{"id":16885,"date":"2021-07-14T10:32:17","date_gmt":"2021-07-14T08:32:17","guid":{"rendered":"https:\/\/www.topdesk.mom\/de\/?p=16885"},"modified":"2024-08-13T14:55:23","modified_gmt":"2024-08-13T12:55:23","slug":"5-self-service-tipps","status":"publish","type":"post","link":"https:\/\/www.topdesk.mom\/de\/blog\/5-self-service-tipps\/","title":{"rendered":"Top 5 Self Service-Tipps: 120+ IT-Experten haben gew\u00e4hlt"},"content":{"rendered":"<p><strong>Wir haben IT-Experten aus der ganzen Welt nach dem Stand ihres Self Services befragt. Unsere Umfrage beinhaltete Fragen wie: \u00dcber welche Kan\u00e4le erhalten Sie die meisten Anfragen? Haben Sie eine aktive <a href=\"https:\/\/www.topdesk.mom\/de\/funktionalitaeten\/wissensdatenbank\/\">Wissensdatenbank?<\/a> Wie h\u00e4ufig aktualisieren Sie Ihre Wissensartikel?<\/strong><\/p>\n<h2>Tipps, um Self Service zu f\u00f6rdern<\/h2>\n<p>Wir haben die Ergebnisse der Umfrage in dieser Infografik festgehalten. Und wir haben f\u00fcnf Tipps zusammen gestellt, wie Sie Self Service noch mehr f\u00f6rdern.<\/p>\n<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.topdesk.mom\/de\/wp-content\/media\/sites\/37\/Infografik_SelfService_DE-scaled.jpg\" alt=\"\" width=\"775\" height=\"2560\" \/>\n<h2>Wie weit ist Ihr Self Service?<\/h2>\n<p>M\u00f6chten auch Sie testen, <a href=\"\/\/www.topdesk.mom\/de\/blog\/digitaler-self-service\/\">wie weit Ihr Self Service ist<\/a>? Machen Sie mit bei unserem Quiz.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Wir haben IT-Experten aus der ganzen Welt nach Ihrem Self Service befragt. Hier 5 Tipps, wie Ihr Servicedesk noch serviceorientierter wird.<\/p>\n","protected":false},"author":1,"featured_media":16903,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-16885","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":null,"toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Top 5 Self Service-Tipps: 120+ IT-Experten haben gew\u00e4hlt<\/title>\n<meta name=\"description\" content=\"Wir haben IT-Experten aus der ganzen Welt nach Ihrem Self Service befragt. 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