{"id":17833,"date":"2018-07-25T13:32:36","date_gmt":"2018-07-25T11:32:36","guid":{"rendered":"https:\/\/www.topdesk.mom\/hu\/?p=17833"},"modified":"2024-10-23T15:16:44","modified_gmt":"2024-10-23T13:16:44","slug":"a-szolgaltataskatalogus-4-haszna","status":"publish","type":"post","link":"https:\/\/www.topdesk.mom\/hu\/blog\/a-szolgaltataskatalogus-4-haszna\/","title":{"rendered":"A szolg\u00e1ltat\u00e1skatal\u00f3gus 4 haszna a szolg\u00e1ltat\u00f3 r\u00e9szlegnek"},"content":{"rendered":"

Mi\u00e9rt fontos egy szolg\u00e1ltat\u00e1skatal\u00f3gus?<\/h3>\n

Az \u00f6sszes inform\u00e1ci\u00f3 egy helyen val\u00f3 \u00f6sszegy\u0171jt\u00e9se mindig praktikus, \u00e9s erre t\u00f6k\u00e9letesen megfelel a szolg\u00e1ltat\u00e1skatal\u00f3gus. Mik\u00f6zben seg\u00edt a v\u00e9gfelhaszn\u00e1l\u00f3nak gyorsan megtal\u00e1lni a sz\u00fcks\u00e9ges adatokat, cs\u00f6kkenti az ism\u00e9tl\u0151d\u0151 feladatokra ford\u00edtott id\u0151t is, amit a csapatodnak kellene t\u00f6ltenie. Ez egy win-win helyzet mindenkinek.<\/p>\n

A szolg\u00e1ltat\u00e1skatal\u00f3gus haszn\u00e1lata egyre ink\u00e1bb \u00e1ltal\u00e1nos gyakorlatt\u00e1 v\u00e1lik a szolg\u00e1ltat\u00f3 r\u00e9szlegek k\u00f6r\u00e9ben. Nem csak mi aj\u00e1nljuk, hanem az olyan el\u0151\u00edr\u00e1sok is, mint az SDI vagy az AXELOS ITIL-keretrendszer.<\/p>\n

Kezd\u00e9snek n\u00e9zd meg a szolg\u00e1ltat\u00e1skatal\u00f3gusr\u00f3l sz\u00f3l\u00f3 vide\u00f3nkat<\/a>, majd olvasd el azt a 4 m\u00f3dszert, amivel a szolg\u00e1ltat\u00e1skatal\u00f3gus seg\u00edti a felhaszn\u00e1l\u00f3kat<\/a>.<\/p>\n

1. \u00c1tl\u00e1that\u00f3v\u00e1 teszi a szolg\u00e1ltat\u00e1sokat<\/h3>\n

A k\u00edn\u00e1lt szolg\u00e1ltat\u00e1sok egyszer\u0171 bemutat\u00e1s\u00e1val a szolg\u00e1ltat\u00e1skatal\u00f3gus \u00f3ri\u00e1si seg\u00edts\u00e9g lehet a szolg\u00e1ltat\u00e1sok z\u00f6kken\u0151mentes biztos\u00edt\u00e1s\u00e1ban. A felhaszn\u00e1l\u00f3k \u00e9s a r\u00e9szleg gyorsan \u00e1ttekintheti a szolg\u00e1ltat\u00e1sokat \u00e9s azok felt\u00e9teleit, \u00edgy a k\u00e9relmeket nem kell egyes\u00e9vel kezelni, \u00e9s a megold\u00e1sokat is k\u00f6nnyebb sztenderdiz\u00e1lni.<\/p>\n

2. Seg\u00edt meg\u00e9rteni \u00e9s cs\u00f6kkenteni a k\u00f6lts\u00e9geket<\/h3>\n

Ha a r\u00e9szleg teljes k\u00e9pet kap a ny\u00fajtott szolg\u00e1ltat\u00e1sokr\u00f3l, az ahhoz kapcsol\u00f3d\u00f3 k\u00f6lts\u00e9geket is formaliz\u00e1lni lehet, nem kell eseti alapon meghat\u00e1rozni \u0151ket. A szolg\u00e1ltat\u00e1skatal\u00f3gussal k\u00f6nnyen \u00e1tcsoportos\u00edthatod az er\u0151forr\u00e1saidat a dr\u00e1g\u00e1bb szolg\u00e1ltat\u00e1sok fedez\u00e9s\u00e9re (pl. c\u00e9ges telefonok).<\/p>\n

3. Id\u0151t sp\u00f3rol az oper\u00e1toroknak<\/h3>\n

Egy szolg\u00e1ltat\u00e1skatal\u00f3gus jelent\u0151sen cs\u00f6kkenti az id\u0151t, amit az oper\u00e1torok a k\u00e9relmek megv\u00e1laszol\u00e1s\u00e1val t\u00f6ltenek. Ez jobb id\u0151beoszt\u00e1st \u00e9s prioriz\u00e1l\u00e1st tesz lehet\u0151v\u00e9, \u00edgy a csapat t\u00f6bb id\u0151t ford\u00edthat a komolyabb probl\u00e9m\u00e1k megold\u00e1s\u00e1ra. P\u00e9ld\u00e1ul, ha egy felhaszn\u00e1l\u00f3 k\u00f6zvetlen\u00fcl be tud jelenteni egy k\u00e9rv\u00e9nyt egy c\u00e9ges telefonra, akkor a szolg\u00e1ltat\u00e1smenedzsment-rendszer egyszer\u0171en csak \u00e9rtes\u00edti a k\u00f6lts\u00e9gvet\u00e9s\u00e9rt felel\u0151s szem\u00e9lyt, hogy hagyja j\u00f3v\u00e1 vagy utas\u00edtsa el a k\u00e9r\u00e9st.<\/p>\n

A mi szoftver\u00fcnkben ez az \u00f6nkiszolg\u00e1l\u00f3 \u00fcgyf\u00e9lport\u00e1lon kereszt\u00fcl t\u00f6rt\u00e9nik, amely megk\u00f6nny\u00edti a folyamatot mind a felhaszn\u00e1l\u00f3knak, mind a k\u00f6lts\u00e9gvet\u00e9s\u00e9rt felel\u0151s szem\u00e9lyeknek.<\/p>\n

4. Seg\u00edt azonos\u00edtani a fejlesztend\u0151 ter\u00fcleteket<\/h3>\n

Amint elk\u00e9sz\u00fclt a teljes szolg\u00e1ltat\u00e1skatal\u00f3gus a haszn\u00e1lati felt\u00e9telekkel \u00e9s enged\u00e9lyekkel egy\u00fctt, k\u00f6nnyebb\u00e9 v\u00e1lik azon ter\u00fcletek azonos\u00edt\u00e1sa, ahol fejleszt\u00e9sre van sz\u00fcks\u00e9g. Jobban l\u00e1that\u00f3v\u00e1 v\u00e1lik, ha egyes szolg\u00e1ltat\u00e1sok \u00e9s felt\u00e9teleik nem illeszkednek az ig\u00e9nyekhez, de a szolg\u00e1ltat\u00e1skatal\u00f3gus seg\u00edt megtal\u00e1lni, hogyan lehetne jav\u00edtani azokon.<\/p>\n

Olvass t\u00f6bbet a szolg\u00e1ltat\u00e1sok kiv\u00e1l\u00f3s\u00e1g\u00e1r\u00f3l \u00e9s az \u00f6nkiszolg\u00e1l\u00e1shoz vezet\u0151 \u00fatr\u00f3l az “\u00dcgyf\u00e9lk\u00f6zpont\u00fas\u00e1g a gyakorlatban” c\u00edm\u0171 e-bookban!<\/p>\n","protected":false},"excerpt":{"rendered":"

Mi\u00e9rt fontos egy szolg\u00e1ltat\u00e1skatal\u00f3gus? Az \u00f6sszes inform\u00e1ci\u00f3 egy helyen val\u00f3 \u00f6sszegy\u0171jt\u00e9se mindig praktikus, \u00e9s erre t\u00f6k\u00e9letesen megfelel a szolg\u00e1ltat\u00e1skatal\u00f3gus. Mik\u00f6zben seg\u00edt a v\u00e9gfelhaszn\u00e1l\u00f3nak gyorsan megtal\u00e1lni a sz\u00fcks\u00e9ges adatokat, cs\u00f6kkenti az ism\u00e9tl\u0151d\u0151 feladatokra ford\u00edtott id\u0151t is, amit a csapatodnak kellene t\u00f6ltenie. Ez egy win-win helyzet mindenkinek. A szolg\u00e1ltat\u00e1skatal\u00f3gus haszn\u00e1lata egyre ink\u00e1bb \u00e1ltal\u00e1nos gyakorlatt\u00e1 v\u00e1lik a szolg\u00e1ltat\u00f3<\/p>\n","protected":false},"author":379,"featured_media":17836,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-17833","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":"","toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"\nA szolg\u00e1ltat\u00e1skatal\u00f3gus 4 haszna a szolg\u00e1ltat\u00f3 r\u00e9szlegnek | TOPdesk Blog<\/title>\n<meta name=\"description\" content=\"Ismerd meg, hogyan seg\u00edt egy szolg\u00e1ltat\u00e1skatal\u00f3gus a k\u00f6lts\u00e9gek cs\u00f6kkent\u00e9s\u00e9ben \u00e9s a szolg\u00e1ltat\u00e1sok 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content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.topdesk.mom\/hu\/blog\/a-szolgaltataskatalogus-4-haszna\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.topdesk.mom\/hu\/blog\/a-szolgaltataskatalogus-4-haszna\/\"},\"author\":{\"name\":\"Camille\",\"@id\":\"https:\/\/www.topdesk.mom\/hu\/#\/schema\/person\/d5c66687e696681558408f7365411160\"},\"headline\":\"A szolg\u00e1ltat\u00e1skatal\u00f3gus 4 haszna a szolg\u00e1ltat\u00f3 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