{"id":17878,"date":"2018-06-06T05:25:00","date_gmt":"2018-06-06T03:25:00","guid":{"rendered":"https:\/\/www.topdesk.mom\/hu\/?p=17878"},"modified":"2024-09-12T14:31:52","modified_gmt":"2024-09-12T12:31:52","slug":"haszna-kulso-felhasznaloknak","status":"publish","type":"post","link":"https:\/\/www.topdesk.mom\/hu\/blog\/haszna-kulso-felhasznaloknak\/","title":{"rendered":"A szolg\u00e1ltat\u00e1skatal\u00f3gus 4 haszna a k\u00fcls\u0151 felhaszn\u00e1l\u00f3k sz\u00e1m\u00e1ra"},"content":{"rendered":"

A szolg\u00e1ltat\u00e1skatal\u00f3gusok kiv\u00e1l\u00f3 lehet\u0151s\u00e9get adnak arra, hogy minden inform\u00e1ci\u00f3t egy helyen gy\u0171jts \u00f6ssze. Seg\u00edtenek a v\u00e9gfelhaszn\u00e1l\u00f3knak \u00f6n\u00e1ll\u00f3an megoldani a probl\u00e9m\u00e1ikat, \u00e9s tiszt\u00e1n l\u00e1tni, milyen szolg\u00e1ltat\u00e1sokat k\u00edn\u00e1lsz. Emellett n\u00f6velik az \u00fcgyf\u00e9lel\u00e9gedetts\u00e9g szintj\u00e9t is.<\/p>\n

Kor\u00e1bban \u00edrtunk m\u00e1r a szolg\u00e1ltat\u00e1skatal\u00f3gus szervezeten bel\u00fcli hasznair\u00f3l<\/a>, most n\u00e9zz\u00fck meg, milyen m\u00e1s hasznokat hozhat m\u00e9g a szervezet sz\u00e1m\u00e1ra. Mi\u00e9rt \u00e9rdemes szolg\u00e1ltat\u00e1skatal\u00f3gust haszn\u00e1lni?<\/p>\n

Val\u00f3sz\u00edn\u0171leg tiszt\u00e1ban vagy azzal, milyen szolg\u00e1ltat\u00e1sokat ny\u00fajt a szervezeted \u2013 de vajon a felhaszn\u00e1l\u00f3id is tudj\u00e1k ezt? Ha egy online szolg\u00e1ltat\u00e1skatal\u00f3guson kereszt\u00fcl kommunik\u00e1lod ezeket, akkor el\u00e9rhet\u0151v\u00e9 v\u00e1lik sz\u00e1mukra egy k\u00f6nnyen kezelhet\u0151 port\u00e1l, ahol pontosan l\u00e1thatj\u00e1k, milyen \u00fcgyekben kereshetnek t\u00e9ged, \u00e9s mikor kivel l\u00e9phetnek kapcsolatba. Ennek sz\u00e1mos el\u0151nye van.<\/p>\n

1. Egyszer\u0171 v\u00e9gfelhaszn\u00e1l\u00f3i \u00e9lm\u00e9ny<\/h3>\n

Ha van egy bels\u0151 haszn\u00e1latra dokument\u00e1lt szolg\u00e1ltat\u00e1skatal\u00f3gus, a felhaszn\u00e1l\u00f3id egy port\u00e1lon kereszt\u00fcl egy webshop-\u00e9lm\u00e9nyben r\u00e9szes\u00fclhetnek. Nem sz\u00e1m\u00edt, milyen k\u00e9relmet kell beny\u00fajtaniuk, mindent egy helyen el\u00e9rhetnek. Az \u00fcgyfeleidet (legyenek azok k\u00fcls\u0151 vagy bels\u0151) nem \u00e9rdekli, melyik csapat teljes\u00edti a bejelent\u00e9s\u00fcket \u2013 nekik csak az a fontos, hogy megold\u00f3djon a probl\u00e9m\u00e1juk. Egy j\u00f3l m\u0171k\u00f6d\u0151 szolg\u00e1ltat\u00e1skatal\u00f3gus biztos\u00edtja a fennakad\u00e1smentes \u00e9lm\u00e9nyt.<\/p>\n

2. Felhaszn\u00e1l\u00f3i el\u00e9gedetts\u00e9g<\/h3>\n

A webshop-\u00e9lm\u00e9ny biztos\u00edt\u00e1s\u00e1val \u00e9szre fogod venni, hogy a felhaszn\u00e1l\u00f3id el\u00e9gedetts\u00e9ge n\u00f6vekszik. Az\u00e1ltal, hogy hozz\u00e1f\u00e9rhetnek minden sz\u00fcks\u00e9ges inform\u00e1ci\u00f3hoz egy k\u00f6nnyen megtal\u00e1lhat\u00f3 helyen, a c\u00e9g szolg\u00e1ltat\u00f3 r\u00e9szlegeivel kapcsolatos el\u00e9gedetts\u00e9g\u00fck is javul (felt\u00e9ve, hogy a k\u00e9relmek megfelel\u0151en m\u0171k\u00f6dnek \u00e9s megfelelnek az SLA-knak).<\/p>\n

3. Seg\u00edts, hogy a felhaszn\u00e1l\u00f3id \u00f6n\u00e1ll\u00f3an oldj\u00e1k meg a probl\u00e9m\u00e1ikat<\/h3>\n

A szolg\u00e1ltat\u00e1skatal\u00f3gus m\u00e1sik el\u0151nye, hogy megel\u0151zheti \u00e9s megv\u00e1laszolhatja a gyakran feltett k\u00e9rd\u00e9seket, valamint megold\u00e1sokat k\u00edn\u00e1lhat r\u00e1juk. Ezt kib\u0151v\u00edtheted egy tud\u00e1sb\u00e1zissal, ahol a felhaszn\u00e1l\u00f3k \u00f6n\u00e1ll\u00f3an tal\u00e1lhatj\u00e1k meg a v\u00e1laszokat a k\u00e9rd\u00e9seikre. P\u00e9ld\u00e1ul, ha egy c\u00e9ges telefonnal akkumul\u00e1torprobl\u00e9ma mer\u00fcl fel, az akkumul\u00e1tor kalibr\u00e1l\u00e1s\u00e1hoz sz\u00fcks\u00e9ges l\u00e9p\u00e9seket megoszthatod vel\u00fck. \u00cdgy maguk is megoldhatj\u00e1k a probl\u00e9m\u00e1t, a szolg\u00e1ltat\u00f3 csapat pedig jobban tud f\u00f3kusz\u00e1lni a komolyabb incidensekre.<\/p>\n

Tov\u00e1bbi inform\u00e1ci\u00f3t itt olvashatsz arr\u00f3l, hogyan hozhatsz l\u00e9tre tud\u00e1st\u00e1relemeket.<\/p>\n

4. N\u00f6veld a szervezeten bel\u00fcli elismerts\u00e9gedet<\/h3>\n

Ez legink\u00e1bb bels\u0151 haszon, de ne feledd, hogy ezekkel a tippekkel n\u00f6velheted az oszt\u00e1ly szervezeten bel\u00fcli szerep\u00e9t. Mi\u00e9rt fontos ez? El\u0151sz\u00f6r is, a munk\u00e1d k\u00f6nnyebben elv\u00e9gezhet\u0151 lesz, m\u00e1sr\u00e9szt egyszer\u0171bb lesz t\u00e1mogat\u00e1st vagy j\u00f3v\u00e1hagy\u00e1st szerezni \u00faj projektekhez, illetve egy\u00fcttm\u0171k\u00f6dni m\u00e1s r\u00e9szlegekkel. Emellett egy kellemesebb munkahelyi l\u00e9gk\u00f6r kialak\u00edt\u00e1s\u00e1hoz is hozz\u00e1j\u00e1rulhat.<\/p>\n

Szeretn\u00e9l t\u00f6bbet tudni arr\u00f3l, hogyan biztos\u00edthatod \u00fcgyfeleid el\u00e9gedetts\u00e9g\u00e9t? Olvasd el ingyenes e-bookunkat!<\/p>\n","protected":false},"excerpt":{"rendered":"

A szolg\u00e1ltat\u00e1skatal\u00f3gusok kiv\u00e1l\u00f3 lehet\u0151s\u00e9get adnak arra, hogy minden inform\u00e1ci\u00f3t egy helyen gy\u0171jts \u00f6ssze. Seg\u00edtenek a v\u00e9gfelhaszn\u00e1l\u00f3knak \u00f6n\u00e1ll\u00f3an megoldani a probl\u00e9m\u00e1ikat, \u00e9s tiszt\u00e1n l\u00e1tni, milyen szolg\u00e1ltat\u00e1sokat k\u00edn\u00e1lsz. Emellett n\u00f6velik az \u00fcgyf\u00e9lel\u00e9gedetts\u00e9g szintj\u00e9t is. Kor\u00e1bban \u00edrtunk m\u00e1r a szolg\u00e1ltat\u00e1skatal\u00f3gus szervezeten bel\u00fcli hasznair\u00f3l, most n\u00e9zz\u00fck meg, milyen m\u00e1s hasznokat hozhat m\u00e9g a szervezet sz\u00e1m\u00e1ra. Mi\u00e9rt \u00e9rdemes szolg\u00e1ltat\u00e1skatal\u00f3gust haszn\u00e1lni?<\/p>\n","protected":false},"author":379,"featured_media":17884,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-17878","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":"","toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"\nA szolg\u00e1ltat\u00e1skatal\u00f3gus 4 haszna a k\u00fcls\u0151 felhaszn\u00e1l\u00f3k sz\u00e1m\u00e1ra | TOPdesk Blog<\/title>\n<meta name=\"description\" content=\"Tudd meg, hogyan jav\u00edthatod az \u00fcgyf\u00e9l\u00e9lm\u00e9nyt \u00e9s n\u00f6velheted az el\u00e9gedetts\u00e9get egy j\u00f3l megtervezett szolg\u00e1ltat\u00e1skatal\u00f3gussal!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.topdesk.mom\/hu\/blog\/haszna-kulso-felhasznaloknak\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"A szolg\u00e1ltat\u00e1skatal\u00f3gus 4 haszna a k\u00fcls\u0151 felhaszn\u00e1l\u00f3k sz\u00e1m\u00e1ra\" \/>\n<meta property=\"og:description\" content=\"Tudd meg, hogyan jav\u00edthatod az \u00fcgyf\u00e9l\u00e9lm\u00e9nyt \u00e9s n\u00f6velheted az el\u00e9gedetts\u00e9get egy j\u00f3l megtervezett szolg\u00e1ltat\u00e1skatal\u00f3gussal!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.topdesk.mom\/hu\/blog\/haszna-kulso-felhasznaloknak\/\" \/>\n<meta property=\"og:site_name\" content=\"T3 TOPdesk - HU\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/TOPdesk\/\" \/>\n<meta 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