{"id":15292,"date":"2021-06-16T11:32:09","date_gmt":"2021-06-16T09:32:09","guid":{"rendered":"https:\/\/www.topdesk.mom\/de\/?p=15292"},"modified":"2024-11-13T15:02:50","modified_gmt":"2024-11-13T14:02:50","slug":"video-was-ist-enterprise-servicemanagement","status":"publish","type":"post","link":"https:\/\/www.topdesk.mom\/de\/blog\/video-was-ist-enterprise-servicemanagement\/","title":{"rendered":"[Video] Was ist Enterprise-Servicemanagement (ESM)?"},"content":{"rendered":"<p><strong>In unserer Video-Serie erkl\u00e4ren wir ein IT-Servicemanagement-Konzept in etwa 60 Sekunden. Diese Woche schummeln wir ein bisschen: Wir ben\u00f6tigen 76 Sekunden, um Ihnen Enterprise-Servicemanagement (ESM) zu erkl\u00e4ren. Manche nennen es auch Shared Servicemanagement (SSM). Aber was ist ESM? Und wie hilft es Ihnen, Ihre Servicebereitstellung zu verbessern?<\/strong><\/p>\n<h2>Effizienz durch Enterprise-Servicemanagement<\/h2>\n<p>Nehmen wir an Ihr Kollege m\u00f6chte ein kaputtes Telefon melden. Wei\u00df er, an wen er sich wenden muss? An die IT-Abteilung? Oder doch ans Facility-Management? Im Idealfall muss er das gar nicht wissen. Er meldet einfach sein Problem und es wird behoben.<\/p>\n<p>In der Praxis ist es jedoch oft ein Ratespiel, welche Nummer der Mitarbeiter w\u00e4hlen muss oder welches Formular er nutzen soll. Es besteht einfach die Hoffnung, beim richtigen Team zu landen.<\/p>\n<p>Dies kann durch Enterprise-Servicemanagement leicht verhindert werden. Dabei handelt es sich um eine Zusammenarbeit zwischen Serviceabteilungen wie der IT, Facility-Management und HR, um Ihren Mitarbeitern einen besseren Service zu bieten.<\/p>\n<p>Wie genau? Sehen Sie sich unser Video an.<\/p>\n<div>\n<p><iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/1029246191?dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\"><\/iframe><\/p>\n<\/div>\n<h2>Sie m\u00f6chten mehr \u00fcber Enterprise-Servicemanagement erfahren?<\/h2>\n<p>Sie m\u00f6chten tiefer ins Thema eintauchen und wissen, wie Sie ie Zusammenarbeit zwischen Serviceabteilungen verbessern k\u00f6nnen? Wir haben Ihnen Informationen zum Thema Enterprise-Servicemanagement zusammen gestellt. Hier finden Sie eine Auswahl unserer Best Practices:<\/p>\n<p>\u2022 Blogartikel:<a href=\"https:\/\/www.topdesk.mom\/de\/blog\/google-effekt\/\">\u00a0Enterprise-Servicemanagement oder: der Google-Effekt<\/a><br \/>\n\u2022 Blogartikel:\u00a0<a href=\"https:\/\/www.topdesk.mom\/de\/blog\/vorteile-esm\/\">Wie Sie mit ESM das Serviceerlebnis verbessern<\/a><br \/>\n\u2022 Blogartikel:\u00a0<a href=\"https:\/\/www.topdesk.mom\/de\/blog\/gemeinsame-prozessen\/\">In wenigen Schritten zu gemeinsamen Prozessen<\/a><br \/>\n\u2022 Blogartikel:\u00a0<a href=\"https:\/\/www.topdesk.mom\/de\/blog\/esm\/\">Universit\u00e4t Utrecht: Enterprise-Servicemanagement<\/a><\/p>\n<p>Oder lesen Sie unseren\u00a0<a href=\"https:\/\/www.topdesk.mom\/de\/e-books\/enterprise-servicemanagement\/\">Enterprise-Servicemanagement Leitfaden<\/a>. Er hilft Ihnen die Zufriedenheit Ihrer Melder zu erh\u00f6hen, die Zusammenarbeit zu st\u00e4rken und die Kosten zu senken. Wir zeigen Ihnen die Vorteile von ESM und geben Ihnen praktische Tipps zur Umsetzung in Ihrer Organisation.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Wir erkl\u00e4ren ein ITSM-Konzept in 60 Sek. Heute: Enterprise-Servicemanagement. Was ist es? Und wie hilft es, Ihren Service zu verbessern?<\/p>\n","protected":false},"author":1,"featured_media":15301,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-15292","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":"","toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>[Video] Was ist Enterprise-Servicemanagement (ESM)?<\/title>\n<meta name=\"description\" content=\"Wir erkl\u00e4ren ein ITSM-Konzept in 60 Sek. Heute: Enterprise-Servicemanagement. Was ist es? 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