{"id":18268,"date":"2022-12-23T10:55:46","date_gmt":"2022-12-23T09:55:46","guid":{"rendered":"https:\/\/www.topdesk.mom\/hu\/?p=18268"},"modified":"2024-09-11T12:08:38","modified_gmt":"2024-09-11T10:08:38","slug":"mit-tehetnek-a-chatbotok-az-on-bejelento-portaljaert","status":"publish","type":"post","link":"https:\/\/www.topdesk.mom\/hu\/blog\/mit-tehetnek-a-chatbotok-az-on-bejelento-portaljaert\/","title":{"rendered":"Mit tehetnek a chatbotok az \u00f6n bejelent\u0151port\u00e1lj\u00e1\u00e9rt?"},"content":{"rendered":"

Az \u00fcgyf\u00e9lszolg\u00e1lati csapatod f\u00e9l a chatbotokt\u00f3l? Ez a blog seg\u00edthet megnyugtatni \u0151ket.<\/p>\n

Frank Smit, az OBI4wan innov\u00e1ci\u00f3s igazgat\u00f3ja elmagyar\u00e1zza, mik is azok a chatbotok, \u00e9s hol \u00e9rdemes (vagy nem \u00e9rdemes) haszn\u00e1lni \u0151ket.<\/p>\n

“Elfelejtettem a jelszavam.”<\/h3>\n

H\u00e1nyszor kapj\u00e1tok meg ezt a k\u00e9r\u00e9st? Nem lenne jobb, ha az ilyen egyszer\u0171 feladatokat automatiz\u00e1ln\u00e1tok, hogy a csapatod az \u00e9rdekesebb munk\u00e1kra koncentr\u00e1lhasson?<\/p>\n

J\u00f3 h\u00edr: a chatbotok megk\u00f6nny\u00edthetik az \u00e9letet. Hogyan? A chatbotok automatikusan kezelik a k\u00e9r\u00e9seket. Az \u00fcgyf\u00e9l feltesz egy k\u00e9rd\u00e9st, a chatbot elemzi a sz\u00f6veget, \u00e9rtelmezi a jelent\u00e9st, \u00e9s v\u00e1laszol. Ehhez sz\u00fcks\u00e9g van egy adatb\u00e1zisra, amely tartalmazza az \u00f6sszes gyakran ism\u00e9telt k\u00e9rd\u00e9st \u00e9s v\u00e1laszt.<\/p>\n

Milyen feladatokat b\u00edzhatsz chatbotokra?<\/h3>\n

A chatbotok kezelni tudj\u00e1k a k\u00e9r\u00e9seket, de nem mindet. Hogyan d\u00f6nt\u00f6d el, mely folyamatokat \u00e9rdemes automatiz\u00e1lni? N\u00e9zz\u00fck meg, milyen t\u00edpus\u00fa k\u00e9r\u00e9sek \u00e9rkeznek egy tipikus bejelent\u0151port\u00e1lhoz, \u00e9s hogy alkalmasak lenn\u00e9nek-e egy chatbot sz\u00e1m\u00e1ra.<\/p>\n

1. Egyszer\u0171, ism\u00e9tl\u0151d\u0151 k\u00e9r\u00e9sek<\/h3>\n

A jelsz\u00f3 vissza\u00e1ll\u00edt\u00e1sa a legjobb p\u00e9lda. Az emberek mindig elfelejtik a jelszavaikat. Ez a bejelent\u0151port\u00e1l munkat\u00e1rsainak f\u00e1raszt\u00f3, a c\u00e9gnek pedig p\u00e9nzkidob\u00e1s. A chatbotok t\u00f6k\u00e9letes megold\u00e1st jelentenek: meg\u00e9rtik a k\u00e9r\u00e9st, \u00e9s az \u00fcgyf\u00e9l gyorsan \u00faj jelsz\u00f3t kap. Az \u00fcgyf\u00e9l el\u00e9gedett, a csapatod pedig f\u00f3kusz\u00e1lhat a fontosabb feladatokra.<\/p>\n

2. Visszajelz\u00e9sek gy\u0171jt\u00e9se<\/h3>\n

Service desk-menedzserk\u00e9nt biztosan tudni szeretn\u00e9d, mit gondolnak az \u00fcgyfelek a szolg\u00e1ltat\u00e1saidr\u00f3l. A chatbotok ide\u00e1lisak erre: min\u0151s\u00e9gi visszajelz\u00e9seket gy\u0171jtenek, mik\u00f6zben az \u00fcgyf\u00e9lszolg\u00e1lat besz\u00e9l az \u00fcgyf\u00e9llel, \u00edgy folyamatosan jav\u00edthatj\u00e1tok a szolg\u00e1ltat\u00e1saitokat.<\/p>\n

3. Az \u00fcgyf\u00e9l sz\u00e1m\u00e1ra t\u00fal bonyolult folyamatok<\/h3>\n

N\u00e9ha a folyamatok t\u00fal bonyolultak ahhoz, hogy az \u00fcgyf\u00e9l egyed\u00fcl elint\u00e9zze \u0151ket. Az Erasmus Egyetemen p\u00e9ld\u00e1ul a nemzetk\u00f6zi hallgat\u00f3knak 20 adatot kellett megadniuk a tand\u00edjuk kisz\u00e1m\u00edt\u00e1s\u00e1hoz, ami rengeteg k\u00e9rd\u00e9st eredm\u00e9nyezett. Az OBI4wan megold\u00e1sa egy chatbot volt, amely seg\u00edtett a hallgat\u00f3knak \u00e9s cs\u00f6kkentette a bejelent\u0151port\u00e1l terhel\u00e9s\u00e9t.<\/p>\n

4. Minden egy\u00e9b lek\u00e9rdez\u00e9s<\/h3>\n

Az \u00f6sszetettebb k\u00e9r\u00e9sek \u00e1ltal\u00e1ban nem alkalmasak a chatbotokra. Az ilyen helyzetekhez, mint p\u00e9ld\u00e1ul egy aut\u00f3baleset bejelent\u00e9se, az \u00fcgyfelek ink\u00e1bb emberi kapcsolatot ig\u00e9nyelnek. Itt fontos az emberi beavatkoz\u00e1s.<\/p>\n

Kezdd azzal, hogy eld\u00f6nt\u00f6d, mely k\u00e9r\u00e9sek ig\u00e9nyelnek emberi beavatkoz\u00e1st, \u00e9s melyek automatiz\u00e1lhat\u00f3k.<\/p><\/blockquote>\n

Milyen el\u0151nyei vannak a chatbotoknak?<\/h3>\n

Ha elkezded haszn\u00e1lni a chatbotokat, gyorsan l\u00e1that\u00f3v\u00e1 v\u00e1lnak az el\u0151ny\u00f6k. Az egyszer\u0171 k\u00e9r\u00e9sek automatiz\u00e1l\u00e1sa ut\u00e1n az oper\u00e1torok t\u00f6bb id\u0151t tudnak ford\u00edtani a kih\u00edv\u00e1st jelent\u0151 feladatokra, ami boldogabb csapatot eredm\u00e9nyez.<\/p>\n

Keress tov\u00e1bbi lehet\u0151s\u00e9geket a csapat tapasztalatainak jav\u00edt\u00e1s\u00e1ra, \u00e9s b\u00facs\u00fazz el a bejelent\u0151port\u00e1l \u00e1ltal okozott stresszt\u0151l a blogban tal\u00e1lhat\u00f3 tippek seg\u00edts\u00e9g\u00e9vel.<\/p>\n

Az \u00fcgyfelek pedig garant\u00e1ltan gyors \u00e9s bar\u00e1ts\u00e1gos v\u00e1laszt kapnak b\u00e1rmikor, m\u00e9g akkor is, ha m\u00e1r sokadszorra felejtett\u00e9k el a jelszavukat. Ha a chatbot nem tud megoldani egy k\u00e9r\u00e9st? Akkor az \u00fcgyf\u00e9lszolg\u00e1lat gyorsan k\u00f6zbel\u00e9phet.<\/p>\n","protected":false},"excerpt":{"rendered":"

Az \u00fcgyf\u00e9lszolg\u00e1lati csapatod f\u00e9l a chatbotokt\u00f3l? Ez a blog seg\u00edthet megnyugtatni \u0151ket. Frank Smit, az OBI4wan innov\u00e1ci\u00f3s igazgat\u00f3ja elmagyar\u00e1zza, mik is azok a chatbotok, \u00e9s hol \u00e9rdemes (vagy nem \u00e9rdemes) haszn\u00e1lni \u0151ket. “Elfelejtettem a jelszavam.” H\u00e1nyszor kapj\u00e1tok meg ezt a k\u00e9r\u00e9st? Nem lenne jobb, ha az ilyen egyszer\u0171 feladatokat automatiz\u00e1ln\u00e1tok, hogy a csapatod az \u00e9rdekesebb<\/p>\n","protected":false},"author":379,"featured_media":18271,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-18268","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":"","toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"\nMit tehetnek a chatbotok az \u00f6n bejelent\u0151port\u00e1lj\u00e1\u00e9rt? | TOPdesk Blog<\/title>\n<meta name=\"description\" content=\"Tudd meg, hogyan seg\u00edthetnek a chatbotok az \u00fcgyf\u00e9lszolg\u00e1lat optimaliz\u00e1l\u00e1s\u00e1ban \u00e9s hogyan nyugtathatod meg a csapatodat!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.topdesk.mom\/hu\/blog\/mit-tehetnek-a-chatbotok-az-on-bejelento-portaljaert\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mit tehetnek a chatbotok az \u00f6n bejelent\u0151port\u00e1lj\u00e1\u00e9rt?\" \/>\n<meta property=\"og:description\" content=\"Tudd meg, hogyan seg\u00edthetnek a chatbotok az \u00fcgyf\u00e9lszolg\u00e1lat optimaliz\u00e1l\u00e1s\u00e1ban \u00e9s hogyan nyugtathatod meg a csapatodat!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.topdesk.mom\/hu\/blog\/mit-tehetnek-a-chatbotok-az-on-bejelento-portaljaert\/\" \/>\n<meta property=\"og:site_name\" content=\"T3 TOPdesk - HU\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/TOPdesk\/\" \/>\n<meta property=\"article:published_time\" content=\"2022-12-23T09:55:46+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-09-11T10:08:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.topdesk.mom\/hu\/wp-content\/media\/sites\/51\/blog_header_transparency_01-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"764\" \/>\n\t<meta property=\"og:image:height\" content=\"360\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Camille\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@topdesk\" \/>\n<meta name=\"twitter:site\" content=\"@topdesk\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Camille\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.topdesk.mom\/hu\/blog\/mit-tehetnek-a-chatbotok-az-on-bejelento-portaljaert\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.topdesk.mom\/hu\/blog\/mit-tehetnek-a-chatbotok-az-on-bejelento-portaljaert\/\"},\"author\":{\"name\":\"Camille\",\"@id\":\"https:\/\/www.topdesk.mom\/hu\/#\/schema\/person\/d5c66687e696681558408f7365411160\"},\"headline\":\"Mit tehetnek a chatbotok az \u00f6n bejelent\u0151port\u00e1lj\u00e1\u00e9rt?\",\"datePublished\":\"2022-12-23T09:55:46+00:00\",\"dateModified\":\"2024-09-11T10:08:38+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.topdesk.mom\/hu\/blog\/mit-tehetnek-a-chatbotok-az-on-bejelento-portaljaert\/\"},\"wordCount\":607,\"publisher\":{\"@id\":\"https:\/\/www.topdesk.mom\/hu\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.topdesk.mom\/hu\/blog\/mit-tehetnek-a-chatbotok-az-on-bejelento-portaljaert\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.topdesk.mom\/hu\/wp-content\/media\/sites\/51\/blog_header_transparency_01-1.jpg\",\"articleSection\":[\"ITSM\",\"Szolg\u00e1ltat\u00e1sok automatiz\u00e1l\u00e1sa\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.topdesk.mom\/hu\/blog\/mit-tehetnek-a-chatbotok-az-on-bejelento-portaljaert\/\",\"url\":\"https:\/\/www.topdesk.mom\/hu\/blog\/mit-tehetnek-a-chatbotok-az-on-bejelento-portaljaert\/\",\"name\":\"Mit tehetnek a chatbotok az \u00f6n bejelent\u0151port\u00e1lj\u00e1\u00e9rt? 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