{"id":18361,"date":"2023-05-09T08:00:54","date_gmt":"2023-05-09T06:00:54","guid":{"rendered":"https:\/\/www.topdesk.mom\/hu\/?p=18361"},"modified":"2024-09-11T14:47:03","modified_gmt":"2024-09-11T12:47:03","slug":"minden-amit-az-automatikus-muveletsorozatokrol-tudni-erdemes","status":"publish","type":"post","link":"https:\/\/www.topdesk.mom\/hu\/blog\/minden-amit-az-automatikus-muveletsorozatokrol-tudni-erdemes\/","title":{"rendered":"Minden, amit az automatikus M\u0171veletsorozatokr\u00f3l tudni \u00e9rdemes"},"content":{"rendered":"<p>A szolg\u00e1ltat\u00e1sautomatiz\u00e1ci\u00f3 (amennyiben be\u00e1ll\u00edt\u00e1sai helyesek) nagy m\u00e9rt\u00e9kben jav\u00edthatja az \u00fcgyf\u00e9l\u00e9lm\u00e9nyt, drasztikusan cs\u00f6kkentheti az \u00fcgyf\u00e9lszolg\u00e1latra be\u00e9rkez\u0151 h\u00edv\u00e1sok sz\u00e1m\u00e1t, valamint a folyamatosan ism\u00e9tl\u0151d\u0151 manu\u00e1lis feladatokat is. V\u00e9geredm\u00e9nyben pedig, t\u00f6bb id\u0151 marad arra a feladatra, ami t\u00e9nyleges gondolkod\u00e1st ig\u00e9nyel.<\/p>\n<p>Ebben a blogbejegyz\u00e9sben a TOPdeskben l\u00e9v\u0151 szolg\u00e1ltat\u00e1sok automatiz\u00e1l\u00e1s\u00e1nak egyik legegyszer\u0171bb m\u00f3dj\u00e1t fogjuk bemutatni: a M\u0171veletsorozatokat.<\/p>\n<h2>Mi az a M\u0171veletsorozat?<\/h2>\n<p>M\u0171veletsorozatnak nevezz\u00fck, amikor a TOPdeskben t\u00f6bb k\u00fcl\u00f6nb\u00f6z\u0151, egym\u00e1st k\u00f6vet\u0151 l\u00e9p\u00e9st meghat\u00e1rozunk, amely egy automatiz\u00e1lt folyamatot form\u00e1lnak.\u00a0\u00a0 A m\u0171veletsorozatok jellemz\u0151en a v\u00e1laszok feldolgoz\u00e1s\u00e1ra, a TOPdeskben l\u00e9v\u0151 inform\u00e1ci\u00f3k friss\u00edt\u00e9s\u00e9re \u00e9s a harmadik f\u00e9l \/ besz\u00e1ll\u00edt\u00f3kkal val\u00f3 kommunik\u00e1ci\u00f3ra haszn\u00e1lhat\u00f3k. Ezen fel\u00fcl haszn\u00e1lhat\u00f3 m\u00e9g m\u00e1s alkalmaz\u00e1sokkal val\u00f3 API-alap\u00fa integr\u00e1ci\u00f3k l\u00e9trehoz\u00e1s\u00e1ra, valamint mag\u00e1ban a TOPdeskben v\u00e9grehajtott m\u0171veletek elv\u00e9gz\u00e9s\u00e9re is.<\/p>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-18364\" src=\"https:\/\/www.topdesk.mom\/hu\/wp-content\/media\/sites\/51\/1-create-automated-action-300x128-1.gif\" alt=\"\" width=\"300\" height=\"128\" \/>\n<h2>Milyen el\u0151ny\u00f6kkel j\u00e1r a M\u0171veletsorozat haszn\u00e1lata?<\/h2>\n<p>A munkafolyamatok teljes (vagy r\u00e9szbeni) automatiz\u00e1l\u00e1sa nem csak a hat\u00e9konys\u00e1got \u00e9s a hibaar\u00e1nyt jav\u00edtja, hanem \u00e9rt\u00e9kes id\u0151t szabad\u00edt fel a komplexebb, nagyobb kih\u00edv\u00e1st jelent\u0151 feladatok elv\u00e9gz\u00e9s\u00e9re. Lehet\u0151v\u00e9 v\u00e1lik a val\u00f3di \u00e9rt\u00e9kteremt\u00e9s, hiszen a szolg\u00e1ltat\u00f3 csapat teend\u0151 list\u00e1j\u00e1r\u00f3l leker\u00fclnek a gyakran ism\u00e9tl\u0151d\u0151 h\u00e9tk\u00f6znapi feladatok, p\u00e9ld\u00e1ul az incidensek lez\u00e1r\u00e1sa vagy az \u00fcgyfeleknek sz\u00f3l\u00f3 \u00e1ltal\u00e1nos v\u00e1laszok beg\u00e9pel\u00e9se.<\/p>\n<h2>Hogyan lehet egy M\u0171veletsorozatot be\u00e1ll\u00edtani?<\/h2>\n<p>Tegy\u00fck fel, hogy automatikusan szeretn\u00e9d lez\u00e1rni a hibajegyeket, hogy az oper\u00e1toroknak ne kelljen manu\u00e1lisan ezt elv\u00e9gezni\u00fck, miut\u00e1n egy hibajegy megold\u00f3dott. Ebben az esetben az \u201e\u00c1llapot be\u00e1ll\u00edtsa \u00e9s\/vagy incidens lez\u00e1r\u00e1sa\u201d M\u0171veletsorozatot lehet haszn\u00e1lni.<\/p>\n<p>Ehhez k\u00e9t l\u00e9p\u00e9st kell v\u00e9grehajtani:<\/p>\n<ol>\n<li>A hibajegykezel\u00e9sben haszn\u00e1lt \u00f6sszes st\u00e1tusz list\u00e1j\u00e1nak lek\u00e9rdez\u00e9se.<\/li>\n<li>A megfelel\u0151 st\u00e1tusz hozz\u00e1rendel\u00e9se a hibajegyhez.<\/li>\n<\/ol>\n<p>A m\u0171veletsorozat automatikus elind\u00edt\u00e1s\u00e1t egy megfelel\u0151 esem\u00e9nyhez kell kapcsolni, p\u00e9ld\u00e1ul a hibajegy befejez\u00e9s \u00f3ta eltelt 7. nap.<\/p>\n<p>Ilyen egyszer\u0171 az eg\u00e9sz! Hogyan v\u00e1llhatnak a dolgok m\u00e9g egyszer\u0171bb\u00e9? K\u00e9sz\u00edtett\u00fcnk tov\u00e1bbi tud\u00e1sanyagokat, amelyek seg\u00edtenek abban, hogy azonnal elkezdhesse a m\u0171veletsorozatok haszn\u00e1lat\u00e1t.<\/p>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-18367\" src=\"https:\/\/www.topdesk.mom\/hu\/wp-content\/media\/sites\/51\/2-import-an-action-300x134-1.gif\" alt=\"\" width=\"300\" height=\"134\" \/>\n<p>A TOPdesk M\u0171veletsorozatok tud\u00e1st\u00e1r\u00e1ban tal\u00e1lhat\u00f3 egy lista M\u0171veletsorozat sablonokr\u00f3l, amelyek ingyenesen haszn\u00e1lhat\u00f3k, \u00edgy nem kell null\u00e1r\u00f3l indulni. N\u00e9zd \u00e1t \u00e9s tal\u00e1ld meg milyen ism\u00e9tl\u0151d\u0151 feladatokat tudsz automatiz\u00e1lni.<\/p>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-18370\" src=\"https:\/\/www.topdesk.mom\/hu\/wp-content\/media\/sites\/51\/3-fill-variable-300x142-1.gif\" alt=\"\" width=\"300\" height=\"142\" \/>\n","protected":false},"excerpt":{"rendered":"<p>A szolg\u00e1ltat\u00e1sautomatiz\u00e1ci\u00f3 (amennyiben be\u00e1ll\u00edt\u00e1sai helyesek) nagy m\u00e9rt\u00e9kben jav\u00edthatja az \u00fcgyf\u00e9l\u00e9lm\u00e9nyt, drasztikusan cs\u00f6kkentheti az \u00fcgyf\u00e9lszolg\u00e1latra be\u00e9rkez\u0151 h\u00edv\u00e1sok sz\u00e1m\u00e1t, valamint a folyamatosan ism\u00e9tl\u0151d\u0151 manu\u00e1lis feladatokat is. V\u00e9geredm\u00e9nyben pedig, t\u00f6bb id\u0151 marad arra a feladatra, ami t\u00e9nyleges gondolkod\u00e1st ig\u00e9nyel. Ebben a blogbejegyz\u00e9sben a TOPdeskben l\u00e9v\u0151 szolg\u00e1ltat\u00e1sok automatiz\u00e1l\u00e1s\u00e1nak egyik legegyszer\u0171bb m\u00f3dj\u00e1t fogjuk bemutatni: a M\u0171veletsorozatokat. Mi az a M\u0171veletsorozat?<\/p>\n","protected":false},"author":379,"featured_media":18373,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-18361","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":20085,"blog_hubspot_cta_link":"","toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Minden, amit az automatikus M\u0171veletsorozatokr\u00f3l tudni \u00e9rdemes | TOPdesk Blog<\/title>\n<meta name=\"description\" content=\"Ismerd meg a TOPdesk M\u0171veletsorozatok be\u00e1ll\u00edt\u00e1s\u00e1t, \u00e9s automatiz\u00e1ld a h\u00e9tk\u00f6znapi 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content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.topdesk.mom\/hu\/blog\/minden-amit-az-automatikus-muveletsorozatokrol-tudni-erdemes\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.topdesk.mom\/hu\/blog\/minden-amit-az-automatikus-muveletsorozatokrol-tudni-erdemes\/\"},\"author\":{\"name\":\"Camille\",\"@id\":\"https:\/\/www.topdesk.mom\/hu\/#\/schema\/person\/d5c66687e696681558408f7365411160\"},\"headline\":\"Minden, amit az automatikus M\u0171veletsorozatokr\u00f3l tudni 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