{"id":19711,"date":"2022-02-03T07:43:09","date_gmt":"2022-02-03T07:43:09","guid":{"rendered":"https:\/\/www.topdesk.mom\/en\/?p=19711"},"modified":"2025-05-14T13:35:11","modified_gmt":"2025-05-14T12:35:11","slug":"10-things-you-dont-know-about-topdesk","status":"publish","type":"post","link":"https:\/\/www.topdesk.mom\/en\/blog\/10-things-you-dont-know-about-topdesk\/","title":{"rendered":"10 things you might not know about TOPdesk"},"content":{"rendered":"

We dug up some obscure facts about TOPdesk. From our origin story to our opinion on Playmobil and Lego and why we like saying no \u2013 you can read it all in this blog. Enjoy!<\/strong><\/p>\n

1. Our CEO Wolter started his career as a programmer<\/h3>\n

Some CEOs are CEOs in name only. Not our Wolter Smit<\/a>. He knows exactly what it\u2019s like to work in IT service management. And no, not just from reading about it.<\/p>\n

At 17 years old, he worked his way through university as a programmer at a small IT business. His friend Frank Droogsma, co-founder of TOPdesk, worked there as a help desk operator.<\/p>\n

At this IT business, both Wolter and Frank experienced the problems help desk operators still face today first-hand. And from those problems, the idea for TOPdesk was born.<\/p>\n

2. Wolter created TOPdesk’s first version in an attic<\/h3>\n

As a programmer, Wolter saw a lot of things happening that he felt could be done more effectively using software. Operators spending weeks on a single task, answering the same questions over and over and unable to keep track of important information.<\/p>\n

So, he rolled up his sleeves and started coding in an attic in Delft. His goal? Helping other companies make their services better, simpler and smarter.<\/p>\n

Over 25 years later, Wolter is still a geek at heart. Although he doesn\u2019t code much anymore, he\u2019s still actively involved in the development of our software.<\/p>\n

3. TOPdesk has been around for over 25 years<\/h3>\n

When people hear the name TOPdesk, they often think we\u2019re a young start-up company. We take that as a compliment. But we\u2019re actually quite experienced: Wolter started developing the very first TOPdesk version in 1993, which then launched in 1994. By 1997, the TOPdesk journey had gained so many new customers and employees that they had to move out of their makeshift office in the attic because it just wasn\u2019t big enough anymore.<\/p>\n

4. We operate in 8 countries<\/h3>\n

Although TOPdesk was born in the Netherlands, customers across the globe use our software to streamline their IT service delivery. To offer the best possible service, we have to be where our customers are.<\/p>\n

Today, TOPdesk has 11 offices in 8 countries. This also means we can offer 24\/5 global support<\/a>, no matter where our customers are.<\/p>\n

5. We prefer Playmobil over Lego<\/h3>\n

And no, this isn\u2019t really about building things. Just think of service management software as Lego or Playmobil. It can either be tailored to your exact wishes like Lego or standardized like Playmobil.<\/p>\n

With Lego, you need to find out what you want to build first and spend a lot of time finding the right parts before you can actually start building something. But once you\u2019re ready to start building, Lego does allow you to build exactly the structure you want.<\/p>\n

Playmobil, on the other hand, allows you to start building immediately. It has a more modular approach, and every piece has a specific place in the whole structure.<\/p>\n

We\u2019re like Playmobil in that sense. We offer an out-of-the-box solution that\u2019s easy to implement. And although our software is standardized, it can still grow along with the needs of your organization. After all, standardized doesn\u2019t mean static. We keep improving our software with the knowledge, experience and best practices we\u2019ve gathered over the years.<\/p>\n

We believe a tool isn\u2019t the answer, but rather the means to achieve your goals. So why go for Lego and spend so much time \u2013 and money \u2013 on tailoring your own version when you can also opt for Playmobil and achieve better results?<\/p>\n

We care more about building a strong partnership than making a sale<\/p><\/blockquote>\n

6. We don’t mind saying no<\/h3>\n

Even when it comes to potential customers. We care more about building a strong partnership than making a sale. And we find that our most successful partnerships are built with organizations who, like us, value freedom, trust, and responsibility.<\/p>\n

Part of our promise to our customers is that we\u2019ll be honest and straightforward about what we can offer and what you can achieve \u2013 even if it means occasionally saying \u2018no\u2019 to companies who aren\u2019t the best fit<\/a>.<\/p>\n

7. We started TOPdesk offering a simple ticketing tool<\/h3>\n

But we\u2019ve come a long way since then. We might have grown, but we never stopped believing in our purpose: helping people do the work they love and do best.<\/p>\n

We still have everything in store to get your Incident Management up to standard, but we\u2019re a match no matter your level of service delivery. Whether your organization has 20 or 2000 customers. And whether you want to streamline your IT service department only or want to branch out to Facility Management or HR as well.<\/p>\n

8. We score a 4.5 on Gartner Peer Insights<\/h3>\n

Our customers like us. A lot. But don\u2019t take our word for it. TOPdesk scores of 4.5 out of 5 on Gartner Peer Insight<\/a>s. Over 1100 customers praise our fast implementation, user-friendly interface and the quality of our service and support.<\/p>\n

9. We don’t believe in following ITIL (or other frameworks) to the letter<\/h3>\n

Obviously, ITIL makes some great recommendations about IT service management. But ITIL is a framework<\/a>, not a rigid set of rules. Still, organizations often try to force ITIL guidelines on their processes without any regard for how their own organization actually works \u2013 and if it will benefit from ITIL.<\/p>\n

Ultimately, like any other framework, ITIL is all about adopt and adapt<\/a>. You have to make its guidelines work for the unique requirements of your own organization. After all, no two organizations are alike, so why should their processes be?<\/p>\n

10. Our people set us apart<\/h3>\n

At TOPdesk, we believe that if our people are happy, our customers are happy. Yes \u2013 our software does the trick, is incredibly easy to use and integrates seamlessly with many other tools. But our people really stand out. They will always have your back. And that\u2019s what customers notice. And what creates a loyal customer base.<\/p>\n

TOPdesk may not be the only IT service management software<\/a> on earth. But we sure have the best people. And that makes all the difference.<\/p>\n","protected":false},"excerpt":{"rendered":"

We dug up some obscure facts about TOPdesk. From our origin story to our opinion on Playmobil and Lego and why we like saying no \u2013 you can read it all in this blog. Enjoy! 1. Our CEO Wolter started his career as a programmer Some CEOs are CEOs in name only. Not our Wolter<\/p>\n","protected":false},"author":1,"featured_media":34884,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-19711","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":28128,"blog_hubspot_cta_link":{"title":"Discover our product","url":"https:\/\/www.topdesk.mom\/en\/products\/it-service-management-platform\/","target":""},"toc_display":"full","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"\nTOPdesk Facts: 10 Things You Don't Know About TOPdesk<\/title>\n<meta name=\"description\" content=\"Discover surprising TOPdesk facts in this insightful blog post, revealing 10 things you didn't know about TOPdesk and its service culture. 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