Az \u00fcgyfelek \u00e1llnak tev\u00e9kenys\u00e9g\u00fcnk k\u00f6z\u00e9ppontj\u00e1ban. Mondhatni, hogy a customer success csapat az egyik legfontosabb szerep a TOPdesk teljes \u00f6kosziszt\u00e9m\u00e1j\u00e1ban. \u0150k a mosolyg\u00f3s arcok a Teams h\u00edv\u00e1s m\u00e1sik v\u00e9g\u00e9n, vagy azok a pezsg\u0151 szem\u00e9lyis\u00e9gek, akik bekopogtatnak az irod\u00e1ja ajtaj\u00e1n. B\u00e1rmilyen k\u00e9rd\u00e9sr\u0151l vagy probl\u00e9m\u00e1r\u00f3l legyen is sz\u00f3, a Customer Success Manager-ek (CSM-ek) k\u00e9szen \u00e1llnak, hogy seg\u00edtsenek.<\/p>\n
“A TOPdeskkel el\u0151sz\u00f6r egy karrierexp\u00f3n tal\u00e1lkoztam a Liverpooli Egyetemen, ahol modern eur\u00f3pai nyelveket tanultam. Egy el\u0151ad\u00e1som elmaradt, ami miatt r\u00e9szt tudtam venni az exp\u00f3n – mondhatni, \u00edgy kellett lennie!<\/p>\n
A tanulm\u00e1nyaim sor\u00e1n k\u00f6rbeutaztam a vil\u00e1got, egy \u00e9vet P\u00e1rizsban \u00e9s Berlinben \u00e9ltem, ami t\u00f6k\u00e9letes alapot adott a TOPdeskn\u00e9l bet\u00f6lt\u00f6tt szerepemhez. A k\u00fclf\u00f6ldi \u00e9let \u00e9s az \u00faj kult\u00fara megismer\u00e9se seg\u00edtett az \u00f6nbizalmam n\u00f6veked\u00e9s\u00e9ben, \u00e9s megtanultam, hogyan kell k\u00fcl\u00f6nb\u00f6z\u0151 emberekkel k\u00fcl\u00f6nb\u00f6z\u0151 helyzetekben besz\u00e9lni.<\/p>\n
Amikor tanulm\u00e1nyaimat k\u00f6vet\u0151en a TOPdeskhez csatlakoztam, eredetileg a bels\u0151 \u00e9rt\u00e9kes\u00edt\u00e9sben dolgoztam. Ez a tapasztalat megmutatta, hogy sz\u00edvesen foglalkozom \u00fcgyfelekkel, \u00e9s hogy a k\u00e9pess\u00e9geim \u00e9s a szem\u00e9lyis\u00e9gjegyeim jobban illeszkednek ehhez a munkak\u00f6rh\u00f6z. Amikor felaj\u00e1nlott\u00e1k a CSM poz\u00edci\u00f3t, \u00f6r\u00f6mmel vettem az el\u0151l\u00e9ptet\u00e9st – a TOPdesk pedig teljes m\u00e9rt\u00e9kben t\u00e1mogatta a szakter\u00fcletv\u00e1lt\u00e1somat.”<\/p>\n
\u201eA koll\u00e9g\u00e1k a TOPdeskn\u00e9l nem csak koll\u00e9g\u00e1k, hanem bar\u00e1tok is. Ez sz\u00f3rakoztat\u00f3v\u00e1 teszi a k\u00f6z\u00f6s munk\u00e1t a projekteken, megk\u00f6nny\u00edti a visszajelz\u00e9seket, \u00e9s \u00f6sszess\u00e9g\u00e9ben nagyszer\u0171 k\u00f6rnyezetet teremt a munkav\u00e9gz\u00e9shez.\u201d<\/p><\/blockquote>\n
Az \u00fcgyf\u00e9lsiker minden aspektus\u00e1nak felkarol\u00e1sa<\/h2>\n
“Amit a CSM szerepben szeretek, az a v\u00e1ltozatoss\u00e1g. \u00d6n\u00e1ll\u00f3an \u00e9s csapatban is dolgozhatok, legyen sz\u00f3 ak\u00e1r \u00e9rt\u00e9kes\u00edt\u00e9sr\u0151l vagy marketingr\u0151l, mind helyi, mind nemzetk\u00f6zi szinten. Val\u00f3j\u00e1ban \u00fagy gondolom, hogy az \u00e9vek sor\u00e1n kialakult hobbijaim seg\u00edtettek abban, hogy egyens\u00falyba hozzam ezt a munkam\u00f3dszert. A fiatalkori t\u00e1nct\u00f3l kezdve a fut\u00e1son \u00e1t a csapatban val\u00f3 dartsoz\u00e1sig gyakran t\u00e1maszkodom a munk\u00e1n k\u00edv\u00fcli tapasztalataimra, amelyek seg\u00edtik a CSM munk\u00e1mat.<\/p>\n
Egy tipikus nap (vagy h\u00e9t) a feladatk\u00f6r\u00f6mben mag\u00e1ba foglalja az \u00fcgyfelekkel val\u00f3 kapcsolattart\u00e1st, a marketinggel val\u00f3 egy\u00fcttm\u0171k\u00f6d\u00e9st egy \u00fcgyf\u00e9lrendezv\u00e9nyen, a csapat sz\u00e1m\u00e1ra \u00e9rt\u00e9kes\u00edt\u00e9si lehet\u0151s\u00e9gek kisz\u0171r\u00e9s\u00e9t, a CSM g\u00e1rd\u00e1val val\u00f3 egy\u00fcttm\u0171k\u00f6d\u00e9st egy nemzetk\u00f6zi projekten, egy esettanulm\u00e1ny meg\u00edr\u00e1s\u00e1t, egy mini \u00e1llapotfelm\u00e9r\u00e9s elv\u00e9gz\u00e9s\u00e9t egy \u00fcgyf\u00e9llel, \u00e9s m\u00e9g sok minden m\u00e1st!”.<\/p>\n
Boldog alkalmazottakb\u00f3l boldog \u00fcgyfelek lesznek<\/h2>\n
“A TOPdesk val\u00f3ban h\u0171 a mott\u00f3j\u00e1hoz, miszerint a boldog alkalmazottak \u00e1ltal az \u00fcgyfelek is boldogok lesznek. Rendk\u00edv\u00fcl nagyra \u00e9rt\u00e9kelem a szabads\u00e1got, amit kapunk: a szabads\u00e1got, hogy tanuljunk, a szabads\u00e1got, hogy megalkossuk a szerep\u00fcnkre vonatkoz\u00f3 tervezetet, a szabads\u00e1got, hogy \u00faj projektekben vegy\u00fcnk r\u00e9szt, \u00e9s a szabads\u00e1got, hogy saj\u00e1t \u00f6tleteinket megval\u00f3s\u00edtsuk. Ez nagyon fontos a szem\u00e9lyes \u00e9s szakmai fejl\u0151d\u00e9shez, \u00e9s seg\u00edt abban, hogy a lehet\u0151 legjobb \u00e9lm\u00e9nyt ny\u00fajtsuk \u00fcgyfeleinknek.<\/p>\n
Emellett a koll\u00e9g\u00e1k a TOPdeskn\u00e9l nem csak koll\u00e9g\u00e1k, hanem bar\u00e1tok is. Ez sz\u00f3rakoztat\u00f3v\u00e1 teszi a k\u00f6z\u00f6s munk\u00e1t a projekteken, sokkal k\u00f6nnyebb\u00e9 teszi a visszajelz\u00e9seket, \u00e9s \u00f6sszess\u00e9g\u00e9ben nagyszer\u0171 k\u00f6rnyezetet teremt a munkav\u00e9gz\u00e9shez. Minden h\u00e9ten a legt\u00f6bb id\u0151t a koll\u00e9g\u00e1inkkal t\u00f6ltj\u00fck, ez\u00e9rt nagyszer\u0171, hogy a TOPdesk olyan, mint egy csal\u00e1d. Azt hiszem, ezt a l\u00e9gk\u00f6rt az \u00fcgyfeleink is nagyon \u00e9rzik, hiszen vel\u00fck is fantasztikus partners\u00e9geket \u00e9s bar\u00e1ts\u00e1gokat tudunk kialak\u00edtani \u00e9s fenntartani<\/p>\n","protected":false},"excerpt":{"rendered":"
Az \u00fcgyfelek \u00e1llnak tev\u00e9kenys\u00e9g\u00fcnk k\u00f6z\u00e9ppontj\u00e1ban. Mondhatni, hogy a customer success csapat az egyik legfontosabb szerep a TOPdesk teljes \u00f6kosziszt\u00e9m\u00e1j\u00e1ban. \u0150k a mosolyg\u00f3s arcok a Teams h\u00edv\u00e1s m\u00e1sik v\u00e9g\u00e9n, vagy azok a pezsg\u0151 szem\u00e9lyis\u00e9gek, akik bekopogtatnak az irod\u00e1ja ajtaj\u00e1n. B\u00e1rmilyen k\u00e9rd\u00e9sr\u0151l vagy probl\u00e9m\u00e1r\u00f3l legyen is sz\u00f3, a Customer Success Manager-ek (CSM-ek) k\u00e9szen \u00e1llnak, hogy seg\u00edtsenek. Az<\/p>\n","protected":false},"author":379,"featured_media":18280,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-18277","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":"","toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"\n
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