{"id":16684,"date":"2021-10-13T06:16:59","date_gmt":"2021-10-13T04:16:59","guid":{"rendered":"https:\/\/www.topdesk.mom\/hu\/?p=16684"},"modified":"2024-09-13T12:57:40","modified_gmt":"2024-09-13T10:57:40","slug":"topdesk-tervek","status":"publish","type":"post","link":"https:\/\/www.topdesk.mom\/hu\/blog\/topdesk-tervek\/","title":{"rendered":"Product Vision: A TOPdesk j\u00f6v\u0151beli tervei"},"content":{"rendered":"<p>TOPdesk term\u00e9keinket az\u00e9rt hoztuk l\u00e9tre, hogy seg\u00edts\u00fcnk neked mindig kiv\u00e1l\u00f3 szolg\u00e1ltat\u00e1st ny\u00fajtani.<\/p>\n<p>B\u00fcszk\u00e9k vagyunk az eddigi eredm\u00e9nyeinkre, de mindig keress\u00fck a m\u00f3dj\u00e1t, hogyan fejleszthetj\u00fck tov\u00e1bb a platformunkat. Az elm\u00falt \u00e9vben sz\u00e1mos kulcsfontoss\u00e1g\u00fa fejleszt\u00e9st hajtottunk v\u00e9gre az \u00fcgyfeleinkt\u0151l kapott \u00e9rt\u00e9kes visszajelz\u00e9sek alapj\u00e1n.<\/p>\n<p>Szenved\u00e9lyesen hisz\u00fcnk az egyenrang\u00fa egy\u00fcttm\u0171k\u00f6d\u00e9s erej\u00e9ben. Ezek a visszajelz\u00e9sek nemcsak hasznosak a TOPdesk fejleszt\u00e9s\u00e9hez, hanem elengedhetetlenek is.<\/p>\n<p>Ebben a cikkben r\u00f6viden \u00f6sszefoglaljuk \u00e1tfog\u00f3 term\u00e9kv\u00edzi\u00f3nkat \u00e9s strat\u00e9gi\u00e1nkat, a tavalyi \u00e9vben v\u00e9grehajtott v\u00e1ltoztat\u00e1sokat, \u00e9s hogy mit tervez\u00fcnk a k\u00f6vetkez\u0151 \u00e9vre.<\/p>\n<p>D\u0151lj h\u00e1tra, \u00e9s n\u00e9zd meg a j\u00f6v\u0151beli terveinket.<\/p>\n<h3>A TOPdesk term\u00e9kv\u00edzi\u00f3<\/h3>\n<p>Gyors eml\u00e9keztet\u0151\u00fcl, 5 f\u0151 alapelv hat\u00e1rozza meg platformunkat:<\/p>\n<ul>\n<li><strong>Er\u0151s alapok:<\/strong> Minden tud\u00e1st, eszk\u00f6zt, embert, k\u00e9r\u00e9st \u00e9s feladatot egy k\u00f6zponti, k\u00f6nnyen haszn\u00e1lhat\u00f3 platformon kell kezelni.<\/li>\n<li><strong>\u00dcgyf\u00e9lk\u00f6zpont\u00fas\u00e1g:<\/strong> Az a c\u00e9lunk, hogy olyan eszk\u00f6z\u00f6kkel l\u00e1ssunk el, amelyekkel az \u00fcgyfeleidet \u00e1ll\u00edthatod a szolg\u00e1ltat\u00e1sny\u00fajt\u00e1s k\u00f6z\u00e9ppontj\u00e1ba.<\/li>\n<li><strong>Egy\u00fcttm\u0171k\u00f6d\u00e9s:<\/strong> A kiv\u00e1l\u00f3 szolg\u00e1ltat\u00e1sny\u00fajt\u00e1s kulcsa az egy\u00fcttm\u0171k\u00f6d\u00e9s. T\u00e1mogatjuk a multidiszciplin\u00e1ris csapatokat, hogy k\u00f6zelebb ker\u00fcljenek egym\u00e1shoz, \u00e9s z\u00f6kken\u0151mentes szolg\u00e1ltat\u00e1sokat ny\u00fajtsanak.<\/li>\n<li><strong>\u00d6n\u00e1ll\u00f3s\u00e1g:<\/strong> A TOPdesk intuit\u00edv, \u00edgy azonnal elkezdheted haszn\u00e1lni an\u00e9lk\u00fcl, hogy hossz\u00fa k\u00e9pz\u00e9seken kellene r\u00e9szt venned.<\/li>\n<li><strong>\u00d6kosziszt\u00e9ma:<\/strong> A TOPdesk egy testreszabhat\u00f3, rugalmas platform, amely lehet\u0151s\u00e9get ad, hogy a szervezet ig\u00e9nyeihez igaz\u00edtsd a k\u00edn\u00e1latodat.<\/li>\n<\/ul>\n<h3>&#8220;Foundations-first&#8221; megk\u00f6zel\u00edt\u00e9s\u00fcnk<\/h3>\n<p>A &#8220;Foundations-first&#8221; megk\u00f6zel\u00edt\u00e9st k\u00f6vetj\u00fck, ami azt jelenti, hogy platformunk alapjait helyezz\u00fck el\u0151t\u00e9rbe \u2013 azokat az elemeket, amelyek seg\u00edtenek szervezeted munkafolyamatainak \u00f6sszehangol\u00e1s\u00e1ban. Ide tartoznak az eszk\u00f6z\u00f6k, a tud\u00e1s \u00e9s a m\u0171szerfal, valamint a h\u00e1tt\u00e9rben m\u0171k\u00f6d\u0151 elemek, mint az automatiz\u00e1l\u00e1s, az adatv\u00e9delem \u00e9s a k\u00f6nny\u0171 haszn\u00e1lat.<\/p>\n<p>Ha az alapok nem m\u0171k\u00f6dnek megfelel\u0151en, az negat\u00edvan hat a felhaszn\u00e1l\u00f3i \u00e9lm\u00e9nyre. Ez\u00e9rt dolgozunk azon, hogy minden modulunk konzisztens \u00e9s k\u00f6nnyen kezelhet\u0151 legyen, p\u00e9ld\u00e1ul a Tasks and Workflows bevezet\u00e9s\u00e9vel, amely \u00f6sszekapcsolja a feladatokat a komplex folyamatok k\u00f6nnyebb kezel\u00e9se \u00e9rdek\u00e9ben.<\/p>\n<h3>Mit csin\u00e1ltunk 2020-ban?<\/h3>\n<p>Az elm\u00falt \u00e9vben meger\u0151s\u00edtett\u00fck \u00e9s tov\u00e1bbfejlesztett\u00fck a mobilos fel\u00fclet\u00fcnket, az eszk\u00f6zkezel\u00e9si k\u00e9pess\u00e9geinket, a hozz\u00e1f\u00e9rhet\u0151s\u00e9gi funkci\u00f3kat \u00e9s az eg\u00e9sz \u00f6kosziszt\u00e9m\u00e1t. Ezek mind az \u00fcgyfeleinkt\u0151l kapott visszajelz\u00e9seken alapultak.<\/p>\n<ul>\n<li><strong>Mobil:<\/strong> \u00daj funkci\u00f3kat vezett\u00fcnk be, hogy az \u00fczemeltet\u0151k \u00fatk\u00f6zben is hozz\u00e1f\u00e9rhessenek a v\u00e1ltoztat\u00e1si tev\u00e9kenys\u00e9gekhez, \u00e9s rugalmas munkahelyis\u00e9g foglal\u00e1sokat int\u00e9zhessenek t\u00e1volr\u00f3l.<\/li>\n<li><strong>Eszk\u00f6zkezel\u00e9s:<\/strong> Triggerekkel \u00e9s akci\u00f3kkal eg\u00e9sz\u00edtett\u00fck ki az eszk\u00f6zkezel\u0151t, \u00faj sz\u0171r\u00e9si lehet\u0151s\u00e9geket vezett\u00fcnk be, \u00e9s jav\u00edtottuk az eszk\u00f6z\u00f6k audit\u00e1l\u00e1s\u00e1t.<\/li>\n<li><strong>Hozz\u00e1f\u00e9rhet\u0151s\u00e9g:<\/strong> Fejlesztett\u00fck a k\u00e9perny\u0151olvas\u00e1s t\u00e1mogat\u00e1s\u00e1t, bevezett\u00fck a s\u00f6t\u00e9t \u00fczemm\u00f3dot, \u00e9s \u00faj sz\u00f6vegopci\u00f3kat k\u00edn\u00e1ltunk a jobb olvashat\u00f3s\u00e1g \u00e9rdek\u00e9ben.<\/li>\n<li><strong>\u00d6kosziszt\u00e9ma:<\/strong> \u00daj integr\u00e1ci\u00f3kat k\u00edn\u00e1lunk, mint a Zapier, a k\u00f6z\u00f6ss\u00e9gi m\u00e9dia integr\u00e1ci\u00f3k \u00e9s a Five Star Review megold\u00e1sok.<\/li>\n<\/ul>\n<h3>Mire sz\u00e1m\u00edthatsz 2021\/2022-ben?<\/h3>\n<p>F\u00f3kuszban a mobil, eszk\u00f6zkezel\u00e9s \u00e9s \u00f6kosziszt\u00e9ma fejleszt\u00e9se. T\u00f6bb olyan fejleszt\u00e9sen dolgozunk, amelyek tov\u00e1bb jav\u00edtj\u00e1k a mobilos \u00e9lm\u00e9nyt, az eszk\u00f6zkezel\u00e9si lehet\u0151s\u00e9geket \u00e9s a teljes \u00f6kosziszt\u00e9m\u00e1t, hogy produkt\u00edvabb\u00e1 tegy\u00fck a TOPdesk haszn\u00e1lat\u00e1t.<\/p>\n<h3>\u00c9p\u00edts\u00fcnk egy\u00fctt egy jobb TOPdesket!<\/h3>\n<p>Mindig keress\u00fck a m\u00f3dj\u00e1t, hogyan fejleszthetj\u00fck platformunkat, ez\u00e9rt a felhaszn\u00e1l\u00f3i visszajelz\u00e9sek kulcsfontoss\u00e1g\u00faak sz\u00e1munkra. Ha van b\u00e1rmilyen \u00f6tleted vagy javaslatod, ne habozz megosztani vel\u00fcnk! L\u00e9pj kapcsolatba vel\u00fcnk, \u00e9s besz\u00e9lj szak\u00e9rt\u0151inkkel.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>TOPdesk term\u00e9keinket az\u00e9rt hoztuk l\u00e9tre, hogy seg\u00edts\u00fcnk neked mindig kiv\u00e1l\u00f3 szolg\u00e1ltat\u00e1st ny\u00fajtani. B\u00fcszk\u00e9k vagyunk az eddigi eredm\u00e9nyeinkre, de mindig keress\u00fck a m\u00f3dj\u00e1t, hogyan fejleszthetj\u00fck tov\u00e1bb a platformunkat. Az elm\u00falt \u00e9vben sz\u00e1mos kulcsfontoss\u00e1g\u00fa fejleszt\u00e9st hajtottunk v\u00e9gre az \u00fcgyfeleinkt\u0151l kapott \u00e9rt\u00e9kes visszajelz\u00e9sek alapj\u00e1n. Szenved\u00e9lyesen hisz\u00fcnk az egyenrang\u00fa egy\u00fcttm\u0171k\u00f6d\u00e9s erej\u00e9ben. Ezek a visszajelz\u00e9sek nemcsak hasznosak a TOPdesk fejleszt\u00e9s\u00e9hez,<\/p>\n","protected":false},"author":379,"featured_media":16687,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-16684","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":"","toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Product Vision: A TOPdesk j\u00f6v\u0151beli tervei | TOPdesk Blog<\/title>\n<meta name=\"description\" content=\"Fedezd fel, hogyan fejleszti a TOPdesk a platformj\u00e1t \u00fcgyfelei visszajelz\u00e9sei 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