How is AI used in ITSM? 03 July 2026 AI is used in IT service management to classify tickets, suggest responses, power chatbots, and surface knowledge. Learn how AI…
Benefits and risks of AI in ITSM 30 June 2026 AI in IT service management can make a real difference, but only when the right tooling is in place. Learn…
The (knowledge) base for AI success 29 June 2026 Read why our upcoming product launch hands you all the tools you need to make sure your knowledge base works…
Human-in-control AI: how to use AI without losing oversight 26 June 2026 Human-in-control AI is a way of using AI in service management that keeps your team in charge of decisions. Learn…
Built-in AI vs third-party AI integrations in ITSM: differences and how to choose 23 June 2026 Built-in AI vs third-party AI integrations in ITSM: differences & how to chooseBuilt-in AI is included in your ITSM platform;…
What is AI? And how does it impact service management? 19 June 2026 Artificial intelligence (AI) is technology that performs tasks usually associated with human thinking. Learn what AI is, how it works,…
How ready is the British IT department (and what support does it need) for the future? 14 January 2026 British IT departments are at a crossroads. Learn how AI can help build future-proof, people-driven, and more strategic IT teams....
AI and automation in the British workplace: how mature are we, really? 02 January 2026 Discover how mature AI adoption is in the UK workplace and how IT automation is reshaping productivity, accuracy, and employee…
Britain goes AI: UK ranks at the top of European countries embedding AI 07 November 2025 Britain tops the AI adoption charts — but there’s still work to do. Discover how UK IT teams are shaping…
How internal IT ticketing systems improve ticket routing for HR and facilities 06 November 2025 A purpose-built internal IT ticketing system like TOPdesk streamlines workflows, reduces downtime, and supports cross-departmental service delivery....
Understanding service desk tiers: A guide to Tier 0 through Tier 3 30 October 2025 Learn how tiered support models improve IT efficiency by aligning requests with the right expertise, reducing response times & enhancing…
Service desk best practices that power high-performing ITSM operations 16 October 2025 Learn top service desk best practices to streamline your team’s workflow, reduce response times and improve support — get actionable…
