{"id":19951,"date":"2022-05-05T16:49:17","date_gmt":"2022-05-05T15:49:17","guid":{"rendered":"https:\/\/www.topdesk.mom\/en\/?p=19951"},"modified":"2025-05-19T13:56:52","modified_gmt":"2025-05-19T12:56:52","slug":"password-resets","status":"publish","type":"post","link":"https:\/\/www.topdesk.mom\/en\/blog\/password-resets\/","title":{"rendered":"Are password resets draining your IT department?"},"content":{"rendered":"

How much time does your IT department spend on password resets? At first sight, password resets may seem insignificant in the grand scheme of IT service desk responsibilities. But that couldn\u2019t be further from the truth.<\/p>\n

The high cost of password resets: Impact on IT service desk efficiency and budget<\/h2>\n

According to\u00a0Gartner<\/a>, between 30% and 50% of all IT service desk calls are for password resets. Depending on the size of your organization and the number of end-users, this can take tens of hours per week. In some cases, this means IT service desk employees spend almost 40% of their workday handling password resets.<\/p>\n

But handling password resets isn\u2019t only extremely time-consuming: it doesn\u2019t come cheap either.\u00a0The Burton Group<\/a>\u00a0estimates that password management can cost up to $250 per user, per year. For a mid-sized organization of 500 end-users, that boils down to $125,000 per year.<\/p>\n

Impact on the organization<\/h3>\n

Password resets being extremely costly is not all there is to it. With IT departments spending most of their time on password resets and other recurring tasks, they don\u2019t have any time to invest in high-value strategic projects such as modernization or\u00a0problem management<\/a>.<\/p>\n

But it\u2019s not just IT that suffers from password resets. As end-users wait for their password to be reset, their work is put on hold \u2013 negatively impacting not only their productivity and the organization as a whole, but the organization\u2019s customers, too.<\/p>\n

Automating password resets can decrease service desk calls by more than 40% and reduce end-user down-time.<\/p><\/blockquote>\n

Automation is the way to go<\/h3>\n

The answer to the headache of password resets is automation. Whether it is done with a\u00a0chatbot<\/a>\u00a0or via an automated workflow within a self-service portal, automating password resets can decrease service desk calls by more than 40% and reduce end-user down-time \u2013 which quickly adds up to significant cost savings.<\/p>\n

Automation within ITSM software<\/a> also allows IT service desk employees to handle more complex calls and invest in larger improvements, ultimately improving job satisfaction, efficiency, and productivity. This, in turn, leads to happier end-users. A win-win!<\/p>\n

But don\u2019t take our word for it.\u00a0A Forrester research<\/a>\u00a0states that employees who work with automation have experienced a 69% improvement in their job satisfaction, while\u00a078% of business leaders confirm that automating tasks in the organization increases productivity<\/a>\u00a0for everyone involved.<\/p>\n

And our customer,\u00a0the District School Board of Niagara<\/a>, found automation helped them save valuable time and money. As did\u00a0the University of Ottawa<\/a>: Since implementing TOPdesk’s ITSM software, uOttawa has been able to clear more than 45,000 (and counting) service desk tickets without the need for help desk intervention or triage service requests.<\/p>\n

Embrace service desk automation today<\/h3>\n

Ready to automate those pesky password resets away?\u00a0Read up on the what, why and how of service desk automation.<\/a><\/p>\n

Embracing password reset automation is a crucial step toward modernizing IT service desks and improving organizational productivity.<\/p>\n

Automated password reset solutions minimize repetitive manual interventions, significantly reducing downtime for end-users and allowing IT staff to focus on strategic initiatives that add value to the business. With advanced tools like self-service portals and AI-driven chatbots, employees can resolve password issues instantly, creating a smoother and more efficient workflow.<\/p>\n

The cost savings from automation are substantial, especially for mid-sized to large organizations where IT service desks handle high volumes of password reset requests. Additionally, automating these processes enhances the end-user experience by providing quick, reliable solutions to their issues.<\/p>\n

Don\u2019t let manual password resets bog down your IT team. Transform your operations and improve efficiency by leveraging advanced ITSM tools tailored to your organization\u2019s needs. Learn more about our ITSM software<\/a> solutions and take the first step toward smarter automation today.<\/p>\n","protected":false},"excerpt":{"rendered":"

How much time does your IT department spend on password resets? At first sight, password resets may seem insignificant in the grand scheme of IT service desk responsibilities. But that couldn\u2019t be further from the truth. The high cost of password resets: Impact on IT service desk efficiency and budget According to\u00a0Gartner, between 30% and<\/p>\n","protected":false},"author":1,"featured_media":19969,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-19951","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":28128,"blog_hubspot_cta_link":{"title":"Discover our product","url":"https:\/\/www.topdesk.mom\/en\/products\/it-service-management-platform\/","target":""},"toc_display":"full","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"\nReduce Password Reset Cost with Automation | TOPdesk<\/title>\n<meta name=\"description\" content=\"Learn how password reset automation can reduce costs and increase efficiency. 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