{"id":17650,"date":"2019-01-16T10:48:24","date_gmt":"2019-01-16T09:48:24","guid":{"rendered":"https:\/\/www.topdesk.mom\/hu\/?p=17650"},"modified":"2024-09-10T13:48:30","modified_gmt":"2024-09-10T11:48:30","slug":"kcs-csokkentse-it-bejelentesek-mennyiseget","status":"publish","type":"post","link":"https:\/\/www.topdesk.mom\/hu\/blog\/kcs-csokkentse-it-bejelentesek-mennyiseget\/","title":{"rendered":"KCS: Cs\u00f6kkentse az IT-hoz \u00e9rkez\u0151 bejelent\u00e9sek mennyis\u00e9g\u00e9t"},"content":{"rendered":"<p>A hat\u00e9konys\u00e1ghoz vezet\u0151 \u00fat megtal\u00e1l\u00e1s\u00e1hoz az \u00fcgyf\u00e9lszolg\u00e1lati menedzserek folyamatosan k\u00e9rd\u00e9seket tesznek fel. Hogyan cs\u00f6kkenthetj\u00fck a be\u00e9rkez\u0151 megkeres\u00e9sek sz\u00e1m\u00e1t? Hogyan cs\u00f6kkenthetj\u00fck a be\u00e9rkez\u0151 h\u00edv\u00e1sok \u00e1tlagos id\u0151tartam\u00e1t? Egyszer\u0171 a v\u00e1lasz: tud\u00e1smenedzsmenttel.<\/p>\n<h2>Tud\u00e1sk\u00f6zpont\u00fa Szolg\u00e1ltat\u00e1s (Knowledge Centered Service \u2013 KCS)<\/h2>\n<p>Egy tud\u00e1st\u00e1r fenntart\u00e1sa els\u0151 r\u00e1n\u00e9z\u00e9sre rengeteg munk\u00e1t ig\u00e9nyl\u0151 feladatnak t\u0171nhet, azonban tartsuk \u00e9szben, hogy mindez egy olyan befektet\u00e9s, amely kiv\u00e1l\u00f3an megt\u00e9r\u00fcl majd a j\u00f6v\u0151ben. A t\u00e1mogat\u00f3 r\u00e9szlegek tud\u00e1s\u00e1t \u00f6sszefoglal\u00f3 \u00e1tfog\u00f3 de r\u00e9szletes le\u00edr\u00e1s nagyon sok id\u0151t \u00e9s er\u0151fesz\u00edt\u00e9st megsp\u00f3rolhat az egy\u00e9b oszt\u00e1lyoknak, hogyha adatok felkutat\u00e1s\u00e1r\u00f3l van sz\u00f3 \u2013 de ez m\u00e9g nem minden. Ha hozz\u00e1f\u00e9r\u00e9st ad \u00fcgyfeleinek a tud\u00e1st\u00e1rhoz, akkor k\u00e9pesek lesznek megv\u00e1laszolni saj\u00e1t k\u00e9rd\u00e9seiket, teljesen kiker\u00fclve a t\u00e1mogat\u00f3 r\u00e9szlegeket. Ide\u00e1lis, nemde?<\/p>\n<p>Igen \u2013 de ahogy mondtuk, ez egy befektet\u00e9s. A val\u00f3s\u00e1g, amivel a legt\u00f6bb \u00fcgyf\u00e9lszolg\u00e1lat szembes\u00fcl az, hogy el\u00e9g nagy kih\u00edv\u00e1s egy naprak\u00e9sz tud\u00e1sb\u00e1zis menedzsel\u00e9se. \u00c9ppen ez\u00e9rt a Consortium for Service Innovation l\u00e9trehozta a Tud\u00e1sk\u00f6zpont\u00fa Szolg\u00e1ltat\u00e1st (KCS), amely a tud\u00e1smenedzsment legjobb gyakorlatait tartalmazza. Mi \u00fagy hissz\u00fck, hogy ez jelenti az el\u0151re vezet\u0151 utat az \u00fcgyf\u00e9lszolg\u00e1latoknak, el is mondjuk, hogy mi\u00e9rt.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A hat\u00e9konys\u00e1ghoz vezet\u0151 \u00fat megtal\u00e1l\u00e1s\u00e1hoz az \u00fcgyf\u00e9lszolg\u00e1lati menedzserek folyamatosan k\u00e9rd\u00e9seket tesznek fel. Hogyan cs\u00f6kkenthetj\u00fck a be\u00e9rkez\u0151 megkeres\u00e9sek sz\u00e1m\u00e1t? Hogyan cs\u00f6kkenthetj\u00fck a be\u00e9rkez\u0151 h\u00edv\u00e1sok \u00e1tlagos id\u0151tartam\u00e1t? Egyszer\u0171 a v\u00e1lasz: tud\u00e1smenedzsmenttel. Tud\u00e1sk\u00f6zpont\u00fa Szolg\u00e1ltat\u00e1s (Knowledge Centered Service \u2013 KCS) Egy tud\u00e1st\u00e1r fenntart\u00e1sa els\u0151 r\u00e1n\u00e9z\u00e9sre rengeteg munk\u00e1t ig\u00e9nyl\u0151 feladatnak t\u0171nhet, azonban tartsuk \u00e9szben, hogy mindez egy olyan befektet\u00e9s, amely<\/p>\n","protected":false},"author":379,"featured_media":17488,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-17650","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":"","toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ 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