{"id":40734,"date":"2025-03-26T15:00:36","date_gmt":"2025-03-26T15:00:36","guid":{"rendered":"https:\/\/www.topdesk.mom\/en\/?p=40734"},"modified":"2026-01-28T09:24:37","modified_gmt":"2026-01-28T09:24:37","slug":"whats-new-march-2025","status":"publish","type":"post","link":"https:\/\/www.topdesk.mom\/en\/blog\/whats-new-march-2025\/","title":{"rendered":"What’s New in TOPdesk: our launches in March 2025"},"content":{"rendered":"

In this month\u2019s product update, you\u2019ll discover a brand-new way to manage your automated actions faster and safer. But that\u2019s not the only thing for you to discover! Keep reading to find out everything that\u2019s new in TOPdesk this month.<\/p>\n

Automated actions: manage your connections in one place<\/h2>\n

As you become more experienced with TOPdesk and start recognizing processes to automate, your list of automated actions<\/a> keeps growing. The automations themselves also become more intricate. It\u2019s great that your automations save time for your operators, but you don\u2019t want to spend all your time on the manual upkeep. That\u2019s why we\u2019ve recently added an essential tool to help you focus on automation instead of administration. Start managing the connection details for your actions in one place and keep these credentials safe and up to date with the new Connections feature<\/a>.<\/p>\n

How does it work?<\/h3>\n

You can create a connection in the new Connections overview, which you can find via the Automated Actions overview in Action Management<\/a>. The connection covers the authentication details needed to securely perform the automated action. Give the connection a name, determine what type of connection you\u2019re creating, and provide the right credentials. Once you\u2019ve saved the connection, you can select and reuse it in any HTTP step.<\/p>\n

In the image below, you\u2019ll find an example of a connection that could be used for automations within your own TOPdesk environment, using the login name and application password of the APIUSER Operator card. We usually advise to give a simple and recognizable name to the Operator card you use for these actions.<\/p>\n

\"Connections<\/a><\/p>\n

Set up automations \u2013 without facing obstacles<\/h3>\n

Setting up new actions becomes less complicated with Connections. When you manually enter credentials in an action, you need to get technical by adding some code, too. And you have to enter authentication details more often than you\u2019d like, especially for more complex action sequences \u2013 leading to mistakes along the way. Or maybe you forgot to save that application password in the right place? With Connections, these challenges are a thing of the past!<\/p>\n

Say goodbye to manual upkeep<\/h3>\n

The benefits don\u2019t stop at creating actions. Managing existing actions is now also simpler than ever! Maybe you\u2019ll recognize this situation: for many actions, you\u2019re using the same connection details. Now that the application password has changed, you have to go through all these actions one by one to update the same details. With Connections, you\u2019re no longer in that position. If you need to update that password, you only need to change it once: in the centralized connection you\u2019ve set up.
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\nYou can now also filter on Connections in the Automated Actions. Use the filter to get more insight into which actions use which Connection. Similarly, each Connection card shows in which Automated Action that Connection is being used.<\/p>\n

Improve your password security<\/h3>\n

Security is key when you work with login credentials. The Connections feature helps you to handle authentication details in TOPdesk safely:<\/p>\n