{"id":16963,"date":"2021-02-24T09:26:21","date_gmt":"2021-02-24T08:26:21","guid":{"rendered":"https:\/\/www.topdesk.mom\/hu\/?p=16963"},"modified":"2024-12-05T10:46:18","modified_gmt":"2024-12-05T09:46:18","slug":"esm-betekinto-1","status":"publish","type":"post","link":"https:\/\/www.topdesk.mom\/hu\/blog\/esm-betekinto-1\/","title":{"rendered":"ESM gyakorlati betekint\u0151 1.r\u00e9sz"},"content":{"rendered":"<p>Sajnos t\u00f6bb mint egy \u00e9ve k\u00fczd a vil\u00e1g a pand\u00e9mi\u00e1val, aminek egyik legnagyobb \u00e9rintettje a turisztikai szektor. Az ITBusiness &amp; Technology \u00e9s a TOPdesk els\u0151 k\u00f6z\u00f6s esem\u00e9ny\u00e9n 2021 febru\u00e1rj\u00e1ban ezt a t\u00e9m\u00e1t is boncolgattuk. Olvass tov\u00e1bb, \u00e9s tudd meg, mir\u0151l is volt sz\u00f3 pontosan!<\/p>\n<h2>Hogyan seg\u00edthet az ESM a turisztikai szektor kih\u00edv\u00e1sainak kezel\u00e9s\u00e9ben?<\/h2>\n<p>M\u00e1rciust\u00f3l dr\u00e1mai gyorsas\u00e1ggal \u00e1llt le minden utaz\u00e1st \u00e9rint\u0151 szolg\u00e1ltat\u00f3 int\u00e9zm\u00e9ny, \u00edgy t\u00f6bbek k\u00f6z\u00f6tt a Danubius Hotels l\u00e9tes\u00edtm\u00e9nyei is. Ez a 180 fokos v\u00e1lt\u00e1si k\u00e9nyszer m\u00e9g ink\u00e1bb meger\u0151s\u00edtette az egy\u00e9bk\u00e9nt is egyre n\u00e9pszer\u0171bb Enterprise Service Management (ESM) l\u00e9tjogosults\u00e1g\u00e1t.<\/p>\n<p>A febru\u00e1ri ITB Club esem\u00e9nyen ezt a k\u00e9t t\u00e9m\u00e1t \u00f6tv\u00f6zt\u00fck. A besz\u00e9lget\u00e9s els\u0151 fel\u00e9ben a n\u00e9z\u0151k betekint\u00e9st nyerhettek abba, hogyan \u00e9lte meg a Danubius Hotels az elm\u00falt \u00e9v t\u00f6rt\u00e9n\u00e9seit, \u00e9s hogyan reag\u00e1ltak a bels\u0151 szolg\u00e1ltat\u00f3i oszt\u00e1lyok a hirtelen j\u00f6tt v\u00e1ls\u00e1gra. Ezen k\u00edv\u00fcl Simon Anita, a TOPdesk Magyarorsz\u00e1g sales managere bevezetett minket az ESM fogalmaiba \u00e9s ismertette a bevezet\u00e9s kezd\u0151 l\u00e9p\u00e9seit. Ezut\u00e1n S\u00e1vos Tam\u00e1ssal, a Danubius IT support vezet\u0151j\u00e9vel besz\u00e9lgetett Mester S\u00e1ndor a Danubiusn\u00e1l t\u00f6rt\u00e9ntekr\u0151l \u00e9s az ESM bevezet\u00e9s\u00e9nek tapasztalatair\u00f3l.<\/p>\n<p>Az esem\u00e9ny els\u0151 r\u00e9sz\u00e9t itt n\u00e9zheted vissza:<\/p>\n<p><a href=\"https:\/\/vimeo.com\/1036292986\" rel=\"noopener\" target=\"_blank\">video<\/a><\/p>\n<h2>Szeretn\u00e9l t\u00f6bbet tudni a t\u00e9m\u00e1r\u00f3l?<\/h2>\n<p>Iratkozz fel a havonta egyszer megjelen\u0151 blog h\u00edrlevel\u00fcnkre, \u00e9s \u00e9rtes\u00fclj els\u0151k\u00e9nt az \u00faj blogjainkr\u00f3l! N\u00e9zd meg <a href=\"https:\/\/www.youtube.com\/watch?v=k0XWXCUoGC0\" target=\"_blank\" rel=\"noopener\">az esem\u00e9ny m\u00e1sodik fel\u00e9r\u0151l k\u00e9sz\u00fclt vide\u00f3t<\/a> is, ahol a Magyar Fejleszt\u00e9si Bank szolg\u00e1ltat\u00e1smenedzser\u00e9vel, Juh\u00e1sz N\u00f3r\u00e1val is \u00e1tbesz\u00e9lt\u00fck a jelenlegi helyzetet \u2013 egy m\u00e1sik ipar\u00e1g szemsz\u00f6g\u00e9b\u0151l.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sajnos t\u00f6bb mint egy \u00e9ve k\u00fczd a vil\u00e1g a pand\u00e9mi\u00e1val, aminek egyik legnagyobb \u00e9rintettje a turisztikai szektor. Az ITBusiness &amp; Technology \u00e9s a TOPdesk els\u0151 k\u00f6z\u00f6s esem\u00e9ny\u00e9n 2021 febru\u00e1rj\u00e1ban ezt a t\u00e9m\u00e1t is boncolgattuk. Olvass tov\u00e1bb, \u00e9s tudd meg, mir\u0151l is volt sz\u00f3 pontosan! Hogyan seg\u00edthet az ESM a turisztikai szektor kih\u00edv\u00e1sainak kezel\u00e9s\u00e9ben? M\u00e1rciust\u00f3l dr\u00e1mai<\/p>\n","protected":false},"author":379,"featured_media":16981,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-16963","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":"","toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>ESM gyakorlati betekint\u0151 1.r\u00e9sz | TOPdesk Blog<\/title>\n<meta name=\"description\" content=\"Fedezd fel, hogyan seg\u00edthet az ESM a turisztikai szektor kih\u00edv\u00e1sainak kezel\u00e9s\u00e9ben a pand\u00e9mia idej\u00e9n! 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