{"id":19129,"date":"2021-03-24T16:01:51","date_gmt":"2021-03-24T15:01:51","guid":{"rendered":"https:\/\/www.topdesk.mom\/de\/?p=19129"},"modified":"2024-08-13T14:18:34","modified_gmt":"2024-08-13T12:18:34","slug":"video-was-ist-kcs","status":"publish","type":"post","link":"https:\/\/www.topdesk.mom\/de\/blog\/video-was-ist-kcs\/","title":{"rendered":"[Video] Was ist Knowledge Centered Service (KCS)?"},"content":{"rendered":"<p><strong>In unserer Video-Serie erkl\u00e4ren wir ein IT-Servicemanagement-Konzept in etwa 60 Sekunden. Diese Woche: KCS, auch bekannt als Knowledge Centered Service. Was ist das? Und wie hilft es Ihnen, Ihre Arbeit besser zu machen?<\/strong><\/p>\n<h2>Wie KCS Ihren Servicedesk unterst\u00fctzt<\/h2>\n<p>Das L\u00f6sen sich wiederholender Anfragen ist wohl eine der am h\u00e4ufigsten genannten Beschwerden des modernen Servicedesks. Warum sollten Sie so viel Zeit damit verbringen, das gleiche Problem immer und immer wieder zu l\u00f6sen \u2013 nur weil die L\u00f6sung nicht richtig dokumentiert wurde?<\/p>\n<p>In diesem Video wird Knowledge Centered Service (KCS) vorgestellt: ein agilerer Ansatz f\u00fcr das\u00a0<a href=\"https:\/\/www.topdesk.mom\/de\/blog\/kcs-erfolgreich-im-helpdesk-einfuehren\/\">Wissensmanagement<\/a>. Und wie es Ihnen hilft, Ihre Services intelligenter, schneller und skalierbarer zu machen.<\/p>\n<p><iframe loading=\"lazy\" title=\"What is KCS?\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/3JUNgPJrYEU?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<h2>Sie wollen mehr \u00fcber Wissensmanagement erfahren?<\/h2>\n<p>Unser Video behandelt die Grundlagen von KCS. Sie wollen tiefer einsteigen? Wir haben viele weitere Informationen zu KCS und Wissensmanagement, die den Nutzen und den Prozess n\u00e4her erl\u00e4utern und Ihnen helfen, ihn selbst umzusetzen.<\/p>\n<ul>\n<li>Blogartikel:\u00a0<a href=\"https:\/\/www.topdesk.mom\/de\/blog\/kcs-erfolgreich-im-helpdesk-einfuehren\/\">Wie Sie KCS erfolgreich im Helpdesk einf\u00fchren<\/a><\/li>\n<li>Blogartikel:<a href=\"https:\/\/www.topdesk.mom\/de\/blog\/kcs-implementieren\/\">\u00a0KCS in 6 Schritten implementieren \u2013 und messbare Ergebnisse erzielen<\/a><\/li>\n<li>Blogartikel:\u00a0<a href=\"https:\/\/www.topdesk.mom\/de\/blog\/bessere-beitraege-wissensdatenbank\/\">Wie Sie bessere Beitr\u00e4ge f\u00fcr Ihre Wissensdatenbank schreiben<\/a><\/li>\n<li>Blogartikel:\u00a0<a href=\"https:\/\/www.topdesk.mom\/de\/blog\/wissensdatenbank-kpis\/\">5 wichtige Wissensdanktenbank KPIs f\u00fcr besseren Self Service<\/a><\/li>\n<li><a href=\"https:\/\/page.topdesk.mom\/de\/knowledge-management\">E-Book Knowlegdemanagement<\/a>: Wir vergleichen KCS mit traditionellen Wissensmanagement-Prozessen. Au\u00dferdem geben wir Ihnen einen Rechner an die Hand, mit dem Sie herausfinden k\u00f6nnen, wie viele Stunden pro Woche Sie f\u00fcr die Bearbeitung wiederkehrender Anrufe mit KCS einsparen k\u00f6nnen.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Unsere Video-Serie erkl\u00e4rt ein ITSM-Konzept in 60 Sekunden. Heute: KCS. Was ist das? Und wie hilft es Ihnen, Ihre Arbeit besser zu machen?<\/p>\n","protected":false},"author":1,"featured_media":19135,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-19129","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":null,"toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>[Video] Was ist Knowledge Centered Service (KCS)?<\/title>\n<meta name=\"description\" content=\"Unsere Video-Serie erkl\u00e4rt ein ITSM-Konzept in 60 Sekunden. Heute: KCS. Was ist das? 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