{"id":17251,"date":"2020-05-13T05:21:57","date_gmt":"2020-05-13T03:21:57","guid":{"rendered":"https:\/\/www.topdesk.mom\/hu\/?p=17251"},"modified":"2024-09-10T15:32:31","modified_gmt":"2024-09-10T13:32:31","slug":"4-tipp-urlapokrol","status":"publish","type":"post","link":"https:\/\/www.topdesk.mom\/hu\/blog\/4-tipp-urlapokrol\/","title":{"rendered":"4 tipp az \u0171rlapok haszn\u00e1lat\u00e1hoz"},"content":{"rendered":"

Mivel egy ideig m\u00e9g sokan otthonr\u00f3l dolgoznak, val\u00f3sz\u00edn\u0171leg \u00fcgyfeleid is gyakrabban haszn\u00e1lj\u00e1k majd az \u00f6nkiszolg\u00e1l\u00f3 \u00fcgyf\u00e9lport\u00e1lt. Ez\u00e9rt fontos, hogy \u0171rlapjaid a lehet\u0151 legjobban m\u0171k\u00f6djenek. Hogyan teheted igaz\u00e1n \u00fcgyf\u00e9lk\u00f6zpont\u00fav\u00e1 a szolg\u00e1ltat\u00e1saidat? \u00cdme 4 bev\u00e1lt gyakorlat, ami seg\u00edthet ebben.<\/p>\n

Tedd fel magadnak az al\u00e1bbi k\u00e9rd\u00e9seket, \u00e9s der\u00edtsd ki, hogyan fejlesztheted tov\u00e1bb az \u0171rlapjaidat.<\/p>\n

1. K\u00f6nnyen megtal\u00e1lj\u00e1k \u00fcgyfeleid a sz\u00fcks\u00e9ges \u0171rlapokat?<\/h3>\n

Ez els\u0151re alapvet\u0151 k\u00e9rd\u00e9snek t\u0171nhet, de gyakran megfeledkez\u00fcnk r\u00f3la, mik\u00f6zben az \u0171rlapok tartalm\u00e1nak t\u00f6k\u00e9letes\u00edt\u00e9s\u00e9n dolgozunk.<\/p>\n

Sok szervezet v\u00e9gez f\u00f3kuszcsoportos kutat\u00e1st az \u00f6nkiszolg\u00e1l\u00f3 \u00fcgyf\u00e9lport\u00e1l \u00e9les bevezet\u00e9se el\u0151tt, de az indul\u00e1s ut\u00e1n is rendszeresen visszajelz\u00e9seket gy\u0171jtesz? P\u00e9ld\u00e1ul \u00faj funkci\u00f3k bevezet\u00e9sekor? A f\u00f3kuszcsoportok seg\u00edthetnek kider\u00edteni, ha valami nem m\u0171k\u00f6dik olyan j\u00f3l, mint els\u0151re t\u0171nt.<\/p>\n

Mit tegy\u00e9l?<\/strong> Gy\u0151z\u0151dj meg r\u00f3la, hogy egy v\u00e9gfelhaszn\u00e1l\u00f3 maximum 3 kattint\u00e1ssal megtal\u00e1lhatja a sz\u00fcks\u00e9ges \u0171rlapot. Ha nem, szervezz online f\u00f3kuszcsoportos tal\u00e1lkoz\u00f3t vagy b\u00edzz meg valakit az \u0171rlapok rendszeres ellen\u0151rz\u00e9s\u00e9vel.<\/p>\n

2. J\u00f3l meg van tervezve az \u0171rlap, amit haszn\u00e1lnak?<\/h3>\n

Lehet, hogy \u00fcgyfeled gyorsan megtal\u00e1lta az \u0171rlapot, de az t\u00fal hossz\u00fa vagy bonyolult sz\u00e1m\u00e1ra. Pr\u00f3b\u00e1lj mindig z\u00e1rt k\u00e9rd\u00e9seket feltenni, p\u00e9ld\u00e1ul lenyithat\u00f3 v\u00e1laszlehet\u0151s\u00e9gekkel.<\/p>\n

Mit tegy\u00e9l?<\/strong> K\u00f6vesd nyomon, h\u00e1ny k\u00e9rd\u00e9s \u00e9rkezik havonta az \u0171rlapokkal kapcsolatban. Ha sok k\u00e9rd\u00e9s van, h\u00edvd meg \u00fcgyfeleidet egy virtu\u00e1lis visszajelz\u0151 programra, vagy k\u00e9sz\u00edts egy visszajelz\u0151 \u0171rlapot az \u00fcgyf\u00e9lport\u00e1lon.<\/p>\n

3. El\u00e9g informat\u00edv az \u0171rlap, amit haszn\u00e1lnak?<\/h3>\n

Z\u00e1rt k\u00e9rd\u00e9sekkel cs\u00f6kkentheted az \u00f6sszezavarodott \u00fcgyfelek sz\u00e1m\u00e1t, de ez nem el\u00e9g. Kapcsolj tud\u00e1st\u00e1r elemeket az \u0171rlapokhoz, vagy adj hozz\u00e1 t\u00f6m\u00f6r, informat\u00edv sz\u00f6vegbubor\u00e9kokat.<\/p>\n

Mit tegy\u00e9l?<\/strong> Kezdj el tartalmakat \u00f6ssze\u00e1ll\u00edtani, amelyeket hozz\u00e1 szeretn\u00e9l csatolni az \u0171rlapokhoz, vagy hozz l\u00e9tre egy \u00faj tud\u00e1st\u00e1r elemet a bonyolultabb \u0171rlapokhoz.<\/p>\n

4. Mi t\u00f6rt\u00e9nik, miut\u00e1n az \u00fcgyfeleid kit\u00f6lt\u00f6ttek egy \u0171rlapot?<\/h3>\n

Miut\u00e1n kit\u00f6lt\u00f6tt\u00e9k az \u0171rlapot, az \u00fcgyet a megfelel\u0151 csapat kezeli. De lehet-e egyszer\u0171s\u00edteni a folyamatot?<\/p>\n

Mit tegy\u00e9l?<\/strong> Gy\u0151z\u0151dj meg arr\u00f3l, hogy legal\u00e1bb f\u00e9l\u00e9vente \u00e9rt\u00e9kelitek a folyamatok hat\u00e9konys\u00e1g\u00e1t, \u00e9s n\u00e9zz\u00e9tek meg, hogyan lehet tov\u00e1bb fejleszteni azokat.<\/p>\n

Mindig gondolj bele az \u00fcgyfeled helyzet\u00e9be<\/h3>\n

Az \u00fcgyfelek ig\u00e9nyeinek figyelembev\u00e9tele minden szolg\u00e1ltat\u00e1s kulcsa. T\u00f6ltsd le ingyenesen az “\u00dcgyf\u00e9lk\u00f6zpont\u00fas\u00e1g a gyakorlatban” c\u00edm\u0171 e-bookunkat, \u00e9s ismerd meg, hogyan hozhatsz l\u00e9tre egy igaz\u00e1n \u00fcgyf\u00e9lk\u00f6zpont\u00fa service desket!<\/p>\n","protected":false},"excerpt":{"rendered":"

Mivel egy ideig m\u00e9g sokan otthonr\u00f3l dolgoznak, val\u00f3sz\u00edn\u0171leg \u00fcgyfeleid is gyakrabban haszn\u00e1lj\u00e1k majd az \u00f6nkiszolg\u00e1l\u00f3 \u00fcgyf\u00e9lport\u00e1lt. Ez\u00e9rt fontos, hogy \u0171rlapjaid a lehet\u0151 legjobban m\u0171k\u00f6djenek. Hogyan teheted igaz\u00e1n \u00fcgyf\u00e9lk\u00f6zpont\u00fav\u00e1 a szolg\u00e1ltat\u00e1saidat? \u00cdme 4 bev\u00e1lt gyakorlat, ami seg\u00edthet ebben. Tedd fel magadnak az al\u00e1bbi k\u00e9rd\u00e9seket, \u00e9s der\u00edtsd ki, hogyan fejlesztheted tov\u00e1bb az \u0171rlapjaidat. 1. K\u00f6nnyen megtal\u00e1lj\u00e1k \u00fcgyfeleid<\/p>\n","protected":false},"author":379,"featured_media":17254,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-17251","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":"","toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"\n4 tipp az \u0171rlapok haszn\u00e1lat\u00e1hoz | TOPdesk Blog<\/title>\n<meta name=\"description\" content=\"Tudd meg, hogyan teheted \u00fcgyf\u00e9lk\u00f6zpont\u00fav\u00e1 \u00f6nkiszolg\u00e1l\u00f3 \u0171rlapjaidat 4 bev\u00e1lt gyakorlattal a hat\u00e9konyabb \u00fcgyf\u00e9l\u00e9lm\u00e9ny\u00e9rt.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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