{"id":15231,"date":"2024-01-09T08:06:45","date_gmt":"2024-01-09T07:06:45","guid":{"rendered":"https:\/\/www.topdesk.mom\/da\/?p=15231"},"modified":"2025-06-11T10:34:49","modified_gmt":"2025-06-11T08:34:49","slug":"7-stoerste-fordele-ved-spoc","status":"publish","type":"post","link":"https:\/\/www.topdesk.mom\/da\/blog\/7-stoerste-fordele-ved-spoc\/","title":{"rendered":"De 7 st\u00f8rste fordele ved SPOC"},"content":{"rendered":"

Ved dine brugere, hvordan de skal kontakte de forskellige serviceafdelinger i organisationen? Dette kan implementeringen af en SPOC hj\u00e6lpe dig med.\u00a0<\/strong><\/p>\n

Hvad er en SPOC?<\/h2>\n

Et Single Point of Contact ogs\u00e5 kaldet SPOC betyder grundl\u00e6ggende, at du i din organisation skaber \u00e9t samlet kontaktpunkt for alle serviceafdelinger. Det vil sige, at brugerne kun kan henvende sig \u00e9t sted, hvis de har behov for at f\u00e5 hj\u00e6lp fra f.eks. HR, IT, \u00d8konomi eller FM.<\/span>\u00a0<\/span><\/p>\n

I TOPdesk har du mulighed for at oprette en serviceportal, hvor brugerne bl.a. kan oprette sager, bestille nyt hardware, finde svar p\u00e5 ofte stillede sp\u00f8rgsm\u00e5l samt f\u00e5 indsigt i vigtig information. Men betyder det s\u00e5, at alle afdelinger skal arbejde i det samme v\u00e6rkt\u00f8j? Nej, ikke n\u00f8dvendigvis. Det er selvf\u00f8lgelig lettere, hvis de alle arbejder i TOPdesk. I TOPdesk har systemadministratorerne mulighed for at oprette forskellige ansvarliggrupper, s\u00e5 den enkelte afdeling kun kan se de sager, der kommer ind til netop deres gruppe. I tilf\u00e6lde af, at afdelingerne arbejder i forskellige v\u00e6rkt\u00f8jer, kan der laves smarte integrationer, som stadig g\u00f8r det muligt for slutbrugerne at kontakte dem gennem serviceportalen.\u00a0<\/span>\u00a0<\/span><\/p>\n

Hvad skal du v\u00e6re opm\u00e6rksom p\u00e5 ved SPOC?<\/h2>\n

Hvis en SPOC er den rette l\u00f8sning for din organisation, er der nogle forskellige steps, som du skal igennem inden implementeringen finder sted. Ved at gennemg\u00e5 f\u00f8lgende trin, kan du skabe den bedst mulige l\u00f8sning for dine brugere og operat\u00f8rer:\u00a0<\/span>\u00a0<\/span><\/p>\n

    \n
  1. Unders\u00f8g hvilke serviceafdelinger, som din organisation har \u2013 og ops\u00e6t et m\u00f8de med hver afdelingsansvarlig<\/span>\u00a0<\/span><\/li>\n
  2. Udv\u00e6lg de afdelinger, der skal inkluderes\u00a0<\/span>\u00a0<\/span><\/li>\n
  3. Udform en liste over afdelingernes mest hyppige sager<\/span>\u00a0<\/span><\/li>\n
  4. Find ud af hvilke sager, der kr\u00e6ver involvering fra flere afdelinger<\/span>\u00a0<\/span><\/li>\n
  5. Kortl\u00e6g en medarbejderrejse \u2013 hvor er der behov for forbedringer?<\/span>\u00a0<\/span><\/li>\n<\/ol>\n

    Ved at lave dette forarbejde f\u00e5r du opsat en serviceportal, som matcher hele organisationens behov. Men husk, intet er endegyldigt, da behovet l\u00f8bende kan \u00e6ndre sig. Det er derfor en god id\u00e9 at give serviceportalen et \u2019sundhedstjek\u2019 et par gange om \u00e5ret. P\u00e5 den m\u00e5de er du sikker p\u00e5, at den altid er opdateret.<\/span>\u00a0<\/span><\/p>\n

    TIP!<\/span><\/b> Du kan med fordel promovere den nye serviceportal for dine brugere f\u00f8r, under og efter implementeringsforl\u00f8bet. <\/span>Bliv klogere i vores selvbetjeningsguide<\/a>.<\/span>\u00a0<\/span><\/p>\n

    G\u00f8r informationer tilg\u00e6ngelige for brugerne<\/h3>\n

    En SPOC kan indeholde flere forskellige elementer \u2013 alt efter dit behov. Du kan bl.a. oprette et servicekatalog, hvor du udf\u00f8rligt oplister alle de services, du tilbyder.\u00a0<\/span>\u00a0<\/span><\/p>\n

    Du kan ogs\u00e5 oprette en vidensbase, som indeholder smarte guides, medarbejderh\u00e5ndb\u00f8ger og FAQ\u2019er, som kan g\u00f8re brugerne i stand til at finde svar p\u00e5 deres egne sp\u00f8rgsm\u00e5l.\u00a0<\/span>\u00a0<\/span><\/p>\n

    Alt sammen noget, der er med til at g\u00f8re brugerne mere selvhjulpne \u2013 og dermed kan serviceafdelingerne i stedet bruge tid p\u00e5 at l\u00f8se de mere komplekse sager.\u00a0<\/span>\u00a0<\/span><\/p>\n

    7 fordele ved at oprette et SPOC<\/h2>\n

    Fordelene ved at have en SPOC i din organisation er mange \u2013 b\u00e5de p\u00e5 bruger og operat\u00f8rsiden, s\u00e5 jeg giver dig her nogle af de mest centrale:<\/span>\u00a0<\/span><\/p>\n

      \n
    1. Brugerne kan kun kontakte serviceafdelingerne p\u00e5 \u00e9n m\u00e5de\u00a0<\/span>\u00a0<\/span><\/li>\n
    2. Overblik over de forskellige services\u00a0<\/span>\u00a0<\/span><\/li>\n
    3. Adgang til organisationens kollektive viden\u00a0<\/span>\u00a0<\/span><\/li>\n
    4. Optimering af sagsbehandlingsprocesserne\u00a0<\/span>\u00a0<\/span><\/li>\n
    5. Gode rapporteringsmuligheder<\/span>\u00a0<\/span><\/li>\n
    6. \u00d8get brugertilfredshed<\/span>\u00a0<\/span><\/li>\n
    7. Lettere at samarbejde p\u00e5 tv\u00e6rs af afdelinger<\/span>\u00a0<\/span><\/li>\n<\/ol>\n

      En SPOC skaber derfor ikke kun v\u00e6rdi for brugerne, men den kan ogs\u00e5 v\u00e6re med til at g\u00f8re arbejdet lettere for dine operat\u00f8rer, som f\u00e5r standardiseret deres processer samt styrket den interne kommunikation.<\/span>\u00a0<\/span><\/p>\n

      Interesseret i at vide mere?<\/strong><\/h4>\n

      \u00d8nsker du at blive klogere p\u00e5, hvordan du kan tage din servicelevering til det n\u00e6ste niveau? Download vores smarte Service Management Guide<\/a> og bliv introduceret til best practices, de nyeste buzzwords og gode tips og tricks.<\/p>\n","protected":false},"excerpt":{"rendered":"

      Ved dine brugere, hvordan de skal kontakte de forskellige serviceafdelinger i organisationen? Dette kan implementeringen af en SPOC hj\u00e6lpe dig med.\u00a0 Hvad er en SPOC? Et Single Point of Contact ogs\u00e5 kaldet SPOC betyder grundl\u00e6ggende, at du i din organisation skaber \u00e9t samlet kontaktpunkt for alle serviceafdelinger. Det vil sige, at brugerne kun kan henvende<\/p>\n","protected":false},"author":379,"featured_media":30360,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-15231","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":17439,"blog_hubspot_cta_link":{"title":"Download vores Service Management Guide","url":"https:\/\/www.topdesk.mom\/da\/e-boeger\/service-management-guide\/ ","target":""},"toc_display":"compact","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"\nDe 7 st\u00f8rste fordele ved at anvende en SPOC<\/title>\n<meta name=\"description\" content=\"Ved dine brugere, hvordan de skal kontakte de forskellige serviceafdelinger i din organisation? 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