{"id":17350,"date":"2020-01-22T06:17:03","date_gmt":"2020-01-22T05:17:03","guid":{"rendered":"https:\/\/www.topdesk.mom\/hu\/?p=17350"},"modified":"2024-09-12T13:58:16","modified_gmt":"2024-09-12T11:58:16","slug":"mi-az-a-siam","status":"publish","type":"post","link":"https:\/\/www.topdesk.mom\/hu\/blog\/mi-az-a-siam\/","title":{"rendered":"Mit jelent a SIAM, vagyis a Service Integration and Management?"},"content":{"rendered":"<p>Az informatikai szervezetek egyre t\u00f6bb szolg\u00e1ltat\u00e1sukat szervezik ki. Felmer\u00fclhet a k\u00e9rd\u00e9s: hogyan lehet magas sz\u00ednvonalat tartani, ha egyszerre dolgozol bels\u0151s \u00e9s k\u00fcls\u0151s szolg\u00e1ltat\u00f3kkal is? A SIAM pontosan erre a k\u00e9rd\u00e9sre lett kifejlesztve. De mit is jelent ez pontosan? \u00c9s hogyan lehet bevezetni?<\/p>\n<h3>Mi\u00e9rt hozt\u00e1k l\u00e9tre a SIAM-et?<\/h3>\n<p>Kor\u00e1bban az IT-szervezetek rengeteg munk\u00e1t maguk v\u00e9geztek, a szerverek \u00f6ssze\u00e1ll\u00edt\u00e1s\u00e1t\u00f3l a biztons\u00e1gi ment\u00e9sekig. Azonban a gyors technol\u00f3giai v\u00e1ltoz\u00e1sok miatt az IT-szervezetek egyre ink\u00e1bb r\u00e1szorulnak k\u00fcls\u0151s szak\u00e9rt\u0151kre.<\/p>\n<p>Az elm\u00falt \u00e9vtizedekben egyre t\u00f6bb c\u00e9g kezdte kiszervezni az IT-szolg\u00e1ltat\u00e1sokat. P\u00e9ld\u00e1ul egyre t\u00f6bb felh\u0151alap\u00fa szolg\u00e1ltat\u00e1st haszn\u00e1lnak, \u00e9s ugyanez igaz a Software as a Service-re is. De hogyan tarthatsz \u00e1tl\u00e1t\u00e1st az \u00f6sszes folyamat felett, amikor t\u00f6bb k\u00fcls\u0151 szolg\u00e1ltat\u00f3val dolgozol egy\u00fctt? Hogyan ker\u00fclheted el, hogy ezek a szolg\u00e1ltat\u00f3k elszigetelten dolgozzanak, ami magas k\u00f6lts\u00e9geket eredm\u00e9nyezhet?<\/p>\n<p>A SIAM pontosan ezekre a k\u00e9rd\u00e9sekre ad v\u00e1laszt. A SIAM (Service Integration and Management) c\u00e9lja, hogy az IT-szervezetek sz\u00e1m\u00e1ra lehet\u0151v\u00e9 tegye az ell\u00e1t\u00e1si l\u00e1nc teljes k\u00f6r\u0171 kezel\u00e9s\u00e9t, m\u00e9g akkor is, ha t\u00f6bb k\u00fcls\u0151s szolg\u00e1ltat\u00f3val dolgoznak egy\u00fctt. Egyszer\u0171en fogalmazva, a SIAM olyan v\u00e1llalatok sz\u00e1m\u00e1ra ny\u00fajt megold\u00e1st, amelyek sok k\u00fcl\u00f6nb\u00f6z\u0151 besz\u00e1ll\u00edt\u00f3val dolgoznak, \u00e9s a folyamatokat okosabban \u00e9s hat\u00e9konyabban szeretn\u00e9k kezelni.<\/p>\n<h3>Mi is az a SIAM?<\/h3>\n<p>R\u00f6viden, a SIAM f\u0151 \u00fczenete a k\u00f6vetkez\u0151: biztos\u00edtani kell, hogy valaki koordin\u00e1lja az \u00f6sszes partnert, aki szolg\u00e1ltat\u00e1sokat ny\u00fajt a v\u00e1llalatnak. Ez a felel\u0151ss\u00e9g lehet egy szem\u00e9ly\u00e9, egy csapat\u00e9, egy r\u00e9szleg\u00e9, vagy ak\u00e1r egy teljes k\u00fcls\u0151s szervezet\u00e9.<\/p>\n<p>A SIAM h\u00e1rom f\u0151 szerepk\u00f6rt hat\u00e1roz meg egy szervezeten bel\u00fcl:<\/p>\n<ol>\n<li><strong>\u00dcgyfelek menedzsel\u00e9s\u00e9\u00e9rt felel\u0151s szem\u00e9ly (strat\u00e9giai \u00f6sszetev\u0151):<\/strong> Az \u00fcgyfelek kezel\u00e9se, akik sz\u00e1m\u00e1ra a szervezetek szolg\u00e1ltat\u00e1sokat ny\u00fajtanak. Ebben a l\u00e9p\u00e9sben ker\u00fcl meghat\u00e1roz\u00e1sra a strat\u00e9gia, p\u00e9ld\u00e1ul arr\u00f3l, hogy mely munk\u00e1kat lehet kiszervezni, \u00e9s mik a sz\u00fcks\u00e9ges krit\u00e9riumok ehhez.<\/li>\n<li><strong>Szolg\u00e1ltat\u00f3 (operat\u00edv \u00f6sszetev\u0151):<\/strong> Minden bels\u0151s vagy k\u00fcls\u0151s f\u00e9l, aki szolg\u00e1ltat\u00e1st ny\u00fajt az \u00fcgyf\u00e9lt k\u00e9pvisel\u0151 szervezetnek. Ide tartozik az IT-r\u00e9szleg, az \u00e9p\u00fclet\u00fczemeltet\u00e9s, a HR, a hardverbesz\u00e1ll\u00edt\u00f3k, a telekommunik\u00e1ci\u00f3s szolg\u00e1ltat\u00f3k \u00e9s az \u00e9lelmez\u00e9s\u00e9rt felel\u0151s r\u00e9szleg is.<\/li>\n<li><strong>Szolg\u00e1ltat\u00e1s integr\u00e1l\u00e1s\u00e1\u00e9rt felel\u0151s szerepk\u00f6r (taktikai \u00f6sszetev\u0151):<\/strong> Az, aki felel\u0151s a szolg\u00e1ltat\u00e1sok teljes\u00edt\u00e9s\u00e9\u00e9rt \u00e9s a szolg\u00e1ltat\u00f3k k\u00f6z\u00f6tti k\u00f6lcs\u00f6n\u00f6s egy\u00fcttm\u0171k\u00f6d\u00e9s\u00e9rt. Ezt a szerepet egy szem\u00e9ly, csapat, r\u00e9szleg vagy k\u00fcls\u0151s szervezet is bet\u00f6ltheti.<\/li>\n<\/ol>\n<h3>Mit jelent a szolg\u00e1ltat\u00e1sok integr\u00e1l\u00e1sa?<\/h3>\n<p>A szolg\u00e1ltat\u00e1sok integr\u00e1l\u00e1sa a SIAM egyik saj\u00e1tos funkci\u00f3ja. Az ezt bet\u00f6lt\u0151 szerepk\u00f6r k\u00fcl\u00f6nb\u00f6z\u0151 form\u00e1kban l\u00e9tezhet, att\u00f3l f\u00fcgg\u0151en, hogy a szervezetedhez melyik t\u00edpus passzol legink\u00e1bb.<\/p>\n<h4>Szolg\u00e1ltat\u00e1sintegr\u00e1l\u00e1s k\u00fcls\u0151s partner \u00e1ltal<\/h4>\n<p>Ez azt jelenti, hogy megb\u00edzol egy k\u00fcls\u0151s c\u00e9get partnereid koordin\u00e1l\u00e1s\u00e1ra. El\u0151nye, hogy az \u00f6sszes kiszervez\u00e9ssel kapcsolatos el\u0151ny, mint a rugalmass\u00e1g \u00e9s tapasztalat, azonnal el\u00e9rhet\u0151v\u00e9 v\u00e1lik. H\u00e1tr\u00e1nya viszont, hogy nagy m\u00e9rt\u00e9kben f\u00fcggsz ett\u0151l a szolg\u00e1ltat\u00f3t\u00f3l.<\/p>\n<h4>Szolg\u00e1ltat\u00e1sintegr\u00e1l\u00e1s bels\u0151 megold\u00e1ssal<\/h4>\n<p>Ez azt jelenti, hogy a szervezetb\u0151l jel\u00f6lsz ki valakit vagy egy csapatot a partnerek koordin\u00e1l\u00e1s\u00e1ra. El\u0151nye, hogy a kontroll a te kezedben marad, de h\u00e1tr\u00e1nya, hogy fenn\u00e1ll a vesz\u00e9lye annak, hogy az \u00faj szerepl\u0151t nem veszik komolyan.<\/p>\n<h4>Szolg\u00e1ltat\u00e1sintegr\u00e1l\u00e1s \u201ehybrid\u201d m\u00f3don<\/h4>\n<p>Ez azt jelenti, hogy k\u00fcls\u0151s seg\u00edts\u00e9get veszel ig\u00e9nybe, de a koordin\u00e1l\u00e1st v\u00e9g\u00fcl te v\u00e9gzed. El\u0151nye, hogy megvan a kontroll, de hasznos\u00edthatod a k\u00fcls\u0151s\u00f6k tapasztalat\u00e1t is.<\/p>\n<h4>F\u0151 besz\u00e1ll\u00edt\u00f3, mint szolg\u00e1ltat\u00e1sintegr\u00e1l\u00e1s-felel\u0151s<\/h4>\n<p>Itt egy megl\u00e9v\u0151 k\u00fcls\u0151s szolg\u00e1ltat\u00f3d felel\u0151s a koordin\u00e1l\u00e1s\u00e9rt. El\u0151nye, hogy ismeri a szervezetedet, de fenn\u00e1llhatnak \u00e9rdekellent\u00e9tek.<\/p>\n<h3>Hogyan lehet bevezetni a SIAM-ot?<\/h3>\n<p>A SIAM bevezet\u00e9se n\u00e9gy f\u0151 f\u00e1zisb\u00f3l \u00e1ll:<\/p>\n<ol>\n<li><strong>Felfedez\u00e9s \u00e9s strat\u00e9gia:<\/strong> T\u00e9rk\u00e9pezd fel a jelenlegi helyzetet \u00e9s alak\u00edtsd ki a SIAM-projekt c\u00e9ljait.<\/li>\n<li><strong>Tervez\u00e9s \u00e9s fel\u00e9p\u00edt\u00e9s:<\/strong> Alkosd meg a SIAM-\u00e1talakul\u00e1s strat\u00e9gi\u00e1j\u00e1t.<\/li>\n<li><strong>Implement\u00e1l\u00e1s:<\/strong> Val\u00f3s\u00edtsd meg a tervet, \u00e9s hozz l\u00e9tre egy j\u00f3l m\u0171k\u00f6d\u0151 SIAM modellt.<\/li>\n<li><strong>Futtat\u00e1s \u00e9s fejleszt\u00e9s:<\/strong> Monitorozd a szolg\u00e1ltat\u00e1sokat \u00e9s a folyamatokat, \u00e9s pr\u00f3b\u00e1lj folyamatosan fejl\u0151dni.<\/li>\n<\/ol>\n<h3>ITIL \u00e9s SIAM<\/h3>\n<p>Az ITIL v3 f\u0151leg az egy besz\u00e1ll\u00edt\u00f3val kapcsolatos gyakorlatokat \u00e9s tippeket tartalmazza. Az ITIL 4 m\u00e1r egy\u00fcttm\u0171k\u00f6dik a SIAM koncepci\u00f3val, de a r\u00e9szletekben rejlik a neh\u00e9zs\u00e9g.<\/p>\n<h3>Hogyan m\u0171k\u00f6dik a SIAM a gyakorlatban?<\/h3>\n<p>Fontos megjegyezni, hogy neh\u00e9z olyan szervezetet tal\u00e1lni, amely teljesen \u201eSIAM-biztos\u201d. A c\u00e9l az, hogy fejleszd az egy\u00fcttm\u0171k\u00f6d\u00e9st az \u00f6sszes szolg\u00e1ltat\u00f3ddal.<\/p>\n<h3>A SIAM bevezet\u00e9s\u00e9nek kih\u00edv\u00e1sai<\/h3>\n<p>Sz\u00e1mos neh\u00e9zs\u00e9g ad\u00f3dhat a besz\u00e1ll\u00edt\u00f3k koordin\u00e1l\u00e1sa sor\u00e1n. Hogyan kezdj hozz\u00e1? Kezdd kicsiben, \u00e9s hat\u00e1rozd meg, mely besz\u00e1ll\u00edt\u00f3k strat\u00e9giai fontoss\u00e1g\u00faak.<\/p>\n<h3>Szeretn\u00e9l t\u00f6bbet tudni a SIAM-r\u00f3l?<\/h3>\n<p>Olvasd el a k\u00f6vetkez\u0151 blogot:<\/p>\n<p><a href=\"https:\/\/www.itsmf.co.uk\/service-integration-and-management-siam-how-does-it-all-work\/\" target=\"_new\" rel=\"noopener\">Barclay Rae: Service Integration and Management (SIAM) \u2013 How does it all work?<\/a><\/p>\n<p>Vagy iratkozz fel a blog h\u00edrlevel\u00fcnkre!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Az informatikai szervezetek egyre t\u00f6bb szolg\u00e1ltat\u00e1sukat szervezik ki. Felmer\u00fclhet a k\u00e9rd\u00e9s: hogyan lehet magas sz\u00ednvonalat tartani, ha egyszerre dolgozol bels\u0151s \u00e9s k\u00fcls\u0151s szolg\u00e1ltat\u00f3kkal is? A SIAM pontosan erre a k\u00e9rd\u00e9sre lett kifejlesztve. De mit is jelent ez pontosan? \u00c9s hogyan lehet bevezetni? Mi\u00e9rt hozt\u00e1k l\u00e9tre a SIAM-et? Kor\u00e1bban az IT-szervezetek rengeteg munk\u00e1t maguk v\u00e9geztek, a<\/p>\n","protected":false},"author":379,"featured_media":17353,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-17350","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":"","toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Mit jelent a SIAM, vagyis a Service Integration and Management? | TOPdesk Blog<\/title>\n<meta name=\"description\" content=\"Tudd meg, hogyan vezetheted be a SIAM-et a szervezetn\u00e9l, hogy hat\u00e9konyabban kezeld a bels\u0151s \u00e9s k\u00fcls\u0151s szolg\u00e1ltat\u00f3kat.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.topdesk.mom\/hu\/blog\/mi-az-a-siam\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mit jelent a SIAM, vagyis a Service Integration and Management?\" \/>\n<meta property=\"og:description\" content=\"Tudd meg, hogyan vezetheted be a SIAM-et a szervezetn\u00e9l, hogy hat\u00e9konyabban kezeld a bels\u0151s \u00e9s k\u00fcls\u0151s szolg\u00e1ltat\u00f3kat.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.topdesk.mom\/hu\/blog\/mi-az-a-siam\/\" \/>\n<meta property=\"og:site_name\" content=\"T3 TOPdesk - HU\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/TOPdesk\/\" \/>\n<meta property=\"article:published_time\" content=\"2020-01-22T05:17:03+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-09-12T11:58:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.topdesk.mom\/hu\/wp-content\/media\/sites\/51\/SXL.png\" \/>\n\t<meta property=\"og:image:width\" content=\"566\" \/>\n\t<meta property=\"og:image:height\" content=\"337\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Camille\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@topdesk\" \/>\n<meta name=\"twitter:site\" content=\"@topdesk\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Camille\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.topdesk.mom\/hu\/blog\/mi-az-a-siam\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.topdesk.mom\/hu\/blog\/mi-az-a-siam\/\"},\"author\":{\"name\":\"Camille\",\"@id\":\"https:\/\/www.topdesk.mom\/hu\/#\/schema\/person\/d5c66687e696681558408f7365411160\"},\"headline\":\"Mit jelent a SIAM, vagyis a Service Integration and Management?\",\"datePublished\":\"2020-01-22T05:17:03+00:00\",\"dateModified\":\"2024-09-12T11:58:16+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.topdesk.mom\/hu\/blog\/mi-az-a-siam\/\"},\"wordCount\":1048,\"publisher\":{\"@id\":\"https:\/\/www.topdesk.mom\/hu\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.topdesk.mom\/hu\/blog\/mi-az-a-siam\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.topdesk.mom\/hu\/wp-content\/media\/sites\/51\/SXL.png\",\"articleSection\":[\"Megosztott szolg\u00e1ltat\u00e1sok\",\"V\u00e1llalati szolg\u00e1ltat\u00e1smenedzsment\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.topdesk.mom\/hu\/blog\/mi-az-a-siam\/\",\"url\":\"https:\/\/www.topdesk.mom\/hu\/blog\/mi-az-a-siam\/\",\"name\":\"Mit jelent a SIAM, vagyis a Service Integration and Management? 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