{"id":17971,"date":"2017-11-29T06:24:24","date_gmt":"2017-11-29T05:24:24","guid":{"rendered":"https:\/\/www.topdesk.mom\/hu\/?p=17971"},"modified":"2024-09-10T11:52:51","modified_gmt":"2024-09-10T09:52:51","slug":"tudasbazis-a-nullarol-ot-lepesben","status":"publish","type":"post","link":"https:\/\/www.topdesk.mom\/hu\/blog\/tudasbazis-a-nullarol-ot-lepesben\/","title":{"rendered":"\u00dcgyf\u00e9lszolg\u00e1lati tud\u00e1sb\u00e1zis a null\u00e1r\u00f3l \u00f6t egyszer\u0171 l\u00e9p\u00e9sben"},"content":{"rendered":"

A szolg\u00e1ltat\u00e1s min\u0151s\u00e9g\u00e9nek jav\u00edt\u00e1sa j\u00f3 c\u00e9l, de a mindennapi leterhelts\u00e9g miatt sokszor el\u00e9rhetetlen \u00e1lom marad. Kev\u00e9s embernek van ideje le\u00fclni \u00e9s v\u00e9giggondolni, milyen el\u0151nyei lenn\u00e9nek egy j\u00f3l fel\u00e9p\u00edtett, megosztott \u00e9s rendszeresen friss\u00edtett tud\u00e1sb\u00e1zisnak.<\/p>\n

Gyakran tal\u00e1lkozunk olyan c\u00e9gekkel, ahol a tud\u00e1sb\u00e1zis nincs kihaszn\u00e1lva. Braz\u00edliai irod\u00e1nkban p\u00e9ld\u00e1ul megd\u00f6bbent\u00fcnk, hogy a szolg\u00e1ltat\u00e1smenedzsment-szoftvert haszn\u00e1l\u00f3 v\u00e1llalatok 85%-a egy\u00e1ltal\u00e1n nem haszn\u00e1l tud\u00e1sb\u00e1zist, vagy ha m\u00e9gis, akkor nem teljes m\u00e9rt\u00e9kben.<\/p>\n

Ma, amikor a legt\u00f6bb k\u00e9rd\u00e9sre keres\u0151mez\u0151be p\u00f6ty\u00f6gve keress\u00fck a v\u00e1laszt, egyre fontosabb\u00e1 v\u00e1lik a tud\u00e1smenedzsment \u00e9s a Shift left koncepci\u00f3ja. A Shift left<\/a> a tud\u00e1s \u201ebalra\u201d tol\u00e1s\u00e1t jelenti, vagyis min\u00e9l k\u00f6zelebb a v\u00e9gfelhaszn\u00e1l\u00f3khoz. \u00cdgy m\u00e1r alapvet\u0151 tud\u00e1s n\u00e9lk\u00fcl is felv\u00e9rtezhetj\u00fck \u0151ket olyan inform\u00e1ci\u00f3kkal, amelyekkel maguk is meg tudj\u00e1k oldani az egyszer\u0171bb feladatokat. Ezzel az \u00fcgyf\u00e9lszolg\u00e1lat id\u0151t nyer a komolyabb probl\u00e9m\u00e1k kezel\u00e9s\u00e9re. Ehhez azonban h\u00e1rom kulcsfontoss\u00e1g\u00fa l\u00e9p\u00e9st \u00e9rdemes k\u00f6vetni:<\/p>\n

Tedd k\u00f6zz\u00e9: A dokumentumokban vagy fejekben rejl\u0151 tud\u00e1s k\u00f6zvetlen hat\u00e1ssal lehet az \u00fcgyf\u00e9lkezel\u00e9s hat\u00e9konys\u00e1g\u00e1ra.
\nOszd meg: \u00d6szt\u00f6n\u00f6zd a csapatodat, hogy ossz\u00e1k meg a tud\u00e1st \u2013 lehet\u0151leg a v\u00e9gfelhaszn\u00e1l\u00f3kkal is.
\nVizsg\u00e1ld fel\u00fcl: Nincs \u00e9rtelme megosztani egy j\u00f3 dokumentumot, ha az m\u00e1r elavult.<\/p>\n

Sokat besz\u00e9l\u00fcnk a tud\u00e1st\u00e1rakr\u00f3l, de keveset a karbantart\u00e1sukr\u00f3l.<\/p>\n

A tud\u00e1smenedzsment alapelvei ezek: k\u00f6zz\u00e9t\u00e9tel, megoszt\u00e1s, fel\u00fclvizsg\u00e1lat \u2013 \u00e9s ism\u00e9tl\u00e9s. K\u00fcl\u00f6n\u00f6s hangs\u00falyt fektess a fel\u00fclvizsg\u00e1latra. Senkinek sem seg\u00edt, ha \u00faj nyomtat\u00f3kat vesztek, de a pap\u00edrcsere le\u00edr\u00e1sa m\u00e9g a r\u00e9gi t\u00edpushoz van.<\/p>\n

1. Szerkezet<\/h2>\n

El\u0151sz\u00f6r is, nincs \u00e9rtelme r\u00f6vid id\u0151 alatt rengeteg dokumentumot l\u00e9trehozni. Ez nem hat\u00e9kony, mert sok k\u00f6z\u00fcl\u00fck tal\u00e1n sosem lesz haszn\u00e1lva. Ink\u00e1bb \u00e9p\u00edtsd fel fokozatosan a tud\u00e1sb\u00e1zist, \u00e9s vond be az elemz\u0151idet is ebbe a munk\u00e1ba! Fontos, hogy az elemz\u0151 felismerje, a probl\u00e9m\u00e1t maga a bejelent\u0151 oldotta-e meg, vagy sz\u00fcks\u00e9g volt-e szak\u00e9rt\u0151 seg\u00edts\u00e9g\u00e9re.<\/p>\n

Ha egy egyszer\u0171en megoldhat\u00f3 probl\u00e9m\u00e1r\u00f3l van sz\u00f3 (p\u00e9ld\u00e1ul jelsz\u00f3m\u00f3dos\u00edt\u00e1s), az elemz\u0151 bejelent\u00e9s ut\u00e1n bejegyz\u00e9st k\u00e9sz\u00edthet a tud\u00e1sb\u00e1zisba. \u00cdgy m\u00e1s felhaszn\u00e1l\u00f3k is megtal\u00e1lhatj\u00e1k a sz\u00fcks\u00e9ges inform\u00e1ci\u00f3t an\u00e9lk\u00fcl, hogy a supporthoz forduln\u00e1nak. Ha az elemz\u0151 nem tudja azonnal elk\u00e9sz\u00edteni a dokumentumot, megjel\u00f6lheti, hogy a h\u00edv\u00e1s tud\u00e1ss\u00e1 alak\u00edthat\u00f3.<\/p>\n

Nem kell mindig felhaszn\u00e1l\u00f3k\u00f6zpont\u00fa tartalomnak lennie. A support magasabb szintj\u00e9n dolgoz\u00f3k is l\u00e9trehozhatnak bejegyz\u00e9seket a tud\u00e1sb\u00e1zisban a n\u00e1luk alacsonyabb vagy azonos szinten dolgoz\u00f3knak. Mert megosztani mindig j\u00f3 \u00e9rz\u00e9s!<\/p>\n

2. Bejegyz\u00e9sek l\u00e9trehoz\u00e1sa a tud\u00e1sb\u00e1zisban<\/h2>\n

Ha m\u00e1r t\u00f6bb bejelent\u00e9st megjel\u00f6lt\u00e9l, elkezdheted l\u00e9trehozni a bejegyz\u00e9seket a tud\u00e1sb\u00e1zisban. Prioriz\u00e1lhatod \u0151ket hat\u00e1suk alapj\u00e1n vagy aszerint, hogy mennyire id\u0151ig\u00e9nyesek az elemz\u0151k sz\u00e1m\u00e1ra. Ne sajn\u00e1ld az id\u0151t a dokument\u00e1l\u00e1sra! Er\u0151s\u00edtsd a csapatmunk\u00e1t, \u00e9s szervezz \u00f6szt\u00f6nz\u0151 kamp\u00e1nyokat a kezdeti szakaszban.<\/p>\n

3. Param\u00e9terek meghat\u00e1roz\u00e1sa<\/h2>\n

Amikor m\u00e1r egy ideje dolgoztok a tud\u00e1sb\u00e1zis bejegyz\u00e9sein, \u00faj c\u00e9lt is kit\u0171zhetsz: minden megoldott bejelent\u00e9snek legyen kapcsolata egy tud\u00e1sb\u00e1zis-bejegyz\u00e9ssel.<\/p>\n

Persze nem v\u00e1rhatsz azonnal 100%-os eredm\u00e9nyt, de id\u0151vel, ahogy a csapat fejl\u0151dik, ez a sz\u00e1zal\u00e9kos ar\u00e1ny is n\u00f6vekedni fog. Ezzel az \u00faj elemz\u0151k munk\u00e1ja is gyorsabban haladhat a kor\u00e1bbi megold\u00e1sok tapasztalatainak k\u00f6sz\u00f6nhet\u0151en.<\/p>\n

4. Tud\u00e1smegoszt\u00e1s<\/h2>\n

Ha egy bejelent\u00e9s megoldhat\u00f3 an\u00e9lk\u00fcl, hogy m\u0171szaki elemz\u0151re lenne sz\u00fcks\u00e9g, \u00e9s m\u00e1r van hozz\u00e1 tud\u00e1sb\u00e1zis-bejegyz\u00e9s, elk\u00fcldheted a felhaszn\u00e1l\u00f3nak. Ehhez fontos, hogy az eg\u00e9sz szervezet megismerje az \u00f6nkiszolg\u00e1l\u00e1ssal j\u00e1r\u00f3 el\u0151ny\u00f6ket.<\/p>\n

N\u00e9zd meg e-k\u00f6nyv\u00fcnket az \u00fcgyf\u00e9lk\u00f6zpont\u00fas\u00e1gr\u00f3l<\/a> az \u00e9rt\u00e9kes tippek\u00e9rt, amelyekkel az \u00fcgyfelek maguk is seg\u00edthetnek magukon.<\/p>\n

5. A Tud\u00e1sb\u00e1zis fel\u00fclvizsg\u00e1lata<\/h2>\n

V\u00e9g\u00fcl, de nem utols\u00f3 sorban, rendszeresen vizsg\u00e1ld fel\u00fcl a dokumentumokat. Tal\u00e1ld meg a megfelel\u0151 gyakoris\u00e1got, \u00e9s m\u00e9rd fel, mennyire hat\u00e9konyak a felhaszn\u00e1l\u00f3k probl\u00e9m\u00e1inak megold\u00e1s\u00e1ban. A tud\u00e1sb\u00e1zis karbantart\u00e1s\u00e1r\u00f3l itt olvashatsz b\u0151vebben angolul<\/a>.<\/p>\n

Tov\u00e1bbi tippek\u00e9rt t\u00f6ltsd le e-k\u00f6nyv\u00fcnket az \u00fcgyf\u00e9lk\u00f6zpont\u00fas\u00e1gr\u00f3l<\/a>!<\/p>\n","protected":false},"excerpt":{"rendered":"

A szolg\u00e1ltat\u00e1s min\u0151s\u00e9g\u00e9nek jav\u00edt\u00e1sa j\u00f3 c\u00e9l, de a mindennapi leterhelts\u00e9g miatt sokszor el\u00e9rhetetlen \u00e1lom marad. Kev\u00e9s embernek van ideje le\u00fclni \u00e9s v\u00e9giggondolni, milyen el\u0151nyei lenn\u00e9nek egy j\u00f3l fel\u00e9p\u00edtett, megosztott \u00e9s rendszeresen friss\u00edtett tud\u00e1sb\u00e1zisnak. Gyakran tal\u00e1lkozunk olyan c\u00e9gekkel, ahol a tud\u00e1sb\u00e1zis nincs kihaszn\u00e1lva. Braz\u00edliai irod\u00e1nkban p\u00e9ld\u00e1ul megd\u00f6bbent\u00fcnk, hogy a szolg\u00e1ltat\u00e1smenedzsment-szoftvert haszn\u00e1l\u00f3 v\u00e1llalatok 85%-a egy\u00e1ltal\u00e1n nem haszn\u00e1l<\/p>\n","protected":false},"author":379,"featured_media":17974,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-17971","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":"","toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"\n\u00dcgyf\u00e9lszolg\u00e1lati tud\u00e1sb\u00e1zis a null\u00e1r\u00f3l \u00f6t egyszer\u0171 l\u00e9p\u00e9sben | TOPdesk Blog<\/title>\n<meta name=\"description\" content=\"Ismerd meg, hogyan \u00e9p\u00edthetsz hat\u00e9kony tud\u00e1sb\u00e1zist a szolg\u00e1ltat\u00e1said jav\u00edt\u00e1sa \u00e9rdek\u00e9ben a Shift left elve alapj\u00e1n!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.topdesk.mom\/hu\/blog\/tudasbazis-a-nullarol-ot-lepesben\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u00dcgyf\u00e9lszolg\u00e1lati tud\u00e1sb\u00e1zis a null\u00e1r\u00f3l \u00f6t egyszer\u0171 l\u00e9p\u00e9sben\" \/>\n<meta property=\"og:description\" content=\"Ismerd meg, hogyan \u00e9p\u00edthetsz hat\u00e9kony tud\u00e1sb\u00e1zist a szolg\u00e1ltat\u00e1said jav\u00edt\u00e1sa \u00e9rdek\u00e9ben a Shift left elve alapj\u00e1n!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.topdesk.mom\/hu\/blog\/tudasbazis-a-nullarol-ot-lepesben\/\" \/>\n<meta property=\"og:site_name\" content=\"T3 TOPdesk - HU\" 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