{"id":17329,"date":"2020-02-19T06:06:47","date_gmt":"2020-02-19T05:06:47","guid":{"rendered":"https:\/\/www.topdesk.mom\/hu\/?p=17329"},"modified":"2024-09-10T15:25:56","modified_gmt":"2024-09-10T13:25:56","slug":"hogyan-mondjon-nemet","status":"publish","type":"post","link":"https:\/\/www.topdesk.mom\/hu\/blog\/hogyan-mondjon-nemet\/","title":{"rendered":"Hogyan mondjon nemet szolg\u00e1ltat\u00e1si k\u00e9relmekre"},"content":{"rendered":"

Az \u00fcgyf\u00e9lszolg\u00e1lat egyik legnehezebb feladata, hogy nemet mondjon az \u00fcgyfelek k\u00e9r\u00e9seire. De n\u00e9ha musz\u00e1j. Hogyan teheted ezt \u00fagy, hogy az \u00fcgyf\u00e9l m\u00e9gis el\u00e9gedett maradjon? \u00cdme 4 l\u00e9p\u00e9s, amit k\u00f6vethetsz.<\/p>\n

Haszn\u00e1lsz szolg\u00e1ltat\u00e1skatal\u00f3gust<\/a>? Ha igen, akkor m\u00e1r eld\u00f6nt\u00f6tted, mely szolg\u00e1ltat\u00e1sokra terjed ki a csapatod t\u00e1mogat\u00e1sa. Ez szuper! De az \u00fcgyfeleid tal\u00e1n nincsenek ezzel tiszt\u00e1ban. \u00cdgy el\u0151fordulhat, hogy olyan k\u00e9r\u00e9seket kapnak, amelyek nem tartoznak a t\u00e1mogatott szolg\u00e1ltat\u00e1sok k\u00f6z\u00e9. Ilyenkor fontos tudni, hogyan mondj nemet \u00fagy, hogy az \u00fcgyf\u00e9l m\u00e9g mindig el\u00e9gedett legyen.<\/p>\n

K\u00f6vesd ezeket a l\u00e9p\u00e9seket, hogy a legjobban kezeld ezeket a helyzeteket.<\/p>\n

<\/div>\n

1. Tudd meg, mire van sz\u00fcks\u00e9ge az \u00fcgyf\u00e9lnek<\/h3>\n

K\u00e9pzeld el, hogy az \u00fcgyfeled egy iPad-et k\u00e9r, de te csak Androidos eszk\u00f6z\u00f6ket t\u00e1mogatsz. K\u00e9rdezd meg: mi\u00e9rt szeretne az \u00fcgyf\u00e9l iPad-et? Mi az ig\u00e9nye, \u00e9s mi\u00e9rt nem el\u00e9g\u00edti ki azt egy Android tablet? Mindig k\u00e9rdezz r\u00e1 a “mi\u00e9rtekre”. Lehet, hogy az \u00fcgyf\u00e9l nem tudja, mennyi lehet\u0151s\u00e9g rejlik egy Androidos eszk\u00f6zben. Tal\u00e1n seg\u00edthetsz neki egy kis oktat\u00e1ssal vagy alkalmaz\u00e1stelep\u00edt\u00e9ssel.<\/p>\n

2. K\u00edn\u00e1lj alternat\u00edv megold\u00e1st<\/h3>\n

Ha m\u00e1r tudod, mi az \u00fcgyf\u00e9l val\u00f3di ig\u00e9nye, k\u00f6nnyebben tal\u00e1lhatsz egy alternat\u00edv megold\u00e1st a standard szolg\u00e1ltat\u00e1said k\u00f6z\u00f6tt.<\/p>\n

Ide\u00e1lis esetben van egy m\u00e1sik standard szolg\u00e1ltat\u00e1sod, ami teljesen megfelel az \u00fcgyf\u00e9l ig\u00e9nyeinek. \u00cdgy boldogg\u00e1 teheted az \u00fcgyfelet, \u00e9s megk\u00edm\u00e9lheted magad az extra probl\u00e9m\u00e1kt\u00f3l.<\/p>\n

Ha nincs ilyen opci\u00f3, val\u00f3sz\u00edn\u0171leg tudsz aj\u00e1nlani valami alternat\u00edv\u00e1t, ami r\u00e9szben megfelel az \u00fcgyf\u00e9l ig\u00e9nyeinek. Ilyenkor tedd fel magadnak a k\u00e9rd\u00e9st: mennyire fontos az \u00fcgyf\u00e9lnek a hi\u00e1nyz\u00f3 funkcionalit\u00e1s? Lehets\u00e9ges, hogy az Android tablet is kiel\u00e9g\u00edti az alapvet\u0151 sz\u00fcks\u00e9gleteit? Pr\u00f3b\u00e1ld meg az \u00fcgyfelet az alternat\u00edv megold\u00e1s fel\u00e9 terelni.<\/p>\n

3. Ha sz\u00fcks\u00e9ges, k\u00edn\u00e1lj szem\u00e9lyre szabott megold\u00e1st<\/h3>\n

Ha nincs megfelel\u0151 standard megold\u00e1s, n\u00e9zd meg, milyen szem\u00e9lyre szabott megold\u00e1sokat k\u00edn\u00e1lhatsz. K\u00e9rdezd meg magadt\u00f3l:<\/p>\n

    \n
  1. Technikailag lehets\u00e9ges egy szem\u00e9lyre szabott megold\u00e1s?<\/li>\n
  2. Ha igen, \u00e9rdemes felaj\u00e1nlani? Belef\u00e9r az IT-r\u00e9szleg szab\u00e1lyaiba \u00e9s strat\u00e9gi\u00e1j\u00e1ba? Mennyi id\u0151be telne, \u00e9s milyen hat\u00e1ssal lenne a biztons\u00e1gra? Fenntarthat\u00f3 lenne a megold\u00e1s?<\/li>\n
  3. Ha a szem\u00e9lyre szabott megold\u00e1s technikailag lehets\u00e9ges \u00e9s j\u00f3 \u00f6tletnek t\u0171nik, belef\u00e9r az \u00fcgyf\u00e9l k\u00f6lts\u00e9gvet\u00e9s\u00e9be? Tudsz sz\u00e1ml\u00e1t k\u00fcldeni r\u00f3la?<\/li>\n<\/ol>\n

    4. K\u00e9sz\u00fclj fel a \u201enem\u201d kimond\u00e1s\u00e1ra<\/h3>\n

    Nemet mondani nem mindig k\u00f6nny\u0171. A csapatod seg\u00edteni akar, \u00e9s n\u00e9ha \u00fagy t\u0171nik, mintha nem tenn\u00e9nek meg mindent, ha nemet mondanak. De n\u00e9ha nincs m\u00e1s v\u00e1laszt\u00e1s. Nem tudsz hat\u00e9kony szab\u00e1lyokat hozni, ha mindig mindenre igent mondasz.<\/p>\n

    Haszn\u00e1ld a k\u00e9rd\u00e9seket, hogy meg\u00e9rtsd, mire van sz\u00fcks\u00e9ge az \u00fcgyf\u00e9lnek. M\u00e9g ha a v\u00e1lasz \u201enem\u201d is, a csapatod mindent megtett, hogy seg\u00edtsen. Ha mindenki \u00e9rti, mi\u00e9rt nem tudtok seg\u00edteni, \u00e9s milyen m\u00e1s opci\u00f3k vannak, k\u00f6nnyebb lesz nemet mondani, \u00e9s az \u00fcgyfelek is el\u00e9gedettebbek lesznek.<\/p>\n

    Olvass t\u00f6bbet az \u00fcgyf\u00e9l\u00e9lm\u00e9nyr\u0151l<\/h3>\n

    T\u00f6bbet szeretn\u00e9l tudni az \u00fcgyf\u00e9l\u00e9lm\u00e9ny jav\u00edt\u00e1s\u00e1r\u00f3l? T\u00f6ltsd le az \u201e\u00dcgyf\u00e9lk\u00f6zpont\u00fas\u00e1g a gyakorlatban\u201d c\u00edm\u0171 e-bookunkat!<\/p>\n","protected":false},"excerpt":{"rendered":"

    Az \u00fcgyf\u00e9lszolg\u00e1lat egyik legnehezebb feladata, hogy nemet mondjon az \u00fcgyfelek k\u00e9r\u00e9seire. De n\u00e9ha musz\u00e1j. Hogyan teheted ezt \u00fagy, hogy az \u00fcgyf\u00e9l m\u00e9gis el\u00e9gedett maradjon? \u00cdme 4 l\u00e9p\u00e9s, amit k\u00f6vethetsz. Haszn\u00e1lsz szolg\u00e1ltat\u00e1skatal\u00f3gust? Ha igen, akkor m\u00e1r eld\u00f6nt\u00f6tted, mely szolg\u00e1ltat\u00e1sokra terjed ki a csapatod t\u00e1mogat\u00e1sa. Ez szuper! De az \u00fcgyfeleid tal\u00e1n nincsenek ezzel tiszt\u00e1ban. \u00cdgy el\u0151fordulhat, hogy<\/p>\n","protected":false},"author":379,"featured_media":17335,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-17329","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":"","toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"\nHogyan mondjon nemet szolg\u00e1ltat\u00e1si k\u00e9relmekre | TOPdesk Blog<\/title>\n<meta name=\"description\" content=\"Tanuld meg, hogyan mondj nemet az \u00fcgyf\u00e9lszolg\u00e1laton \u00fagy, hogy az \u00fcgyfelek m\u00e9gis el\u00e9gedettek maradjanak. 4 egyszer\u0171 l\u00e9p\u00e9s!\" \/>\n<meta name=\"robots\" content=\"index, follow, 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