/a-4-legnagyobb-informatikai-kihivas-az-oktatasban\/","title":{"rendered":"A 4 legnagyobb informatikai kih\u00edv\u00e1s az oktat\u00e1sban"},"content":{"rendered":"

T\u00f6bb ezer di\u00e1k \u00e9s oktat\u00f3 informatikai ig\u00e9nyeinek kiel\u00e9g\u00edt\u00e9se nem k\u00f6nny\u0171 feladat, k\u00fcl\u00f6n\u00f6sen az iskolakezd\u00e9s hektikus id\u0151szak\u00e1ban.<\/span>\u00a0<\/span><\/p>\n

\u00cdme, n\u00e9h\u00e1ny a legnagyobb informatikai kih\u00edv\u00e1sok k\u00f6z\u00fcl az oktat\u00e1sban – \u00e9s azok megold\u00e1sa:<\/span>\u00a0<\/span><\/p>\n

1. kih\u00edv\u00e1s: Az \u00faj oktat\u00f3k beilleszked\u00e9se<\/h2>\n

Egy \u00faj munkahely kezdetben mindig stresszes. \u00c9s nem csak az \u00fajonnan felvettek sz\u00e1m\u00e1ra. Az informatikai r\u00e9szlegek<\/span>nek <\/span>rengeteg munk\u00e1t kell elv\u00e9gezni, hogy az \u00faj oktat\u00f3k<\/span> gyorsan munk\u00e1ba \u00e1lljanak. <\/span>Gondoljunk csak az \u00faj laptop \u00e9s kell\u00e9kek megrendel\u00e9s\u00e9re, a munkater\u00fclet kialak\u00edt\u00e1s\u00e1ra, a tantermek lefoglal\u00e1s\u00e1ra, a szoftverek telep\u00edt\u00e9s\u00e9re, a projektorhoz val\u00f3 hozz\u00e1f\u00e9r\u00e9s biztos\u00edt\u00e1s\u00e1ra… a lista <\/span>hossz\u00fa<\/span>.<\/span> \u00c9s ha a beszoktat\u00e1s egybeesik az iskolakezd\u00e9si k\u00e1osszal, az csak n\u00f6veli a nyom\u00e1st.<\/span><\/span>\u00a0<\/span><\/p>\n

Megold\u00e1s<\/h2>\n

Persze, minden \u00faj munkav\u00e1llal\u00f3 m\u00e1s \u00e9s m\u00e1s. De vannak bizonyos feladatok \u00e9s folyamatok, amelyeket az informatikai r\u00e9szlegnek minden egyes <\/span>felv\u00e9telkor<\/span> el kell v\u00e9geznie.<\/span> Mi\u00e9rt ne lehetne ezeket szabv\u00e1nyos\u00edtani? Hat\u00e1roz<\/span>d<\/span> meg \u00e9s t\u00e9rk\u00e9pez<\/span>d<\/span> fel az \u00f6sszes sz\u00fcks\u00e9ges beilleszked\u00e9si folyamatot, os<\/span>zd<\/span> ki a felel\u0151ss\u00e9get, \u00e9s hat\u00e1roz<\/span>z<\/span> meg egy \u00fctemtervet. A folyamatok ilyen m\u00f3don t\u00f6rt\u00e9n\u0151 egys\u00e9ges\u00edt\u00e9se z\u00f6kken\u0151mentesebb<\/span> \u00e9lm\u00e9nyt ad<\/span> az alkalmazottak \u00e9s a tan\u00e1rok sz\u00e1m\u00e1ra egyar\u00e1nt, \u00e9s biztos\u00edtja, hogy a fontos teend\u0151k ne maradjanak ki a sorb\u00f3l.<\/span><\/span>\u00a0<\/span><\/p>\n

2. kih\u00edv\u00e1s: \u00daj k\u00e9szletek rendel\u00e9se<\/h2>\n

Elkezd\u0151d\u00f6tt a tan\u00e9v. A tantest\u00fclet, a szem\u00e9lyzet \u00e9s a di\u00e1kok sz\u00e1m\u00e1ra ez \u00faj tanszereket jelent. Az IT sz\u00e1m\u00e1ra pedig a k\u00f6lts\u00e9gvet\u00e9s \u00f6ssze\u00e1ll\u00edt\u00e1s\u00e1t, megrendel\u00e9st, sz\u00e1ll\u00edt\u00e1st \u00e9s nyomon k\u00f6vet\u00e9st jelent – mindezt r\u00f6vid id\u0151n bel\u00fcl.<\/span><\/span>\u00a0<\/span><\/p>\n

Megold\u00e1s<\/h2>\n

Gyors megold\u00e1sk\u00e9nt mi\u00e9rt nem hozhatn\u00e1l l\u00e9tre egy csemp\u00e9t az online port\u00e1lon, ahol a v\u00e9gfelhaszn\u00e1l\u00f3k k\u00e9rhetik saj\u00e1t k\u00e9szleteiket? Egy olyan megold\u00e1s, mint a TOPdesk \u00f6nkiszolg\u00e1l\u00f3 port\u00e1lja (SSP) lehet\u0151v\u00e9 teszi, hogy rendszergazdak\u00e9nt k\u00f3d n\u00e9lk\u00fcli \u0171rlapokat hozz l\u00e9tre, \u00edgy minim\u00e1lis er\u0151fesz\u00edt\u00e9ssel rendk\u00edv\u00fcl j\u00f3l konfigur\u00e1lhat\u00f3 \u0171rlapokat kaphatsz.<\/span> Ez azt jelenti, hogy sz\u0171rheted a k\u00e9r\u00e9seket, hogy a megfelel\u0151 vezet\u0151nek k\u00fcldj\u00e9k el j\u00f3v\u00e1hagy\u00e1sra, \u00e9s ak\u00e1r p\u00e9nzbeli \u00e9rt\u00e9keket is csatolhatsz hozz\u00e1juk, hogy nyomon k\u00f6vethet\u0151k legyenek a k\u00f6lts\u00e9gvet\u00e9s-tervez\u00e9si rendszerben. Ilyen egyszer\u0171.<\/span>\u00a0<\/span><\/p>\n

Szeretn\u00e9l egy l\u00e9p\u00e9ssel tov\u00e1bbmenni? Adj m\u00e9g z\u00f6kken\u0151mentesebb \u00e9lm\u00e9nyt a v\u00e9gfelhaszn\u00e1l\u00f3k sz\u00e1m\u00e1ra, egy webshop l\u00e9trehoz\u00e1s\u00e1val az online port\u00e1lon, ahogyan <\/span>ez a kanadai iskolaigazgat\u00f3s\u00e1g tette<\/span><\/a> a TOPdeskben.<\/span>\u00a0<\/span><\/p>\n

3. kih\u00edv\u00e1s: Elfelejtett jelszavak<\/h2>\n

Ez egy klasszikus. H\u00e1ny munka\u00f3r\u00e1t sp\u00f3rolna meg az informatikai oszt\u00e1ly<\/span>od<\/span>, <\/span><\/span>ha soha t\u00f6bb\u00e9 nem kellene manu\u00e1lisan vissza\u00e1ll\u00edtani egy jelsz\u00f3t<\/span><\/span><\/a>?<\/span><\/span>\u00a0<\/span><\/p>\n

Megold\u00e1s<\/h2>\n

A v\u00e1lasz a jelsz\u00f3-vissza\u00e1ll\u00edt\u00e1sok okozta fejf\u00e1j\u00e1sra? <\/span>Automatiz\u00e1l\u00e1s<\/span><\/a>. Ak\u00e1r egy chatbot seg\u00edts\u00e9g\u00e9vel, ak\u00e1r egy \u00f6nkiszolg\u00e1l\u00f3 port\u00e1lon automatiz\u00e1lt munkafolyamaton kereszt\u00fcl t\u00f6rt\u00e9nik, a jelsz\u00f3-vissza\u00e1ll\u00edt\u00e1s automatiz\u00e1l\u00e1sa jelent\u0151sen cs\u00f6kkentheti a szervizh\u00edv\u00e1sokat \u00e9s a v\u00e9gfelhaszn\u00e1l\u00f3k \u00e1ll\u00e1sidej\u00e9t – \u00edgy id\u0151t \u00e9s p\u00e9nzt takar\u00edthatsz meg.<\/span>\u00a0<\/span><\/p>\n

Az automatiz\u00e1l\u00e1s azt is lehet\u0151v\u00e9 teszi, hogy az IT Service Desk munkat\u00e1rsai \u00f6sszetettebb h\u00edv\u00e1sokat kezeljenek, \u00e9s nagyobb fejleszt\u00e9sekbe fektessenek be, ami v\u00e9gs\u0151 soron jav\u00edtja a munk\u00e1val val\u00f3 el\u00e9gedetts\u00e9get, a hat\u00e9konys\u00e1got \u00e9s a termel\u00e9kenys\u00e9get. Ez pedig boldogabb v\u00e9gfelhaszn\u00e1l\u00f3kat eredm\u00e9nyez. A <\/span>Forrester kutat\u00e1sa<\/span><\/a> szerint ugyanis az automatiz\u00e1l\u00e1ssal dolgoz\u00f3 alkalmazottak 69%-os javul\u00e1st tapasztaltak a munk\u00e1val val\u00f3 el\u00e9gedetts\u00e9g\u00fckben. \u00dcgyfel\u00fcnk, a <\/span>District School Board of Niagara<\/span><\/a> pedig \u00fagy tal\u00e1lta, hogy az automatiz\u00e1l\u00e1ssal \u00e9rt\u00e9kes id\u0151t \u00e9s p\u00e9nzt takar\u00edtottak meg.<\/span>\u00a0<\/span><\/p>\n

4. kih\u00edv\u00e1s: Az \u00f6nkiszolg\u00e1l\u00e1s alacsony elfogadotts\u00e1ga<\/h2>\n

Az informatikai oszt\u00e1ly<\/span>od<\/span> id\u0151t \u00e9s energi\u00e1t ford\u00edtott egy f\u00e9nyes \u00faj \u00f6nkiszolg\u00e1l\u00f3 port\u00e1l (SSP) l\u00e9trehoz\u00e1s\u00e1ra, hogy a v\u00e9gfelhaszn\u00e1l\u00f3k k\u00f6nnyed\u00e9n megoldhass\u00e1k saj\u00e1t probl\u00e9m\u00e1ikat<\/span>.<\/span><\/span> Az egyetlen probl\u00e9ma? A di\u00e1kok, a szem\u00e9lyzet \u00e9s a tan\u00e1rok nem haszn\u00e1lj\u00e1k. Ehelyett ink\u00e1bb az informatikai \u00fcgyf\u00e9lszolg\u00e1lathoz s\u00e9t\u00e1lnak, ahol <\/span>te<\/span> m\u00e1r milli\u00f3 m\u00e1s k\u00e9r\u00e9ssel foglalkoz<\/span>ol<\/span>.<\/span><\/span>\u00a0<\/span><\/p>\n

Megold\u00e1s<\/h2>\n

A kommunik\u00e1ci\u00f3 kulcsfontoss\u00e1g\u00fa. Hogyan tudnak az emberek egy eszk\u00f6z mellett \u00e9rvelni, ha nem tudj\u00e1k, hogyan kell haszn\u00e1lni – vagy ha nem is tudnak a l\u00e9tez\u00e9s\u00e9r\u0151l?<\/span><\/span> Egyetlen t\u00f6meges e-mail kik\u00fcld\u00e9se itt nem el\u00e9g. \u00c1tgondolt kommunik\u00e1ci\u00f3s tervvel kell bemutatn<\/span>od<\/span> a v\u00e9gfelhaszn\u00e1l\u00f3knak az \u00f6nkiszolg\u00e1l\u00e1s c\u00e9ljait \u00e9s el\u0151nyeit a bevezet\u00e9s el\u0151tt, alatt \u00e9s ut\u00e1n. V\u00e9g\u00fcl is tudni akarj\u00e1k, hogy mi a j\u00f3 nekik.<\/span><\/span> A szem\u00e9lyzet, a tantest\u00fclet \u00e9s a di\u00e1kok port\u00e1lon val\u00f3 <\/span>v\u00e9gigvezet\u00e9s\u00e9t<\/span> seg\u00edt\u0151 k\u00e9pz\u00e9sek biztos\u00edt\u00e1s\u00e1val \u00f6nbizalmat is kapnak ahhoz, hogy saj\u00e1t maguk oldj\u00e1k meg a probl\u00e9m\u00e1ikat, ahelyett, hogy s\u00e9t\u00e1lgat\u00e1shoz folyamodn\u00e1nak.<\/span><\/span>\u00a0<\/span><\/p>\n

Fedezd fel a TOPdesk oktat\u00e1sra haszn\u00e1lhat\u00f3 szoftver\u00e9t<\/h2>\n

Megold\u00e1sunkkal k\u00f6nnyed\u00e9n regisztr\u00e1lhat<\/span>sz<\/span> jegyeket, megoszthat<\/span>od<\/span> tud\u00e1s<\/span>od<\/span> m\u00e1s r\u00e9szlegekkel, \u00e9s a v\u00e9gfelhaszn\u00e1l\u00f3k sz\u00e1m\u00e1ra <\/span>24\u00a0 \u00f3r\u00e1s<\/span> \u00f6nkiszolg\u00e1l\u00e1st biztos\u00edt<\/span>hatsz<\/span>.<\/span><\/span>\u00a0<\/span><\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

T\u00f6bb ezer di\u00e1k \u00e9s oktat\u00f3 informatikai ig\u00e9nyeinek kiel\u00e9g\u00edt\u00e9se nem k\u00f6nny\u0171 feladat, k\u00fcl\u00f6n\u00f6sen az iskolakezd\u00e9s hektikus id\u0151szak\u00e1ban.\u00a0 \u00cdme, n\u00e9h\u00e1ny a legnagyobb informatikai kih\u00edv\u00e1sok k\u00f6z\u00fcl az oktat\u00e1sban – \u00e9s azok megold\u00e1sa:\u00a0 1. kih\u00edv\u00e1s: Az \u00faj oktat\u00f3k beilleszked\u00e9se Egy \u00faj munkahely kezdetben mindig stresszes. \u00c9s nem csak az \u00fajonnan felvettek sz\u00e1m\u00e1ra. Az informatikai r\u00e9szlegeknek rengeteg munk\u00e1t kell elv\u00e9gezni,<\/p>\n","protected":false},"author":379,"featured_media":18436,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-18433","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":"","toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"\nA 4 legnagyobb informatikai kih\u00edv\u00e1s az oktat\u00e1sban | TOPdesk Blog<\/title>\n<meta name=\"description\" content=\"Hogyan oldhat\u00f3k meg az oktat\u00e1sban jelentkez\u0151 legnagyobb informatikai kih\u00edv\u00e1sok? 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