{"id":20629,"date":"2021-12-08T10:41:08","date_gmt":"2021-12-08T10:41:08","guid":{"rendered":"https:\/\/www.topdesk.mom\/en\/?p=20629"},"modified":"2025-05-19T12:52:29","modified_gmt":"2025-05-19T11:52:29","slug":"itsm-tool-costs","status":"publish","type":"post","link":"https:\/\/www.topdesk.mom\/en\/blog\/itsm-tool-costs\/","title":{"rendered":"How much should an ITSM tool cost?"},"content":{"rendered":"

What should an ITSM tool cost?<\/strong> While the answer depends on several variables\u2014from organization size to specific needs\u2014there are some general guidelines that can help set expectations.<\/p>\n

IT Service Management Costs<\/h2>\n

If you\u2019re looking for IT Service Management software, then you\u2019ll have a lot of boxes to check before getting in touch with prospective vendors or subscribing to a paid plan.<\/p>\n

You\u2019ll want to find out all available features, see some customer proof, user experiences, reviews and know how much customer support there is.<\/p>\n

But before spending valuable time and resources comparing tools and making a shortlist of the ones you like best, there\u2019s an elephant in the room we need to deal with first: can you afford to look at ITSM software<\/a> in the first place?<\/p>\n

Getting a ballpark figure of what IT service management software costs in general will help you decide if you want to start researching solutions (like ServiceNow vs. TOPdesk<\/a>). Or, whether buying ITSM software is something to revisit in the future.<\/p>\n

The arrival of SaaS subscriptions\u00a0seems\u00a0to make\u00a0the world of service management software more transparent, with vendors listing\u00a0starting\u00a0prices on their website.\u00a0But what if you compare it to buying a car?\u00a0Cars often have a starting price, but also come with\u00a0lots of\u00a0potential\u00a0extras, and things like insurance, taxes and maintenance.\u00a0But\u00a0just like buying a new car,\u00a0it\u2019s not easy finding out what you\u2019re going to have to pay\u00a0for your ITSM tool\u00a0in the end.<\/p>\n

So, what do you need to consider when you\u2019re comparing ITSM tool prices?<\/p>\n

Compare ITSM solutions<\/a><\/span><\/span><\/div>\n

Some ITSM vendors out there have a lot of hidden costs, where you pay per asset or per ticket for instance<\/p><\/blockquote>\n

Don\u2019t focus on the lowest initial price<\/h2>\n

In their search for the cheapest software,\u00a0some organizations might only focus on the initial price of their future\u00a0ITSM\u00a0tool.<\/p>\n

Why\u00a0shouldn\u2019t you\u00a0follow this road?<\/p>\n

First of all, a low initial price isn\u2019t always what it seems. Some ITSM vendors out there have a lot of hidden costs, where you pay per asset or per ticket for instance. It\u2019s a good idea to keep this in mind when comparing prices.<\/p>\n

Focusing on a low price also means\u00a0you\u2019ll sacrifice benefits like low\u00a0\u2013maintenance, quality, flexibility, user friendliness, innovation, updates, security and capacity, and you\u2019ll most\u00a0likely\u00a0pay for this in the end. And then some.<\/p>\n

And don\u2019t\u00a0forget:\u00a0implementing an\u00a0ITSM\u00a0tool\u00a0is an investment that costs money, resources and time.\u00a0What\u00a0if you pick the wrong partner?\u00a0You won\u2019t get\u00a0this investment\u00a0back after you\u2019ve parted ways.\u00a0That\u2019s why it\u2019s important to take your time and find the vendor that\u2019s right for you.<\/p>\n

Curious to see how TOPdesk’s pricing works? Check out our blog on TOPdesk’s costs<\/a>.<\/p>\n

Decide which features you want<\/h2>\n

First off, think about the features your organization is looking to use. Some of the most common add-on\u00a0features\u00a0found in the purchase of an\u00a0IT\u00a0service management tool include:<\/p>\n