Pull emails, calls and requests into TOPdesk. See conversation history, solutions, and team notes in one overview, so you can get straight to work instead of hunting for information.
No more tab-hopping or digging through emails to figure out what happened. See customer messages, colleague notes, and progress updates in one view.
AI helps even your newest hire nail every reply, without speaking the language or knowing the fix by heart.
Don’t speak French? No problem. One click and AI translates the full ticket into your own language, so you can understand the issue without ever opening Google Translate.
The answer’s already in your knowledge base. Click respond and AI drafts it into a ready-to-send reply, so you’re not starting from scratch.
Message too technical, blunt, or long? Ask for a friendlier or shorter version and AI rewrites it in seconds. No agonising over every sentence.
AI suggests the right category and priority based on your ticket content. You check, accept and move on. Less manual sorting = more time for solving.
Customer calls about toner replacement? Apply the standard solution, all fields auto-populate, and you’re done in 2.3 seconds flat. Don’t blink or you’ll miss it.
A real-time dashboard shows team workload, incident types, and what needs attention. No more asking who has time to pick up a critical issue. Simply open the dashboard and see who’s swamped.
Synchronize calendar and email workflows with TOPdesk.
Synchronize issues and development tasks with TOPdesk.
Summarize, classify, and translate data across workflows.
Create and manage incidents directly in Teams.
Launch remote support sessions from incidents.
Import emails from any inbox into your queue, and have them automatically categorized and assigned. No more “where did that urgent request go?” moments or manual inbox chaos.
Another incident for that buggy laptop? Turn your incident into a change request and transfer all context instantly. Zero retyping, zero lost information.
Solved something tricky? Don’t let it disappear into your ticket history. AI drafts a knowledge item in seconds, ready to review and share.
Thousands of IT teams trust TOPdesk to organize their incident management
