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Discover all that's new in TOPdesk: new TOPdesk app in Microsoft Teams, the refreshed SSP, new AI features, and more...

Discover all that's new in TOPdesk: the new Reporting Hub, improved asset overview, and much more...

Discover all that's new in TOPdesk: centralize your email designs, try out the new Self-Service Portal, and much more...

Discover all that's new in TOPdesk this month. From finding your extensive changes on the Task Board, to directly pasting…

Discover all that's new in TOPdesk this month. From filtering the Task Board on multiple assignees, to importing from Active…

Discover all that's new in TOPdesk: the new data management dashboard, our AI beta programme, and more....

Discover how to responsibly manage your data in TOPdesk with these new data management and clean-up features....

From WiFi woes to keyboard mishaps, check out the funniest IT service desk memes that capture the chaos of tech…

Discover all that's new in TOPdesk: the new SSP Incident card, updated preview for the Task Board, and more....

Discover all that's new in TOPdesk: Public Knowledge Items, new column settings in Asset Management, and more....

Discover all that's new in TOPdesk: the new Connections feature, updated file maintenance settings, and more....

Discover all that's new in TOPdesk: the updated Task Board, improved Knowledge Management workflow, a sneak peek of the new…

Review new applications in seconds: how ITSM tooling can help reduce the administrative burden of admin consent requests, improving privacy…

Create simpler overviews and eliminate repetitive tasks with these 3 new features in TOPdesk Asset Management, so you have all…

Helping thousands of students and faculty members with their IT requests is no easy feat. Read the top four challenges…

Thinking of migrating your asset management? Discover why switching to TOPdesk helps centralize assets, boost accuracy, and reduce admin effort…

Learn how to move from configuration to asset management with TOPdesk. Discover data migration best practices for cleaner, more reliable…

Explore sustainable growth in business and learn how we foster a service culture to achieve sustainable growth. Understand the importance…

Discover the essential soft skills for IT departments. Learn how to enhance service culture and boost IT performance for your…

Discover the meaning and benefits of action sequences in IT service management. Learn what an action sequence is and how…

At TOPdesk, our main priority is to offer you the best and easiest experience within our software. When it comes…

In our current world, where technology and technological expectations are changing fast, it is essential to keep improving the security,…

Discover 9 hilariously ridiculous IT support requests that will make you chuckle. Explore the world of funny IT support incidents…

Discover what IT professionals really want to say with a touch of service desk humor. Explore the fun side of…

Change is essential for growth and progress in any organization. But with every change comes a degree of risk—and understanding…

Explore ways to manage stressful moments at the service desk and overcome stress in IT jobs on the TOPdesk blog.…

Discover how to combat service desk stress and foster a positive service culture. Learn effective strategies to manage stress in…

Explore how TOPdesk is addressing the gender gap in tech and promoting gender diversity in the workplace. Learn more about…

At TOPdesk, we take partnerships seriously. With that in mind, here’s a few things you should know about what it’s…

Discover surprising TOPdesk facts in this insightful blog post, revealing 10 things you didn't know about TOPdesk and its service…

Do you know what software tools your company is using? Okay, good. But do you know which users actually need…

Discover how to use Google Analytics for your TOPdesk self-service portal. Track engagement, identify trends, and improve UX with data-driven…

Discover the benefits of starting Enterprise Service Management (ESM) with TOPdesk, and optimize your organization's efficiency and service delivery....

Back in June 2020, we laid out our overarching vision for using artificial intelligence (AI) both within the TOPdesk platform and within…

HBO's series shares some surprising wisdom regarding CX. Here’s 4 customer experience lessons you can learn from watching Game of…

In a day and age where the average business reportedly uses more than 1,000 individual applications, it’s more important than ever before…

Facing chaos at your service desk? Discover proven solutions that reduce stress, boost efficiency, and help teams deliver better, faster…

Discover key characteristics of successful organizational cultures in this insightful blog post. Learn how to cultivate a thriving work environment!...

Discover what ESM is, explore the benefits of Enterprise Service Management, and enhance your service delivery with TOPdesk's insights. Learn…

Discover how automatic call assignment with TOPdesk can streamline your service desk. Boost efficiency with smart automatic call services—learn how…

Discover how Utrecht University transformed IT support with Enterprise Service Management. Boost efficiency and user satisfaction — learn more now!...

As a TOPdesk customer, you regularly see new features we’ve added to our software. But how to make the best…

Explore the benefits of a public knowledge base. Provide easy access to information, improve self-service, and increase user satisfaction—read now....

The feature to send out standard notifications resonated with TOPdesk customers. Many of you brought up ideas for additional options,…

Integrate TOPdesk with Power BI for advanced reporting. Visualize performance data and drive better decisions—read the full guide now!...

Even if you are only working in TOPdesk with a few operators, you’ve most likely heard of filters. With filters,…

TOPdesk now includes a feature that supports notifications for updates to calls and simple changes. Read more here!...

Find out what attentions are in TOPdesk and how they help you track important updates. Learn how to create attentions…

If you have a recent version of TOPdesk, then you now have another option for authenticating applications that use the…

Have you always wondered what the [] insert field/list is for? Or do you get intimidated by all the options…

Explore how TOPdesk Jira integration and action sequences streamline workflows. Learn how to connect tools, save time, and boost collaboration.…

At TOPdesk, we are serious about our product. One way we are showing this is by staying up-to-date with current…

Do you struggle with quickly answering recurring calls? As an operator you want to spend less time answering recurring questions, so…