{"id":16756,"date":"2021-08-18T07:14:00","date_gmt":"2021-08-18T05:14:00","guid":{"rendered":"https:\/\/www.topdesk.mom\/hu\/?p=16756"},"modified":"2024-09-13T12:50:50","modified_gmt":"2024-09-13T10:50:50","slug":"maturity-model","status":"publish","type":"post","link":"https:\/\/www.topdesk.mom\/hu\/blog\/maturity-model\/","title":{"rendered":"Maturity model: hol tart az \u00f6n v\u00e1llalata?"},"content":{"rendered":"

Tudod, milyen \u00e9retts\u00e9gi szinten van a service desked? A maturity model seg\u00edt hat\u00e9konyan elemezni az oszt\u00e1lyod teljes\u00edtm\u00e9ny\u00e9t, \u00e9s megmutatja, hol lehetne m\u00e9g jav\u00edtani. Ebben a blogposztban elmagyar\u00e1zom, mi az a maturity model, hogyan m\u0171k\u00f6dnek a szintjei \u00e9s dimenzi\u00f3i. Olvass tov\u00e1bb, hogy megtudd, hol tart most a csapatod!<\/p>\n

Mi az a maturity model?<\/h3>\n

A maturity model k\u00e9t tengelyen alapul: az egyik a szolg\u00e1ltat\u00e1si r\u00e9szlegek \u00fczleti tev\u00e9kenys\u00e9g\u00e9re (bels\u0151 vagy k\u00fcls\u0151) f\u00f3kusz\u00e1l, a m\u00e1sik pedig a k\u00f6lts\u00e9g- vagy \u00e9rt\u00e9korient\u00e1lt gondolkod\u00e1sm\u00f3dra.<\/p>\n

Ha egy r\u00e9szleg a bels\u0151 \u00fczletre \u00f6sszpontos\u00edt, az azt jelenti, hogy saj\u00e1t folyamatai optimaliz\u00e1l\u00e1s\u00e1n dolgozik, f\u0151k\u00e9nt technol\u00f3giai \u00faj\u00edt\u00e1sokkal. Ha pedig k\u00fcls\u0151 f\u00f3kusz\u00fa, akkor az \u00fcgyf\u00e9l \u00e9s a v\u00e1llalat eg\u00e9sz\u00e9nek \u00e9rdekeit helyezi el\u0151t\u00e9rbe.<\/p>\n

A m\u00e1sodik tengely az oszt\u00e1lyok gondolkod\u00e1sm\u00f3dj\u00e1t mutatja. A strat\u00e9gi\u00e1k \u00e1tgondol\u00e1sa \u00e9s \u00faj technol\u00f3gi\u00e1k bevezet\u00e9se seg\u00edthet a jobb eredm\u00e9nyek el\u00e9r\u00e9s\u00e9ben \u00e9s az \u00fczleti \u00e9rt\u00e9k n\u00f6vel\u00e9s\u00e9ben, ezzel emelve a szervezet folyamatainak \u00e9retts\u00e9gi szintj\u00e9t.<\/p>\n

A maturity model seg\u00edt meghat\u00e1rozni, milyen szinten \u00e1ll most a csapatod, \u00e9s mit kell tenned a k\u00f6vetkez\u0151 szint el\u00e9r\u00e9s\u00e9hez.<\/p>\n

Melyek a maturity model szintjei?<\/h3>\n

A modell 5 szintb\u0151l \u00e1ll. N\u00e9zd meg, melyiknek felel meg a te service desked:<\/p>\n

    \n
  1. KAOTIKUS<\/strong><\/li>\n<\/ol>\n

    Ebben az esetben a v\u00e1llalat k\u00fcl\u00f6nb\u00f6z\u0151 oszt\u00e1lyai nincsenek integr\u00e1lva, \u00e9s nem tudj\u00e1k, hogyan m\u0171k\u00f6dnek az egyes r\u00e9szlegek. Az oszt\u00e1lyok elszigetelten, gyakran szervezetlen\u00fcl m\u0171k\u00f6dnek, \u00e9s k\u00fcl\u00f6nb\u00f6z\u0151 eszk\u00f6z\u00f6ket haszn\u00e1lnak. Az \u00fcgyf\u00e9lszolg\u00e1ltat\u00e1s optimaliz\u00e1l\u00e1sa nem priorit\u00e1s.<\/p>\n

      \n
    1. REAKT\u00cdV<\/strong><\/li>\n<\/ol>\n

      A r\u00e9szlegek bizonyos fok\u00fa kontrollt gyakorolnak az \u00fcgyf\u00e9lnek ny\u00fajtott szolg\u00e1ltat\u00e1sok felett. Minden folyamat\u00e9rt vannak felel\u0151s szem\u00e9lyek, \u00e9s lassan kialakulnak az \u00fcgyf\u00e9lk\u00f6zpont\u00fa strat\u00e9gi\u00e1k. Azonban m\u00e9g mindig kev\u00e9s a kommunik\u00e1ci\u00f3 az oszt\u00e1lyok k\u00f6z\u00f6tt.<\/p>\n

        \n
      1. PROAKT\u00cdV<\/strong><\/li>\n<\/ol>\n

        A r\u00e9szlegek m\u00e1r egy \u00e1tfog\u00f3 v\u00e1llalati strat\u00e9gia ment\u00e9n m\u0171k\u00f6dnek. A k\u00f6lts\u00e9ggazd\u00e1lkod\u00e1s helyett az \u00fcgyf\u00e9lk\u00f6zpont\u00fas\u00e1g ker\u00fcl el\u0151t\u00e9rbe. Az eszk\u00f6z\u00f6k integr\u00e1lj\u00e1k a r\u00e9szlegeket \u00e9s optimaliz\u00e1lj\u00e1k az \u00fcgyf\u00e9l\u00e9lm\u00e9nyt. Az \u00fcgyf\u00e9lvisszajelz\u00e9sek alapj\u00e1n jav\u00edtanak a szolg\u00e1ltat\u00e1sokon.<\/p>\n

          \n
        1. SZOLG\u00c1LTAT\u00c1SI SZINT<\/strong><\/li>\n<\/ol>\n

          A csapatok agilis m\u00f3dszerekkel dolgoznak, \u00e9s seg\u00edtik a t\u00f6bbi \u00e1gazatot a jobb szolg\u00e1ltat\u00e1sok ny\u00fajt\u00e1s\u00e1ban \u00e9s \u00e9rt\u00e9kteremt\u00e9sben. Az \u00fcgyf\u00e9l-el\u00e9gedetts\u00e9g k\u00f6zponti szerepet kap.<\/p>\n

            \n
          1. \u00c9RT\u00c9KN\u00d6VEL\u00c9S<\/strong><\/li>\n<\/ol>\n

            Az \u00fcgyf\u00e9lszolg\u00e1lat folyamatosan fejl\u0151dik, nagyszer\u0171 \u00e9lm\u00e9nyt ny\u00fajt az \u00fcgyfeleknek, \u00e9s a k\u00fcl\u00f6nb\u00f6z\u0151 r\u00e9szlegek k\u00f6z\u00f6tti egy\u00fcttm\u0171k\u00f6d\u00e9s is er\u0151s. Az alkalmazottak \u00f6n\u00e1ll\u00f3an cselekednek \u00e9s innov\u00e1lnak.<\/p>\n

            A maturity model dimenzi\u00f3i<\/h3>\n

            Ismerd meg a maturity model 5 dimenzi\u00f3j\u00e1t, amelyek seg\u00edtenek meghat\u00e1rozni a service desked szintj\u00e9t:<\/p>\n

              \n
            1. Tanul\u00e1s \u00e9s n\u00f6veked\u00e9s<\/strong>: Mennyire proakt\u00edvak a csapatod tagjai? K\u00e9pesek-e tanulni a kor\u00e1bbi tapasztalatokb\u00f3l?<\/li>\n
            2. Bels\u0151 folyamatok<\/strong>: Mennyire j\u00f3l optimaliz\u00e1ltak a folyamatok? Hogyan kezelik a visszajelz\u00e9seket?<\/li>\n
            3. P\u00e9nz\u00fcgy<\/strong>: Hogyan j\u00e1rul hozz\u00e1 a r\u00e9szleg a v\u00e1llalkoz\u00e1s nyeres\u00e9gess\u00e9g\u00e9hez?<\/li>\n
            4. \u00dcgyfelek<\/strong>: Mennyire hat\u00e9kony a kommunik\u00e1ci\u00f3 az \u00fcgyfelekkel? Milyen csatorn\u00e1kat haszn\u00e1ltok?<\/li>\n
            5. K\u00fcls\u0151 folyamatok<\/strong>: Mennyire szoros az egy\u00fcttm\u0171k\u00f6d\u00e9s a besz\u00e1ll\u00edt\u00f3kkal?<\/li>\n<\/ol>\n

              \u00c9rdekelnek hasonl\u00f3 tartalmak?<\/h3>\n

              Iratkozz fel a havi blog h\u00edrlevel\u00fcnkre, hogy els\u0151k\u00e9nt \u00e9rtes\u00fclj legfrissebb tartalmainkr\u00f3l!<\/p>\n","protected":false},"excerpt":{"rendered":"

              Tudod, milyen \u00e9retts\u00e9gi szinten van a service desked? A maturity model seg\u00edt hat\u00e9konyan elemezni az oszt\u00e1lyod teljes\u00edtm\u00e9ny\u00e9t, \u00e9s megmutatja, hol lehetne m\u00e9g jav\u00edtani. Ebben a blogposztban elmagyar\u00e1zom, mi az a maturity model, hogyan m\u0171k\u00f6dnek a szintjei \u00e9s dimenzi\u00f3i. Olvass tov\u00e1bb, hogy megtudd, hol tart most a csapatod! Mi az a maturity model? A maturity model<\/p>\n","protected":false},"author":379,"featured_media":16759,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-16756","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":"","toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"\nMaturity model: hol tart az \u00f6n v\u00e1llalata? | TOPdesk Blog<\/title>\n<meta name=\"description\" content=\"Ismerd meg a service desk \u00e9retts\u00e9gi modellj\u00e9t, hogy fejleszthesd a csapatod teljes\u00edtm\u00e9ny\u00e9t \u00e9s jav\u00edtsd az \u00fcgyf\u00e9l\u00e9lm\u00e9nyt.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.topdesk.mom\/hu\/blog\/maturity-model\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Maturity model: hol tart az \u00f6n v\u00e1llalata?\" \/>\n<meta property=\"og:description\" content=\"Ismerd meg a service desk \u00e9retts\u00e9gi modellj\u00e9t, hogy fejleszthesd a csapatod teljes\u00edtm\u00e9ny\u00e9t \u00e9s jav\u00edtsd az \u00fcgyf\u00e9l\u00e9lm\u00e9nyt.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.topdesk.mom\/hu\/blog\/maturity-model\/\" \/>\n<meta property=\"og:site_name\" content=\"T3 TOPdesk - HU\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/TOPdesk\/\" \/>\n<meta property=\"article:published_time\" content=\"2021-08-18T05:14:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-09-13T10:50:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.topdesk.mom\/hu\/wp-content\/media\/sites\/51\/Sort-of-reporting.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"764\" \/>\n\t<meta property=\"og:image:height\" content=\"360\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Camille\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@topdesk\" \/>\n<meta name=\"twitter:site\" content=\"@topdesk\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Camille\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.topdesk.mom\/hu\/blog\/maturity-model\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.topdesk.mom\/hu\/blog\/maturity-model\/\"},\"author\":{\"name\":\"Camille\",\"@id\":\"https:\/\/www.topdesk.mom\/hu\/#\/schema\/person\/d5c66687e696681558408f7365411160\"},\"headline\":\"Maturity model: hol tart az \u00f6n v\u00e1llalata?\",\"datePublished\":\"2021-08-18T05:14:00+00:00\",\"dateModified\":\"2024-09-13T10:50:50+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.topdesk.mom\/hu\/blog\/maturity-model\/\"},\"wordCount\":652,\"publisher\":{\"@id\":\"https:\/\/www.topdesk.mom\/hu\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.topdesk.mom\/hu\/blog\/maturity-model\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.topdesk.mom\/hu\/wp-content\/media\/sites\/51\/Sort-of-reporting.jpg\",\"articleSection\":[\"ITSM\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.topdesk.mom\/hu\/blog\/maturity-model\/\",\"url\":\"https:\/\/www.topdesk.mom\/hu\/blog\/maturity-model\/\",\"name\":\"Maturity model: hol tart az \u00f6n v\u00e1llalata? | TOPdesk Blog\",\"isPartOf\":{\"@id\":\"https:\/\/www.topdesk.mom\/hu\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.topdesk.mom\/hu\/blog\/maturity-model\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.topdesk.mom\/hu\/blog\/maturity-model\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.topdesk.mom\/hu\/wp-content\/media\/sites\/51\/Sort-of-reporting.jpg\",\"datePublished\":\"2021-08-18T05:14:00+00:00\",\"dateModified\":\"2024-09-13T10:50:50+00:00\",\"description\":\"Ismerd meg a service desk \u00e9retts\u00e9gi modellj\u00e9t, hogy fejleszthesd a csapatod teljes\u00edtm\u00e9ny\u00e9t \u00e9s jav\u00edtsd az \u00fcgyf\u00e9l\u00e9lm\u00e9nyt.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.topdesk.mom\/hu\/blog\/maturity-model\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.topdesk.mom\/hu\/blog\/maturity-model\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.topdesk.mom\/hu\/blog\/maturity-model\/#primaryimage\",\"url\":\"https:\/\/www.topdesk.mom\/hu\/wp-content\/media\/sites\/51\/Sort-of-reporting.jpg\",\"contentUrl\":\"https:\/\/www.topdesk.mom\/hu\/wp-content\/media\/sites\/51\/Sort-of-reporting.jpg\",\"width\":764,\"height\":360},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.topdesk.mom\/hu\/blog\/maturity-model\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.topdesk.mom\/hu\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Maturity model: hol tart az \u00f6n v\u00e1llalata?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.topdesk.mom\/hu\/#website\",\"url\":\"https:\/\/www.topdesk.mom\/hu\/\",\"name\":\"TOPdesk\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.topdesk.mom\/hu\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.topdesk.mom\/hu\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.topdesk.mom\/hu\/#organization\",\"name\":\"TOPdesk\",\"url\":\"https:\/\/www.topdesk.mom\/hu\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.topdesk.mom\/hu\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.topdesk.mom\/hu\/wp-content\/media\/sites\/51\/TOPdesk_RGB_Logo.svg\",\"contentUrl\":\"https:\/\/www.topdesk.mom\/hu\/wp-content\/media\/sites\/51\/TOPdesk_RGB_Logo.svg\",\"width\":1,\"height\":1,\"caption\":\"TOPdesk\"},\"image\":{\"@id\":\"https:\/\/www.topdesk.mom\/hu\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/TOPdesk\/\",\"https:\/\/x.com\/topdesk\",\"https:\/\/www.instagram.com\/topdeskuk\/\",\"https:\/\/www.linkedin.com\/company\/topdesk\/\",\"https:\/\/www.youtube.com\/user\/topdesk\",\"https:\/\/en.wikipedia.org\/wiki\/TOPdesk\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.topdesk.mom\/hu\/#\/schema\/person\/d5c66687e696681558408f7365411160\",\"name\":\"Camille\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.topdesk.mom\/hu\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/536b583efa467323a58b4378dcc4db34502b8a97a3ce830f171429d920e09488?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/536b583efa467323a58b4378dcc4db34502b8a97a3ce830f171429d920e09488?s=96&d=mm&r=g\",\"caption\":\"Camille\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Maturity model: hol tart az \u00f6n v\u00e1llalata? | TOPdesk Blog","description":"Ismerd meg a service desk \u00e9retts\u00e9gi modellj\u00e9t, hogy fejleszthesd a csapatod teljes\u00edtm\u00e9ny\u00e9t \u00e9s jav\u00edtsd az \u00fcgyf\u00e9l\u00e9lm\u00e9nyt.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.topdesk.mom\/hu\/blog\/maturity-model\/","og_locale":"en_US","og_type":"article","og_title":"Maturity model: hol tart az \u00f6n v\u00e1llalata?","og_description":"Ismerd meg a service desk \u00e9retts\u00e9gi modellj\u00e9t, hogy fejleszthesd a csapatod teljes\u00edtm\u00e9ny\u00e9t \u00e9s jav\u00edtsd az \u00fcgyf\u00e9l\u00e9lm\u00e9nyt.","og_url":"https:\/\/www.topdesk.mom\/hu\/blog\/maturity-model\/","og_site_name":"T3 TOPdesk - HU","article_publisher":"https:\/\/www.facebook.com\/TOPdesk\/","article_published_time":"2021-08-18T05:14:00+00:00","article_modified_time":"2024-09-13T10:50:50+00:00","og_image":[{"width":764,"height":360,"url":"https:\/\/www.topdesk.mom\/hu\/wp-content\/media\/sites\/51\/Sort-of-reporting.jpg","type":"image\/jpeg"}],"author":"Camille","twitter_card":"summary_large_image","twitter_creator":"@topdesk","twitter_site":"@topdesk","twitter_misc":{"Written by":"Camille","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.topdesk.mom\/hu\/blog\/maturity-model\/#article","isPartOf":{"@id":"https:\/\/www.topdesk.mom\/hu\/blog\/maturity-model\/"},"author":{"name":"Camille","@id":"https:\/\/www.topdesk.mom\/hu\/#\/schema\/person\/d5c66687e696681558408f7365411160"},"headline":"Maturity model: hol tart az \u00f6n v\u00e1llalata?","datePublished":"2021-08-18T05:14:00+00:00","dateModified":"2024-09-13T10:50:50+00:00","mainEntityOfPage":{"@id":"https:\/\/www.topdesk.mom\/hu\/blog\/maturity-model\/"},"wordCount":652,"publisher":{"@id":"https:\/\/www.topdesk.mom\/hu\/#organization"},"image":{"@id":"https:\/\/www.topdesk.mom\/hu\/blog\/maturity-model\/#primaryimage"},"thumbnailUrl":"https:\/\/www.topdesk.mom\/hu\/wp-content\/media\/sites\/51\/Sort-of-reporting.jpg","articleSection":["ITSM"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.topdesk.mom\/hu\/blog\/maturity-model\/","url":"https:\/\/www.topdesk.mom\/hu\/blog\/maturity-model\/","name":"Maturity model: hol tart az \u00f6n v\u00e1llalata? | TOPdesk Blog","isPartOf":{"@id":"https:\/\/www.topdesk.mom\/hu\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.topdesk.mom\/hu\/blog\/maturity-model\/#primaryimage"},"image":{"@id":"https:\/\/www.topdesk.mom\/hu\/blog\/maturity-model\/#primaryimage"},"thumbnailUrl":"https:\/\/www.topdesk.mom\/hu\/wp-content\/media\/sites\/51\/Sort-of-reporting.jpg","datePublished":"2021-08-18T05:14:00+00:00","dateModified":"2024-09-13T10:50:50+00:00","description":"Ismerd meg a service desk \u00e9retts\u00e9gi modellj\u00e9t, hogy fejleszthesd a csapatod teljes\u00edtm\u00e9ny\u00e9t \u00e9s jav\u00edtsd az \u00fcgyf\u00e9l\u00e9lm\u00e9nyt.","breadcrumb":{"@id":"https:\/\/www.topdesk.mom\/hu\/blog\/maturity-model\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.topdesk.mom\/hu\/blog\/maturity-model\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.topdesk.mom\/hu\/blog\/maturity-model\/#primaryimage","url":"https:\/\/www.topdesk.mom\/hu\/wp-content\/media\/sites\/51\/Sort-of-reporting.jpg","contentUrl":"https:\/\/www.topdesk.mom\/hu\/wp-content\/media\/sites\/51\/Sort-of-reporting.jpg","width":764,"height":360},{"@type":"BreadcrumbList","@id":"https:\/\/www.topdesk.mom\/hu\/blog\/maturity-model\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.topdesk.mom\/hu\/"},{"@type":"ListItem","position":2,"name":"Maturity model: hol tart az \u00f6n v\u00e1llalata?"}]},{"@type":"WebSite","@id":"https:\/\/www.topdesk.mom\/hu\/#website","url":"https:\/\/www.topdesk.mom\/hu\/","name":"TOPdesk","description":"","publisher":{"@id":"https:\/\/www.topdesk.mom\/hu\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.topdesk.mom\/hu\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.topdesk.mom\/hu\/#organization","name":"TOPdesk","url":"https:\/\/www.topdesk.mom\/hu\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.topdesk.mom\/hu\/#\/schema\/logo\/image\/","url":"https:\/\/www.topdesk.mom\/hu\/wp-content\/media\/sites\/51\/TOPdesk_RGB_Logo.svg","contentUrl":"https:\/\/www.topdesk.mom\/hu\/wp-content\/media\/sites\/51\/TOPdesk_RGB_Logo.svg","width":1,"height":1,"caption":"TOPdesk"},"image":{"@id":"https:\/\/www.topdesk.mom\/hu\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/TOPdesk\/","https:\/\/x.com\/topdesk","https:\/\/www.instagram.com\/topdeskuk\/","https:\/\/www.linkedin.com\/company\/topdesk\/","https:\/\/www.youtube.com\/user\/topdesk","https:\/\/en.wikipedia.org\/wiki\/TOPdesk"]},{"@type":"Person","@id":"https:\/\/www.topdesk.mom\/hu\/#\/schema\/person\/d5c66687e696681558408f7365411160","name":"Camille","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.topdesk.mom\/hu\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/536b583efa467323a58b4378dcc4db34502b8a97a3ce830f171429d920e09488?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/536b583efa467323a58b4378dcc4db34502b8a97a3ce830f171429d920e09488?s=96&d=mm&r=g","caption":"Camille"}}]}},"_links":{"self":[{"href":"https:\/\/www.topdesk.mom\/hu\/wp-json\/wp\/v2\/posts\/16756","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.topdesk.mom\/hu\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.topdesk.mom\/hu\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.topdesk.mom\/hu\/wp-json\/wp\/v2\/users\/379"}],"replies":[{"embeddable":true,"href":"https:\/\/www.topdesk.mom\/hu\/wp-json\/wp\/v2\/comments?post=16756"}],"version-history":[{"count":4,"href":"https:\/\/www.topdesk.mom\/hu\/wp-json\/wp\/v2\/posts\/16756\/revisions"}],"predecessor-version":[{"id":24774,"href":"https:\/\/www.topdesk.mom\/hu\/wp-json\/wp\/v2\/posts\/16756\/revisions\/24774"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.topdesk.mom\/hu\/wp-json\/wp\/v2\/media\/16759"}],"wp:attachment":[{"href":"https:\/\/www.topdesk.mom\/hu\/wp-json\/wp\/v2\/media?parent=16756"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}