{"id":17788,"date":"2018-08-29T12:47:07","date_gmt":"2018-08-29T10:47:07","guid":{"rendered":"https:\/\/www.topdesk.mom\/hu\/?p=17788"},"modified":"2024-09-10T11:59:14","modified_gmt":"2024-09-10T09:59:14","slug":"tudastar-fejlesztese-a-negativ-visszajelzesek-alapjan","status":"publish","type":"post","link":"https:\/\/www.topdesk.mom\/hu\/blog\/tudastar-fejlesztese-a-negativ-visszajelzesek-alapjan\/","title":{"rendered":"Jav\u00edtsa tud\u00e1st\u00e1r\u00e1t az \u00fcgyfelek negat\u00edv visszajelz\u00e9sei alapj\u00e1n"},"content":{"rendered":"<p>Az \u00fcgyfelek az \u00f6nkiszolg\u00e1l\u00f3 port\u00e1lon \u00e9rt\u00e9kelhetik a tud\u00e1st\u00e1r elemeit, \u00e9s eld\u00f6nthetik, mennyire tal\u00e1lt\u00e1k hasznosnak azokat. A negat\u00edv visszajelz\u00e9s soha nem kellemes, de \u00e9rt\u00e9kes a tud\u00e1st\u00e1r jav\u00edt\u00e1sa szempontj\u00e1b\u00f3l. Hogyan kezeled a \u201enem hasznosnak\u201d \u00edt\u00e9lt tud\u00e1selemeket?<\/p>\n<p>N\u00e1lunk minden support-r\u00e9szlegen dolgoz\u00f3 munkat\u00e1rs l\u00e9trehozhat \u00e9s k\u00f6zvetlen\u00fcl publik\u00e1lhat tud\u00e1st\u00e1relemeket. Mi\u00e9rt? Mert \u00edgy mindenki hozz\u00e1j\u00e1rul a tud\u00e1s megoszt\u00e1s\u00e1hoz, \u00e9s a tud\u00e1s min\u00e9l gyorsabban el\u00e9rhet\u0151v\u00e9 v\u00e1lik a koll\u00e9g\u00e1k \u00e9s \u00fcgyfelek sz\u00e1m\u00e1ra is.<\/p>\n<p>M\u00e9g nem kezdt\u00e9tek el az akt\u00edv tud\u00e1smenedzsmentet? Olvasd el koll\u00e9g\u00e1m, Guilhermo <a href=\"https:\/\/www.topdesk.mom\/hu\/blog\/tudasbazis-a-nullarol-ot-lepesben\" target=\"_new\" rel=\"noopener\">\u201e\u00dcgyf\u00e9lszolg\u00e1lati tud\u00e1sb\u00e1zis a null\u00e1r\u00f3l \u00f6t egyszer\u0171 l\u00e9p\u00e9sben\u201d<\/a> c\u00edm\u0171 blogj\u00e1t!<\/p>\n<h3>Ellen\u0151rizz\u00fck a tud\u00e1st\u00e1relemek min\u0151s\u00e9g\u00e9t<\/h3>\n<p>A tud\u00e1st\u00e1relemek min\u0151s\u00e9g\u00e9t \u00e9rdemes havonta ellen\u0151rizni, n\u00e9h\u00e1ny lelkes tud\u00e1st\u00e1r-szak\u00e9rt\u0151 bevon\u00e1s\u00e1val, hogy jav\u00edthassunk rajtuk. Mi rendszeresen \u00e1ttekintj\u00fck a \u201enem hasznos\u201d min\u0151s\u00edt\u00e9st kapott elemeket.<\/p>\n<p>Hogyan csin\u00e1ljuk? Megn\u00e9zz\u00fck, mely tud\u00e1selemeket \u00edt\u00e9lt\u00e9k a legkev\u00e9sb\u00e9 hasznosnak. Kiv\u00e1lasztjuk azokat, amelyek gyakran kaptak \u201enem hasznos\u201d visszajelz\u00e9st, \u00e9s egyszer sem \u201ehasznos\u201d min\u0151s\u00edt\u00e9st. K\u00e9sz\u00edt\u00fcnk egy list\u00e1t az elm\u00falt h\u00e1rom h\u00f3nap legkev\u00e9sb\u00e9 hasznosnak \u00edt\u00e9lt tud\u00e1st\u00e1relemeir\u0151l.<\/p>\n<h3>Gyakorlati p\u00e9ld\u00e1k<\/h3>\n<p>A gyakorlatban t\u00f6bb oka lehet annak, hogy egy tud\u00e1selem \u201enem hasznos\u201d min\u0151s\u00edt\u00e9st kap:<\/p>\n<ul>\n<li><strong>A tud\u00e1selem nem teljes<\/strong>: Az olvas\u00f3k teljes v\u00e1laszt v\u00e1rnak, de n\u00e9h\u00e1ny bejegyz\u00e9s csak r\u00e9szleges v\u00e1laszt ad vagy nem el\u00e9g konkr\u00e9t.<\/li>\n<li><strong>A tud\u00e1selem nem pontos<\/strong>: Hib\u00e1s inform\u00e1ci\u00f3kat tartalmaz, c\u00edme nem egyezik a tartalommal, vagy nem m\u0171k\u00f6d\u0151 hivatkoz\u00e1sok szerepelnek benne.<\/li>\n<li><strong>A tud\u00e1selem kedvez\u0151tlen v\u00e1laszt ad<\/strong>: Az \u00fcgyf\u00e9l v\u00e1laszt vagy megold\u00e1st v\u00e1r, de a v\u00e1lasz az, hogy bizonyos dolgok nem lehets\u00e9gesek, ez\u00e9rt \u201enem hasznosnak\u201d \u00edt\u00e9lik, m\u00e9g ha a tartalom helyes is.<\/li>\n<\/ul>\n<h3>Hozz\u00e1ad\u00e1s \u00e9s jav\u00edt\u00e1s<\/h3>\n<p>Az els\u0151 k\u00e9t probl\u00e9m\u00e1t k\u00f6nnyen meg lehet oldani: a hi\u00e1nyz\u00f3 inform\u00e1ci\u00f3kat hozz\u00e1adjuk, a hib\u00e1s elemeket kijav\u00edtjuk. Ezt megtehetj\u00fck mi magunk is, vagy megk\u00e9rhetj\u00fck a tud\u00e1selem k\u00e9sz\u00edt\u0151j\u00e9t a jav\u00edt\u00e1sra.<\/p>\n<h3>\u201eNem hasznos\u201d tud\u00e1selemek, mint \u00e9rt\u00e9kes visszajelz\u00e9sek<\/h3>\n<p>A harmadik probl\u00e9ma megold\u00e1sa m\u00e1r kicsit nehezebb. Ilyenkor \u00e9rdemes ideiglenes megold\u00e1sokat javasolni vagy a tud\u00e1selem \u00fczenet\u00e9t pozit\u00edvabb\u00e1 tenni. Az, hogy <a href=\"https:\/\/blog.topdesk.mom\/hu\/itsm\/tudasmenedzsment\/hogyan-irjunk-tudastarelemeket\/\" target=\"_new\" rel=\"noopener\">hogyan \u00edrsz meg egy tud\u00e1selemet<\/a>, nagyban befoly\u00e1solja a felhaszn\u00e1l\u00f3i \u00e9lm\u00e9nyt.<\/p>\n<p>Emellett a \u201enem hasznosnak\u201d \u00edt\u00e9lt tud\u00e1selemek \u00e9rt\u00e9kes visszajelz\u00e9st jelentenek azoknak is, akik a probl\u00e9ma gy\u00f6ker\u00e9\u00e9rt felel\u0151sek. \u00cdgy a fejleszt\u0151k jav\u00edthatj\u00e1k szoftver\u00fcket, a szolg\u00e1ltat\u00f3k optimaliz\u00e1lhatj\u00e1k szolg\u00e1ltat\u00e1saikat, a folyamatgazd\u00e1k pedig finom\u00edthatnak folyamataikon.<\/p>\n<p>Szeretn\u00e9l t\u00f6bbet tudni a tud\u00e1skezel\u00e9sr\u0151l? Olvasd el blogunkban, hogyan cs\u00f6kkentheted a k\u00f6lts\u00e9geket a Tud\u00e1sk\u00f6zpont\u00fa Szolg\u00e1ltat\u00e1ssal!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Az \u00fcgyfelek az \u00f6nkiszolg\u00e1l\u00f3 port\u00e1lon \u00e9rt\u00e9kelhetik a tud\u00e1st\u00e1r elemeit, \u00e9s eld\u00f6nthetik, mennyire tal\u00e1lt\u00e1k hasznosnak azokat. A negat\u00edv visszajelz\u00e9s soha nem kellemes, de \u00e9rt\u00e9kes a tud\u00e1st\u00e1r jav\u00edt\u00e1sa szempontj\u00e1b\u00f3l. Hogyan kezeled a \u201enem hasznosnak\u201d \u00edt\u00e9lt tud\u00e1selemeket? N\u00e1lunk minden support-r\u00e9szlegen dolgoz\u00f3 munkat\u00e1rs l\u00e9trehozhat \u00e9s k\u00f6zvetlen\u00fcl publik\u00e1lhat tud\u00e1st\u00e1relemeket. Mi\u00e9rt? Mert \u00edgy mindenki hozz\u00e1j\u00e1rul a tud\u00e1s megoszt\u00e1s\u00e1hoz, \u00e9s a tud\u00e1s<\/p>\n","protected":false},"author":379,"featured_media":17791,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-17788","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":"","toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Jav\u00edtsa tud\u00e1st\u00e1r\u00e1t az \u00fcgyfelek negat\u00edv visszajelz\u00e9sei alapj\u00e1n | TOPdesk Blog<\/title>\n<meta name=\"description\" content=\"Tudd meg, hogyan kezeld a 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content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Camille\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.topdesk.mom\/hu\/blog\/tudastar-fejlesztese-a-negativ-visszajelzesek-alapjan\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.topdesk.mom\/hu\/blog\/tudastar-fejlesztese-a-negativ-visszajelzesek-alapjan\/\"},\"author\":{\"name\":\"Camille\",\"@id\":\"https:\/\/www.topdesk.mom\/hu\/#\/schema\/person\/d5c66687e696681558408f7365411160\"},\"headline\":\"Jav\u00edtsa tud\u00e1st\u00e1r\u00e1t az \u00fcgyfelek negat\u00edv visszajelz\u00e9sei 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