{"id":16936,"date":"2021-03-17T09:02:29","date_gmt":"2021-03-17T08:02:29","guid":{"rendered":"https:\/\/www.topdesk.mom\/hu\/?p=16936"},"modified":"2024-12-05T10:37:17","modified_gmt":"2024-12-05T09:37:17","slug":"esm-gyakorlati-betekinto-2","status":"publish","type":"post","link":"https:\/\/www.topdesk.mom\/hu\/blog\/esm-gyakorlati-betekinto-2\/","title":{"rendered":"ESM gyakorlati betekint\u0151 \u2013 2. r\u00e9sz"},"content":{"rendered":"<h2>ESM rendszer egy p\u00e9nz\u00fcgyi szervezetn\u00e9l? Igen!<\/h2>\n<p>K\u00e9t r\u00e9szes blogsorozatunk els\u0151 r\u00e9sz\u00e9ben a turisztikai szektorra f\u00f3kusz\u00e1ltunk, \u00e9s arra, hogyan k\u00fczd\u00f6tt meg a Danubius Hotels a pand\u00e9mia \u00e1ltal kialakult neh\u00e9z helyzettel, valamint hogy az Enterprise Service Management (ESM) hogyan ny\u00fajtott sz\u00e1mukra seg\u00edts\u00e9get. A m\u00e1sodik r\u00e9sz azonban egy \u00fajabb perspekt\u00edv\u00e1t mutat be: a Magyar Fejleszt\u00e9si Bank k\u00e9pviselet\u00e9ben Juh\u00e1sz N\u00f3ra besz\u00e9lgetett Berki Gerg\u0151vel \u00e9s Mester S\u00e1ndorral az ESM-mel kapcsolatos gyakorlati tapasztalataikr\u00f3l.<\/p>\n<p><a href=\"https:\/\/vimeo.com\/1036288483\">video<\/a><\/p>\n<h2>Lemaradt\u00e1l az els\u0151 r\u00e9szr\u0151l?<\/h2>\n<p>Ha \u00e9rdekel, hogyan alakult a Danubius Hotels helyzete a pand\u00e9mia idej\u00e9n \u00e9s az ESM kapcs\u00e1n, olvasd el kor\u00e1bbi blogbejegyz\u00e9s\u00fcnket, \u00e9s n\u00e9zd meg az err\u0151l sz\u00f3l\u00f3 ITB Club felv\u00e9telt.<\/p>\n<p>Iratkozz fel a havonta megjelen\u0151 blog h\u00edrlevel\u00fcnkre, \u00e9s \u00e9rtes\u00fclj els\u0151k\u00e9nt az \u00faj bejegyz\u00e9seinkr\u0151l!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>ESM rendszer egy p\u00e9nz\u00fcgyi szervezetn\u00e9l? Igen! K\u00e9t r\u00e9szes blogsorozatunk els\u0151 r\u00e9sz\u00e9ben a turisztikai szektorra f\u00f3kusz\u00e1ltunk, \u00e9s arra, hogyan k\u00fczd\u00f6tt meg a Danubius Hotels a pand\u00e9mia \u00e1ltal kialakult neh\u00e9z helyzettel, valamint hogy az Enterprise Service Management (ESM) hogyan ny\u00fajtott sz\u00e1mukra seg\u00edts\u00e9get. A m\u00e1sodik r\u00e9sz azonban egy \u00fajabb perspekt\u00edv\u00e1t mutat be: a Magyar Fejleszt\u00e9si Bank k\u00e9pviselet\u00e9ben Juh\u00e1sz<\/p>\n","protected":false},"author":379,"featured_media":16939,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-16936","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":"","toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>ESM gyakorlati betekint\u0151 \u2013 2. r\u00e9sz | TOPdesk Blog<\/title>\n<meta name=\"description\" content=\"Ismerd meg, hogyan alkalmazta az ESM rendszert a Magyar Fejleszt\u00e9si Bank! N\u00e9zd meg a k\u00e9t r\u00e9szes vide\u00f3sorozatunkat most!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.topdesk.mom\/hu\/blog\/esm-gyakorlati-betekinto-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ESM gyakorlati betekint\u0151 \u2013 2. r\u00e9sz\" \/>\n<meta property=\"og:description\" content=\"Ismerd meg, hogyan alkalmazta az ESM rendszert a Magyar Fejleszt\u00e9si Bank! N\u00e9zd meg a k\u00e9t r\u00e9szes vide\u00f3sorozatunkat most!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.topdesk.mom\/hu\/blog\/esm-gyakorlati-betekinto-2\/\" \/>\n<meta property=\"og:site_name\" content=\"T3 TOPdesk - HU\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/TOPdesk\/\" \/>\n<meta property=\"article:published_time\" content=\"2021-03-17T08:02:29+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-12-05T09:37:17+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.topdesk.mom\/hu\/wp-content\/media\/sites\/51\/Incident-logging-892516-edited-350407-edited-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1600\" \/>\n\t<meta property=\"og:image:height\" content=\"750\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Camille\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@topdesk\" \/>\n<meta name=\"twitter:site\" content=\"@topdesk\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Camille\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.topdesk.mom\/hu\/blog\/esm-gyakorlati-betekinto-2\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.topdesk.mom\/hu\/blog\/esm-gyakorlati-betekinto-2\/\"},\"author\":{\"name\":\"Camille\",\"@id\":\"https:\/\/www.topdesk.mom\/hu\/#\/schema\/person\/d5c66687e696681558408f7365411160\"},\"headline\":\"ESM gyakorlati betekint\u0151 \u2013 2. r\u00e9sz\",\"datePublished\":\"2021-03-17T08:02:29+00:00\",\"dateModified\":\"2024-12-05T09:37:17+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.topdesk.mom\/hu\/blog\/esm-gyakorlati-betekinto-2\/\"},\"wordCount\":168,\"publisher\":{\"@id\":\"https:\/\/www.topdesk.mom\/hu\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.topdesk.mom\/hu\/blog\/esm-gyakorlati-betekinto-2\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.topdesk.mom\/hu\/wp-content\/media\/sites\/51\/Incident-logging-892516-edited-350407-edited-1.png\",\"articleSection\":[\"Megosztott szolg\u00e1ltat\u00e1sok\",\"V\u00e1llalati szolg\u00e1ltat\u00e1smenedzsment\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.topdesk.mom\/hu\/blog\/esm-gyakorlati-betekinto-2\/\",\"url\":\"https:\/\/www.topdesk.mom\/hu\/blog\/esm-gyakorlati-betekinto-2\/\",\"name\":\"ESM gyakorlati betekint\u0151 \u2013 2. r\u00e9sz | TOPdesk Blog\",\"isPartOf\":{\"@id\":\"https:\/\/www.topdesk.mom\/hu\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.topdesk.mom\/hu\/blog\/esm-gyakorlati-betekinto-2\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.topdesk.mom\/hu\/blog\/esm-gyakorlati-betekinto-2\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.topdesk.mom\/hu\/wp-content\/media\/sites\/51\/Incident-logging-892516-edited-350407-edited-1.png\",\"datePublished\":\"2021-03-17T08:02:29+00:00\",\"dateModified\":\"2024-12-05T09:37:17+00:00\",\"description\":\"Ismerd meg, hogyan alkalmazta az ESM rendszert a Magyar Fejleszt\u00e9si Bank! N\u00e9zd meg a k\u00e9t r\u00e9szes vide\u00f3sorozatunkat most!\",\"breadcrumb\":{\"@id\":\"https:\/\/www.topdesk.mom\/hu\/blog\/esm-gyakorlati-betekinto-2\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.topdesk.mom\/hu\/blog\/esm-gyakorlati-betekinto-2\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.topdesk.mom\/hu\/blog\/esm-gyakorlati-betekinto-2\/#primaryimage\",\"url\":\"https:\/\/www.topdesk.mom\/hu\/wp-content\/media\/sites\/51\/Incident-logging-892516-edited-350407-edited-1.png\",\"contentUrl\":\"https:\/\/www.topdesk.mom\/hu\/wp-content\/media\/sites\/51\/Incident-logging-892516-edited-350407-edited-1.png\",\"width\":1600,\"height\":750},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.topdesk.mom\/hu\/blog\/esm-gyakorlati-betekinto-2\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.topdesk.mom\/hu\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"ESM gyakorlati betekint\u0151 \u2013 2. r\u00e9sz\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.topdesk.mom\/hu\/#website\",\"url\":\"https:\/\/www.topdesk.mom\/hu\/\",\"name\":\"TOPdesk\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.topdesk.mom\/hu\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.topdesk.mom\/hu\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.topdesk.mom\/hu\/#organization\",\"name\":\"TOPdesk\",\"url\":\"https:\/\/www.topdesk.mom\/hu\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.topdesk.mom\/hu\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.topdesk.mom\/hu\/wp-content\/media\/sites\/51\/TOPdesk_RGB_Logo.svg\",\"contentUrl\":\"https:\/\/www.topdesk.mom\/hu\/wp-content\/media\/sites\/51\/TOPdesk_RGB_Logo.svg\",\"width\":1,\"height\":1,\"caption\":\"TOPdesk\"},\"image\":{\"@id\":\"https:\/\/www.topdesk.mom\/hu\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/TOPdesk\/\",\"https:\/\/x.com\/topdesk\",\"https:\/\/www.instagram.com\/topdeskuk\/\",\"https:\/\/www.linkedin.com\/company\/topdesk\/\",\"https:\/\/www.youtube.com\/user\/topdesk\",\"https:\/\/en.wikipedia.org\/wiki\/TOPdesk\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.topdesk.mom\/hu\/#\/schema\/person\/d5c66687e696681558408f7365411160\",\"name\":\"Camille\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.topdesk.mom\/hu\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/536b583efa467323a58b4378dcc4db34502b8a97a3ce830f171429d920e09488?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/536b583efa467323a58b4378dcc4db34502b8a97a3ce830f171429d920e09488?s=96&d=mm&r=g\",\"caption\":\"Camille\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"ESM gyakorlati betekint\u0151 \u2013 2. r\u00e9sz | TOPdesk Blog","description":"Ismerd meg, hogyan alkalmazta az ESM rendszert a Magyar Fejleszt\u00e9si Bank! N\u00e9zd meg a k\u00e9t r\u00e9szes vide\u00f3sorozatunkat most!","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.topdesk.mom\/hu\/blog\/esm-gyakorlati-betekinto-2\/","og_locale":"en_US","og_type":"article","og_title":"ESM gyakorlati betekint\u0151 \u2013 2. r\u00e9sz","og_description":"Ismerd meg, hogyan alkalmazta az ESM rendszert a Magyar Fejleszt\u00e9si Bank! N\u00e9zd meg a k\u00e9t r\u00e9szes vide\u00f3sorozatunkat most!","og_url":"https:\/\/www.topdesk.mom\/hu\/blog\/esm-gyakorlati-betekinto-2\/","og_site_name":"T3 TOPdesk - HU","article_publisher":"https:\/\/www.facebook.com\/TOPdesk\/","article_published_time":"2021-03-17T08:02:29+00:00","article_modified_time":"2024-12-05T09:37:17+00:00","og_image":[{"width":1600,"height":750,"url":"https:\/\/www.topdesk.mom\/hu\/wp-content\/media\/sites\/51\/Incident-logging-892516-edited-350407-edited-1.png","type":"image\/png"}],"author":"Camille","twitter_card":"summary_large_image","twitter_creator":"@topdesk","twitter_site":"@topdesk","twitter_misc":{"Written by":"Camille","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.topdesk.mom\/hu\/blog\/esm-gyakorlati-betekinto-2\/#article","isPartOf":{"@id":"https:\/\/www.topdesk.mom\/hu\/blog\/esm-gyakorlati-betekinto-2\/"},"author":{"name":"Camille","@id":"https:\/\/www.topdesk.mom\/hu\/#\/schema\/person\/d5c66687e696681558408f7365411160"},"headline":"ESM gyakorlati betekint\u0151 \u2013 2. r\u00e9sz","datePublished":"2021-03-17T08:02:29+00:00","dateModified":"2024-12-05T09:37:17+00:00","mainEntityOfPage":{"@id":"https:\/\/www.topdesk.mom\/hu\/blog\/esm-gyakorlati-betekinto-2\/"},"wordCount":168,"publisher":{"@id":"https:\/\/www.topdesk.mom\/hu\/#organization"},"image":{"@id":"https:\/\/www.topdesk.mom\/hu\/blog\/esm-gyakorlati-betekinto-2\/#primaryimage"},"thumbnailUrl":"https:\/\/www.topdesk.mom\/hu\/wp-content\/media\/sites\/51\/Incident-logging-892516-edited-350407-edited-1.png","articleSection":["Megosztott szolg\u00e1ltat\u00e1sok","V\u00e1llalati szolg\u00e1ltat\u00e1smenedzsment"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.topdesk.mom\/hu\/blog\/esm-gyakorlati-betekinto-2\/","url":"https:\/\/www.topdesk.mom\/hu\/blog\/esm-gyakorlati-betekinto-2\/","name":"ESM gyakorlati betekint\u0151 \u2013 2. r\u00e9sz | TOPdesk Blog","isPartOf":{"@id":"https:\/\/www.topdesk.mom\/hu\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.topdesk.mom\/hu\/blog\/esm-gyakorlati-betekinto-2\/#primaryimage"},"image":{"@id":"https:\/\/www.topdesk.mom\/hu\/blog\/esm-gyakorlati-betekinto-2\/#primaryimage"},"thumbnailUrl":"https:\/\/www.topdesk.mom\/hu\/wp-content\/media\/sites\/51\/Incident-logging-892516-edited-350407-edited-1.png","datePublished":"2021-03-17T08:02:29+00:00","dateModified":"2024-12-05T09:37:17+00:00","description":"Ismerd meg, hogyan alkalmazta az ESM rendszert a Magyar Fejleszt\u00e9si Bank! N\u00e9zd meg a k\u00e9t r\u00e9szes vide\u00f3sorozatunkat most!","breadcrumb":{"@id":"https:\/\/www.topdesk.mom\/hu\/blog\/esm-gyakorlati-betekinto-2\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.topdesk.mom\/hu\/blog\/esm-gyakorlati-betekinto-2\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.topdesk.mom\/hu\/blog\/esm-gyakorlati-betekinto-2\/#primaryimage","url":"https:\/\/www.topdesk.mom\/hu\/wp-content\/media\/sites\/51\/Incident-logging-892516-edited-350407-edited-1.png","contentUrl":"https:\/\/www.topdesk.mom\/hu\/wp-content\/media\/sites\/51\/Incident-logging-892516-edited-350407-edited-1.png","width":1600,"height":750},{"@type":"BreadcrumbList","@id":"https:\/\/www.topdesk.mom\/hu\/blog\/esm-gyakorlati-betekinto-2\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.topdesk.mom\/hu\/"},{"@type":"ListItem","position":2,"name":"ESM gyakorlati betekint\u0151 \u2013 2. r\u00e9sz"}]},{"@type":"WebSite","@id":"https:\/\/www.topdesk.mom\/hu\/#website","url":"https:\/\/www.topdesk.mom\/hu\/","name":"TOPdesk","description":"","publisher":{"@id":"https:\/\/www.topdesk.mom\/hu\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.topdesk.mom\/hu\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.topdesk.mom\/hu\/#organization","name":"TOPdesk","url":"https:\/\/www.topdesk.mom\/hu\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.topdesk.mom\/hu\/#\/schema\/logo\/image\/","url":"https:\/\/www.topdesk.mom\/hu\/wp-content\/media\/sites\/51\/TOPdesk_RGB_Logo.svg","contentUrl":"https:\/\/www.topdesk.mom\/hu\/wp-content\/media\/sites\/51\/TOPdesk_RGB_Logo.svg","width":1,"height":1,"caption":"TOPdesk"},"image":{"@id":"https:\/\/www.topdesk.mom\/hu\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/TOPdesk\/","https:\/\/x.com\/topdesk","https:\/\/www.instagram.com\/topdeskuk\/","https:\/\/www.linkedin.com\/company\/topdesk\/","https:\/\/www.youtube.com\/user\/topdesk","https:\/\/en.wikipedia.org\/wiki\/TOPdesk"]},{"@type":"Person","@id":"https:\/\/www.topdesk.mom\/hu\/#\/schema\/person\/d5c66687e696681558408f7365411160","name":"Camille","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.topdesk.mom\/hu\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/536b583efa467323a58b4378dcc4db34502b8a97a3ce830f171429d920e09488?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/536b583efa467323a58b4378dcc4db34502b8a97a3ce830f171429d920e09488?s=96&d=mm&r=g","caption":"Camille"}}]}},"_links":{"self":[{"href":"https:\/\/www.topdesk.mom\/hu\/wp-json\/wp\/v2\/posts\/16936","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.topdesk.mom\/hu\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.topdesk.mom\/hu\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.topdesk.mom\/hu\/wp-json\/wp\/v2\/users\/379"}],"replies":[{"embeddable":true,"href":"https:\/\/www.topdesk.mom\/hu\/wp-json\/wp\/v2\/comments?post=16936"}],"version-history":[{"count":9,"href":"https:\/\/www.topdesk.mom\/hu\/wp-json\/wp\/v2\/posts\/16936\/revisions"}],"predecessor-version":[{"id":27177,"href":"https:\/\/www.topdesk.mom\/hu\/wp-json\/wp\/v2\/posts\/16936\/revisions\/27177"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.topdesk.mom\/hu\/wp-json\/wp\/v2\/media\/16939"}],"wp:attachment":[{"href":"https:\/\/www.topdesk.mom\/hu\/wp-json\/wp\/v2\/media?parent=16936"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}