What Is the Gartner® Magic Quadrant™ for ITSM — and How Does It Help You Select an ITSM Tool? 04 August 2026 Comparing ITSM platforms and keep hitting the Gartner® Magic Quadrant™ for ITSM? Here's what it tells you, what it doesn't,…
ITSM software integrations — why do they matter and what should you look out for? 17 July 2026 Without the right integrations, your ITSM tool can end up creating silos instead of solving them. Learn what ITSM integrations…
Global cloud ITSM vs EU vendors — What’s the right choice for your organization? 14 July 2026 Should your ITSM tool be global or EU-local? Our guide explains the difference, why data residency matters, and how to…
How to select the best ITSM tool for your organization — Overview and practical guide 10 July 2026 What should you consider when selecting an ITSM tool? And how do you select the right one? Read this guide…
GDPR compliance and ITSM tools — Overview and practical guide 07 July 2026 GDPR directly impacts your IT operations. Learn how GDPR relates to IT service management and what to look for in…
How is AI used in ITSM? 03 July 2026 AI is used in IT service management to classify tickets, suggest responses, power chatbots, and surface knowledge. Learn how AI…
Benefits and risks of AI in ITSM 30 June 2026 AI in IT service management can make a real difference, but only when the right tooling is in place. Learn…
The (knowledge) base for AI success 29 June 2026 Read why our upcoming product launch hands you all the tools you need to make sure your knowledge base works…
Human-in-control AI: how to use AI without losing oversight 26 June 2026 Human-in-control AI is a way of using AI in service management that keeps your team in charge of decisions. Learn…
Built-in AI vs third-party AI integrations in ITSM: differences and how to choose 23 June 2026 Built-in AI vs third-party AI integrations in ITSM: differences & how to chooseBuilt-in AI is included in your ITSM platform;…
What is AI? And how does it impact service management? 19 June 2026 Artificial intelligence (AI) is technology that performs tasks usually associated with human thinking. Learn what AI is, how it works,…
How ready is the British IT department (and what support does it need) for the future? 14 January 2026 British IT departments are at a crossroads. Learn how AI can help build future-proof, people-driven, and more strategic IT teams....
