{"id":17842,"date":"2018-07-12T05:02:54","date_gmt":"2018-07-12T03:02:54","guid":{"rendered":"https:\/\/www.topdesk.mom\/hu\/?p=17842"},"modified":"2024-09-10T11:55:07","modified_gmt":"2024-09-10T09:55:07","slug":"tudastar-egeszsege","status":"publish","type":"post","link":"https:\/\/www.topdesk.mom\/hu\/blog\/tudastar-egeszsege\/","title":{"rendered":"Mennyire eg\u00e9szs\u00e9ges a tud\u00e1st\u00e1rad"},"content":{"rendered":"

A tud\u00e1smenedzsment egy olyan folyamat, ami sosem teljesen egy\u00e9rtelm\u0171. A folyamatos fejleszt\u00e9sek miatt mindig \u00faj inform\u00e1ci\u00f3kat kell hozz\u00e1adnod. \u00c9ppen ez\u00e9rt nagyon fontos, hogy rendszeresen ellen\u0151rizd tud\u00e1st\u00e1rad \u201eeg\u00e9szs\u00e9g\u00e9t\u201d. Ebb\u0151l a cikkb\u0151l megtudhatod, hogyan kell ezt megtenni. A tud\u00e1st\u00e1r vizsg\u00e1lata sor\u00e1n kider\u00edtheted, melyek azok a szolg\u00e1ltat\u00e1smenedzsment-folyamatok, amelyekkel t\u00f6bbet kell foglalkozni. C\u00e9lszer\u0171 ezekr\u0151l havonta riportot k\u00e9sz\u00edteni.<\/p>\n

Ezt a folyamatot a saj\u00e1t munkahelyemen, a TOPdeskn\u00e9l fogom bemutatni, ahol a Support r\u00e9szlegen dolgozom technikai tan\u00e1csad\u00f3k\u00e9nt. Sz\u00e1mos p\u00e9ld\u00e1n kereszt\u00fcl elmagyar\u00e1zom, hogyan csin\u00e1ljuk mi az ellen\u0151rz\u00e9st.<\/p>\n

Akt\u00edvan haszn\u00e1lj\u00e1k a tud\u00e1st\u00e1radat?<\/h2>\n

Nincs is ann\u00e1l bosszant\u00f3bb, mint elavult vagy helytelen inform\u00e1ci\u00f3ba botlani egy megold\u00e1s keres\u00e9se k\u00f6zben, ez\u00e9rt fontos, hogy a tud\u00e1sb\u00e1zisod mindig friss inform\u00e1ci\u00f3kat tartalmazzon.<\/p>\n

Mindig naprak\u00e9szen akarod tartani a tud\u00e1st\u00e1radat? Els\u0151 l\u00e9p\u00e9sk\u00e9nt minden supportos koll\u00e9g\u00e1nak akt\u00edvan kell haszn\u00e1lnia a tud\u00e1sb\u00e1zist, emellett rendszeresen kell \u00faj elemeket r\u00f6gz\u00edteni\u00fck, \u00e9s a megl\u00e9v\u0151ket sz\u00fcks\u00e9g szerint friss\u00edteni\u00fck. Emellett \u00e9rdemes oper\u00e1tori szinten is ellen\u0151rizni a tud\u00e1st\u00e1rat, hogy l\u00e1sd, melyik koll\u00e9g\u00e1ra kell egy kicsit jobban figyelni.<\/p>\n

Ellen\u0151rizd a tud\u00e1st\u00e1rad \u201eeg\u00e9szs\u00e9g\u00e9t\u201d<\/h2>\n

Ahhoz, hogy kider\u00fclj\u00f6n, a koll\u00e9g\u00e1id akt\u00edvan haszn\u00e1lj\u00e1k-e a tud\u00e1st\u00e1rat, rendszeresen figyelj n\u00e9h\u00e1ny dolgot:<\/p>\n

Az \u00faj tud\u00e1st\u00e1relemek sz\u00e1m\u00e1t az \u00f6sszes tud\u00e1st\u00e1relemhez \u00e9s be\u00e9rkez\u0151 bejelent\u00e9shez k\u00e9pest. Ebb\u0151l l\u00e1thatod, ker\u00fclt-e \u00faj \u201etud\u00e1s\u201d a tud\u00e1st\u00e1rba.
\nA friss\u00edtett tud\u00e1st\u00e1relemek sz\u00e1zal\u00e9kos ar\u00e1ny\u00e1t az elm\u00falt h\u00f3napokban. Ezek havonta t\u00f6rt\u00e9n\u0151 m\u00e9r\u00e9s\u00e9vel gyorsan kider\u00fcl, mennyire naprak\u00e9sz a tud\u00e1sb\u00e1zisod.
\nAz alkateg\u00f3ri\u00e1nk\u00e9nti tud\u00e1sfelhaszn\u00e1l\u00e1s ar\u00e1ny\u00e1t. Ez megmutatja, mely tud\u00e1selemek kapnak kevesebb figyelmet.
\nA \u201ehasznos\u201d vagy \u201enem hasznos\u201d min\u0151s\u00edt\u00e9st kapott tud\u00e1st\u00e1relemek sz\u00e1m\u00e1t. Ebb\u0151l l\u00e1thatod, hogy a v\u00e9gfelhaszn\u00e1l\u00f3k mennyire tal\u00e1lj\u00e1k hasznosnak a tud\u00e1st\u00e1relemeket.
\nAz \u00faj tud\u00e1st\u00e1relemekkel megoldott incidensek ar\u00e1ny\u00e1t a r\u00e9gi elemekhez k\u00e9pest. Ha ez az ar\u00e1ny magas, a bejelent\u00e9sek f\u0151k\u00e9nt \u00faj t\u00e9m\u00e1kban \u00e9rkeznek. Ha alacsony, az azt jelenti, hogy a v\u00e9gfelhaszn\u00e1l\u00f3k nem tal\u00e1lj\u00e1k hasznosnak a megl\u00e9v\u0151 tud\u00e1st.
\nHa havonta elv\u00e9gzed ezeket a m\u00e9r\u00e9seket, kider\u00fcl, melyek azok a ter\u00fcletek, amik fejleszt\u00e9sre szorulnak.<\/p>\n

Szeretn\u00e9l t\u00f6bbet tudni a tud\u00e1skezel\u00e9sr\u0151l? Olvasd el a blogunkat, hogy megtudd, hogyan \u00edrj m\u00e9g jobb tud\u00e1selemeket!<\/p>\n","protected":false},"excerpt":{"rendered":"

A tud\u00e1smenedzsment egy olyan folyamat, ami sosem teljesen egy\u00e9rtelm\u0171. A folyamatos fejleszt\u00e9sek miatt mindig \u00faj inform\u00e1ci\u00f3kat kell hozz\u00e1adnod. \u00c9ppen ez\u00e9rt nagyon fontos, hogy rendszeresen ellen\u0151rizd tud\u00e1st\u00e1rad \u201eeg\u00e9szs\u00e9g\u00e9t\u201d. Ebb\u0151l a cikkb\u0151l megtudhatod, hogyan kell ezt megtenni. A tud\u00e1st\u00e1r vizsg\u00e1lata sor\u00e1n kider\u00edtheted, melyek azok a szolg\u00e1ltat\u00e1smenedzsment-folyamatok, amelyekkel t\u00f6bbet kell foglalkozni. C\u00e9lszer\u0171 ezekr\u0151l havonta riportot k\u00e9sz\u00edteni. Ezt a<\/p>\n","protected":false},"author":379,"featured_media":17845,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-17842","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":"","toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"\nMennyire eg\u00e9szs\u00e9ges a tud\u00e1st\u00e1rad | TOPdesk Blog<\/title>\n<meta name=\"description\" content=\"Tartsd karban tud\u00e1st\u00e1radat hat\u00e9konyan! Fedezd fel, hogyan ellen\u0151rizheted \u00e9s friss\u00edtheted rendszeresen a tud\u00e1selemeket.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.topdesk.mom\/hu\/blog\/tudastar-egeszsege\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mennyire eg\u00e9szs\u00e9ges a tud\u00e1st\u00e1rad\" \/>\n<meta property=\"og:description\" content=\"Tartsd karban tud\u00e1st\u00e1radat hat\u00e9konyan! Fedezd fel, hogyan ellen\u0151rizheted \u00e9s friss\u00edtheted rendszeresen a tud\u00e1selemeket.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.topdesk.mom\/hu\/blog\/tudastar-egeszsege\/\" \/>\n<meta property=\"og:site_name\" content=\"T3 TOPdesk - HU\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/TOPdesk\/\" \/>\n<meta property=\"article:published_time\" content=\"2018-07-12T03:02:54+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-09-10T09:55:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.topdesk.mom\/hu\/wp-content\/media\/sites\/51\/Prepping_your_department_for_best_Practice_Knowledge_Management_Yellow_Yellow-2048x980-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2048\" \/>\n\t<meta property=\"og:image:height\" content=\"980\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Camille\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@topdesk\" \/>\n<meta name=\"twitter:site\" content=\"@topdesk\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Camille\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.topdesk.mom\/hu\/blog\/tudastar-egeszsege\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.topdesk.mom\/hu\/blog\/tudastar-egeszsege\/\"},\"author\":{\"name\":\"Camille\",\"@id\":\"https:\/\/www.topdesk.mom\/hu\/#\/schema\/person\/d5c66687e696681558408f7365411160\"},\"headline\":\"Mennyire eg\u00e9szs\u00e9ges a tud\u00e1st\u00e1rad\",\"datePublished\":\"2018-07-12T03:02:54+00:00\",\"dateModified\":\"2024-09-10T09:55:07+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.topdesk.mom\/hu\/blog\/tudastar-egeszsege\/\"},\"wordCount\":500,\"publisher\":{\"@id\":\"https:\/\/www.topdesk.mom\/hu\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.topdesk.mom\/hu\/blog\/tudastar-egeszsege\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.topdesk.mom\/hu\/wp-content\/media\/sites\/51\/Prepping_your_department_for_best_Practice_Knowledge_Management_Yellow_Yellow-2048x980-1.png\",\"articleSection\":[\"ITSM\",\"Tud\u00e1smenedzsment\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.topdesk.mom\/hu\/blog\/tudastar-egeszsege\/\",\"url\":\"https:\/\/www.topdesk.mom\/hu\/blog\/tudastar-egeszsege\/\",\"name\":\"Mennyire eg\u00e9szs\u00e9ges a tud\u00e1st\u00e1rad | TOPdesk Blog\",\"isPartOf\":{\"@id\":\"https:\/\/www.topdesk.mom\/hu\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.topdesk.mom\/hu\/blog\/tudastar-egeszsege\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.topdesk.mom\/hu\/blog\/tudastar-egeszsege\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.topdesk.mom\/hu\/wp-content\/media\/sites\/51\/Prepping_your_department_for_best_Practice_Knowledge_Management_Yellow_Yellow-2048x980-1.png\",\"datePublished\":\"2018-07-12T03:02:54+00:00\",\"dateModified\":\"2024-09-10T09:55:07+00:00\",\"description\":\"Tartsd karban tud\u00e1st\u00e1radat hat\u00e9konyan! 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