{"id":16567,"date":"2022-01-26T05:18:04","date_gmt":"2022-01-26T04:18:04","guid":{"rendered":"https:\/\/www.topdesk.mom\/hu\/?p=16567"},"modified":"2024-11-12T14:29:31","modified_gmt":"2024-11-12T13:29:31","slug":"itt-az-ido-a-fontos-dolgokra","status":"publish","type":"post","link":"https:\/\/www.topdesk.mom\/hu\/blog\/itt-az-ido-a-fontos-dolgokra\/","title":{"rendered":"Itt az id\u0151 az igaz\u00e1n fontos dolgokra"},"content":{"rendered":"

Szabadulj meg egyszer \u00e9s mindenkorra az IT-r\u00e9szleg stressz\u00e9t\u0151l! Lehetetlennek t\u0171nik?<\/p>\n

A vide\u00f3ban<\/a> megn\u00e9zheted, hogyan dolgozott Omar kor\u00e1bban: hossz\u00fa napok, s\u00fcrg\u0151s e-mailek, \u00e9s v\u00e9gtelen jelent\u00e9s\u00edr\u00e1s. M\u00e9g a l\u00e1nya kos\u00e1rlabda meccs\u00e9re sem jutott el.<\/p>\n

A j\u00f3 h\u00edr: Omar r\u00e1tal\u00e1lt a TOPdeskre. Mostant\u00f3l a rendszer automatikusan import\u00e1lja \u00e9s rangsorolja az e-maileket, az \u00fcgyfelek pedig el\u0151re meghat\u00e1rozott megold\u00e1sokat tal\u00e1lnak a tud\u00e1sb\u00e1zisban. Az automatiz\u00e1lt jelent\u00e9sek pedig pillanatok alatt a vezet\u0151k el\u00e9 ker\u00fclnek. \u00cdgy az IT csapat nyugodtabban dolgozhat, \u00e9s t\u00f6bb id\u0151 marad az igaz\u00e1n fontos dolgokra.<\/p>\n

Lentebb h\u00e1rom IT-vezet\u0151 t\u00f6rt\u00e9net\u00e9t tal\u00e1lod, akik a mi ITSM szoftver\u00fcnkkel v\u00e1ltoztatt\u00e1k meg hektikus munk\u00e1jukat.<\/p>\n

London School of Hygiene and Tropical Medicine, Egyes\u00fclt Kir\u00e1lys\u00e1g<\/h3>\n

Az \u00f6nkiszolg\u00e1l\u00e1s szintj\u00e9t 4%-r\u00f3l 70% f\u00f6l\u00e9 n\u00f6velt\u00e9k. Az iskola 2015-ben a TOPdeskre cser\u00e9lte le a r\u00e9gi \u00f6nkiszolg\u00e1l\u00f3 port\u00e1lj\u00e1t a szolg\u00e1ltat\u00e1si r\u00e9szlegekre nehezed\u0151 nyom\u00e1s cs\u00f6kkent\u00e9se \u00e9rdek\u00e9ben. K\u00f6z\u00f6sen tervezt\u00fck \u00fajra a szolg\u00e1ltat\u00e1si katal\u00f3gust v\u00e9gfelhaszn\u00e1l\u00f3i f\u00f3kuszcsoportok inputjai alapj\u00e1n. Az eredm\u00e9ny? Az \u00faj \u00f6nkiszolg\u00e1l\u00f3 port\u00e1l egy \u00e9ven bel\u00fcl 4%-r\u00f3l 70% f\u00f6l\u00e9 n\u00f6velte a haszn\u00e1latot. A felhaszn\u00e1l\u00f3k el\u00e9gedettek, az IT szolg\u00e1ltat\u00e1sok \u00e9rt\u00e9kel\u00e9se pedig 4,7-es \u00e1tlagot kapott az 5-b\u0151l.<\/p>\n

Caroline Fernyhough, az LSHTM IT Service Desk menedzsere: “A TOPdesk rengeteg id\u0151t takar\u00edt meg mindenkinek. Az incidenseket k\u00f6zvetlen\u00fcl a megfelel\u0151 oper\u00e1torhoz rendelj\u00fck, \u00e9s gyorsabban tudunk reag\u00e1lni az \u00fcgyfeleknek.”<\/p>\n

Flynth k\u00f6nyvel\u00e9s, Hollandia<\/h3>\n

25%-kal cs\u00f6kkent a telefonh\u00edv\u00e1sok sz\u00e1ma. A jelsz\u00f3-vissza\u00e1ll\u00edt\u00e1sokt\u00f3l a h\u00e1l\u00f3zati probl\u00e9m\u00e1kig az IT-r\u00e9szleg t\u00falterhelt volt a be\u00e9rkez\u0151 h\u00edv\u00e1sokkal. A Flynth 2020-ban kezdte haszn\u00e1lni a TOPdesk SaaS-t, \u00e9s a telefonh\u00edv\u00e1sok sz\u00e1ma 25%-kal cs\u00f6kkent.<\/p>\n

Oscar Hameetman, projektmenedzser: “A felhaszn\u00e1l\u00f3k \u00f6n\u00e1ll\u00f3s\u00edt\u00e1sa \u00e9s az incidensek megold\u00e1sa a TOPdesk tud\u00e1selemek seg\u00edts\u00e9g\u00e9vel havonta f\u00e9l munkanapot takar\u00edt meg nek\u00fcnk. Az \u00fcgyf\u00e9lel\u00e9gedetts\u00e9gi pontsz\u00e1munk 8+ a cs\u00f6kken\u0151 v\u00e1rakoz\u00e1si id\u0151knek k\u00f6sz\u00f6nhet\u0151en.”<\/p>\n

District School Board of Niagara, Kanada<\/h3>\n

A TOPdesk be\u00e1ll\u00edt\u00e1sa 6 nap alatt megt\u00f6rt\u00e9nt, automatiz\u00e1lva a legfontosabb folyamatokat. A DSBN IT-r\u00e9szleg\u00e9nek gondot okozott a k\u00e9relmek nyomon k\u00f6vet\u00e9se a r\u00e9gi rendszerben. A TOPdesk 6 napon bel\u00fcl telep\u00edt\u00e9sre ker\u00fclt, \u00e9s automatiz\u00e1lta a legfontosabb folyamatokat.<\/p>\n

Derek Galipeau, a m\u0171szaki szolg\u00e1ltat\u00e1sok fel\u00fcgyel\u0151je: “Gyorsabban tudunk seg\u00edteni a felhaszn\u00e1l\u00f3knak, \u00e9s mindent egy helyen l\u00e1tunk: bejelent\u0151 adatai, besz\u00e9lget\u00e9sek el\u0151zm\u00e9nyei. A feladatokat egy kattint\u00e1ssal tov\u00e1bb\u00edtjuk, \u00e9s automatikusan t\u00e1j\u00e9koztatjuk az oper\u00e1torokat a sztenderdiz\u00e1lt megold\u00e1sokr\u00f3l.”<\/p>\n

Hogyan seg\u00edthet a TOPdesk gyorsan az IT-r\u00e9szlegednek?<\/h3>\n

A TOPdesk egy out-of-the-box<\/a> ITSM szoftver, ami azt jelenti, hogy gyorsan be\u00e1ll\u00edthat\u00f3. T\u00f6bb mint 25 \u00e9v tapasztalat\u00e1n alapul, \u00e9s tele van legjobb gyakorlatokkal \u00e9s praktikus sablonokkal az olyan folyamatokhoz, mint az incidenskezel\u00e9s<\/a>.<\/p>\n

A bevezet\u00e9s gyors \u00e9s szem\u00e9lyes: tan\u00e1csad\u00f3ink<\/a> gondoskodnak a sikeredr\u0151l, \u00e9s biztos\u00edtj\u00e1k, hogy a be\u00e1ll\u00edt\u00e1s megfeleljen az ig\u00e9nyeidnek. A be\u00e1ll\u00edt\u00e1s ut\u00e1n a TOPdesket k\u00f6nnyed\u00e9n m\u00f3dos\u00edthatod magad is, \u00edgy az eszk\u00f6z\u00f6d folyamatosan veled fejl\u0151dik. Z\u00f6kken\u0151mentesen integr\u00e1lhat\u00f3<\/a> m\u00e1s eszk\u00f6z\u00f6kkel, ak\u00e1r m\u00e1r megl\u00e9v\u0151kkel is. A h\u00e1zon bel\u00fcli supportunk<\/a> mindig rendelkez\u00e9sre \u00e1ll, hogy seg\u00edtsen neked.<\/p>\n

Melyik ITSM eszk\u00f6z szabad\u00edtja fel az id\u0151det?<\/h3>\n

A megfelel\u0151 ITSM eszk\u00f6z bevezet\u00e9se seg\u00edthet, hogy hat\u00e9konyabban dolgozz, \u00e9s maradjon id\u0151d az igaz\u00e1n fontos dolgokra.<\/p>\n

Persze azt mondan\u00e1nk, hogy a TOPdesk a megold\u00e1s. De ez egy szem\u00e9lyes d\u00f6nt\u00e9s, \u00e9s sokf\u00e9le besz\u00e1ll\u00edt\u00f3 k\u00f6z\u00fcl v\u00e1laszthatsz.<\/p>\n

Hogy seg\u00edts\u00fcnk a v\u00e1laszt\u00e1sban, ismerd meg jobban a TOPdesket!<\/p>\n","protected":false},"excerpt":{"rendered":"

Szabadulj meg egyszer \u00e9s mindenkorra az IT-r\u00e9szleg stressz\u00e9t\u0151l! Lehetetlennek t\u0171nik? A vide\u00f3ban megn\u00e9zheted, hogyan dolgozott Omar kor\u00e1bban: hossz\u00fa napok, s\u00fcrg\u0151s e-mailek, \u00e9s v\u00e9gtelen jelent\u00e9s\u00edr\u00e1s. M\u00e9g a l\u00e1nya kos\u00e1rlabda meccs\u00e9re sem jutott el. A j\u00f3 h\u00edr: Omar r\u00e1tal\u00e1lt a TOPdeskre. Mostant\u00f3l a rendszer automatikusan import\u00e1lja \u00e9s rangsorolja az e-maileket, az \u00fcgyfelek pedig el\u0151re meghat\u00e1rozott megold\u00e1sokat tal\u00e1lnak<\/p>\n","protected":false},"author":379,"featured_media":16570,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-16567","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":"","toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"\nItt az id\u0151 az igaz\u00e1n fontos dolgokra | TOPdesk Blog<\/title>\n<meta name=\"description\" content=\"Szabadulj meg az IT-r\u00e9szleg stressz\u00e9t\u0151l! 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Fedezd fel, hogyan seg\u00edthet a TOPdesk k\u00f6nnyebb\u00e9 tenni a mindennapi munk\u00e1t.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.topdesk.mom\/hu\/blog\/itt-az-ido-a-fontos-dolgokra\/\" \/>\n<meta property=\"og:site_name\" content=\"T3 TOPdesk - HU\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/TOPdesk\/\" \/>\n<meta property=\"article:published_time\" content=\"2022-01-26T04:18:04+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-11-12T13:29:31+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.topdesk.mom\/hu\/wp-content\/media\/sites\/51\/blog_header_it_01.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"764\" \/>\n\t<meta property=\"og:image:height\" content=\"360\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Camille\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@topdesk\" \/>\n<meta name=\"twitter:site\" content=\"@topdesk\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Camille\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.topdesk.mom\/hu\/blog\/itt-az-ido-a-fontos-dolgokra\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.topdesk.mom\/hu\/blog\/itt-az-ido-a-fontos-dolgokra\/\"},\"author\":{\"name\":\"Camille\",\"@id\":\"https:\/\/www.topdesk.mom\/hu\/#\/schema\/person\/d5c66687e696681558408f7365411160\"},\"headline\":\"Itt az id\u0151 az igaz\u00e1n fontos dolgokra\",\"datePublished\":\"2022-01-26T04:18:04+00:00\",\"dateModified\":\"2024-11-12T13:29:31+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.topdesk.mom\/hu\/blog\/itt-az-ido-a-fontos-dolgokra\/\"},\"wordCount\":728,\"publisher\":{\"@id\":\"https:\/\/www.topdesk.mom\/hu\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.topdesk.mom\/hu\/blog\/itt-az-ido-a-fontos-dolgokra\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.topdesk.mom\/hu\/wp-content\/media\/sites\/51\/blog_header_it_01.jpg\",\"articleSection\":[\"ITSM\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.topdesk.mom\/hu\/blog\/itt-az-ido-a-fontos-dolgokra\/\",\"url\":\"https:\/\/www.topdesk.mom\/hu\/blog\/itt-az-ido-a-fontos-dolgokra\/\",\"name\":\"Itt az id\u0151 az igaz\u00e1n fontos dolgokra | TOPdesk Blog\",\"isPartOf\":{\"@id\":\"https:\/\/www.topdesk.mom\/hu\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.topdesk.mom\/hu\/blog\/itt-az-ido-a-fontos-dolgokra\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.topdesk.mom\/hu\/blog\/itt-az-ido-a-fontos-dolgokra\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.topdesk.mom\/hu\/wp-content\/media\/sites\/51\/blog_header_it_01.jpg\",\"datePublished\":\"2022-01-26T04:18:04+00:00\",\"dateModified\":\"2024-11-12T13:29:31+00:00\",\"description\":\"Szabadulj meg az IT-r\u00e9szleg stressz\u00e9t\u0151l! 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