{"id":15207,"date":"2023-12-06T08:00:58","date_gmt":"2023-12-06T07:00:58","guid":{"rendered":"https:\/\/www.topdesk.mom\/da\/?p=15207"},"modified":"2025-06-11T10:36:37","modified_gmt":"2025-06-11T08:36:37","slug":"optimer-dine-it-processer-fra-a-z","status":"publish","type":"post","link":"https:\/\/www.topdesk.mom\/da\/blog\/optimer-dine-it-processer-fra-a-z\/","title":{"rendered":"F\u00e5 optimeret dine it-processer fra A-Z med TOPdesk"},"content":{"rendered":"<p><strong>N\u00e5r du, som en organisation, v\u00e6lger at investere i et nyt ITSM-software som TOPdesk, er det ikke kun (n\u00f8dvendigvis) noget, som kommer it-afdelingen til gode. Faktisk kan denne investering f\u00e5 en v\u00e6sentlig betydning for hele organisationen.\u00a0<\/strong><\/p>\n<h2>S\u00e5dan kan du anvende TOPdesk<\/h2>\n<p><span data-contrast=\"none\">Selvom TOPdesk leverer en ITSM-l\u00f8sning, der umiddelbart rimer p\u00e5 it-afdelingen, s\u00e5 kan systemet faktisk komme flere afdelinger til gode, herunder \u00d8konomi, HR, Facility Management og Kundeservice. Lad os komme med nogle konkrete anvendelsesmuligheder: <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:240,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"15\" data-list-defn-props=\"{&quot;335551671&quot;:6,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"6\" data-aria-level=\"1\"><span data-contrast=\"none\">It: H\u00e5ndtering af it-sager, hardware bestillinger, anmodning om softwareadgange &amp; vidensdeling<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:240,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"15\" data-list-defn-props=\"{&quot;335551671&quot;:6,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"6\" data-aria-level=\"1\"><span data-contrast=\"none\">HR: On- og offboarding, integration til AD, rolle og rettighedsstyring &amp; GPDR<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:240,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"15\" data-list-defn-props=\"{&quot;335551671&quot;:6,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"6\" data-aria-level=\"1\"><span data-contrast=\"none\">\u00d8konomi: Integration til ERP-system, indk\u00f8b &amp; leverand\u00f8rh\u00e5ndtering<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:240,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"15\" data-list-defn-props=\"{&quot;335551671&quot;:6,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"6\" data-aria-level=\"1\"><span data-contrast=\"none\">Facility Management: Drift, opgaveh\u00e5ndtering, reservationsstyring &amp; indmelding af fejl og mangler\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:240,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"15\" data-list-defn-props=\"{&quot;335551671&quot;:6,&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"6\" data-aria-level=\"1\"><span data-contrast=\"none\">Kundeservice: H\u00e5ndtering af kundehenvendelser, reklamation, feedback, rapportering &amp; statistik<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:240,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"none\">Kort sagt kan TOPdesk v\u00e6re med til at digitalisere dine processer samt forbedre samarbejdsmulighederne, da de forskellige afdelinger bl.a. kan eskalere sagerne imellem sig, oprette en f\u00e6lles serviceportal samt opbygge (godkendelses)flows, der kr\u00e6ver flere parters involvering \u2013 f.eks. i forbindelse med on- og offboarding.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:240,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<h2>V\u00e6rdi for b\u00e5de brugere og operat\u00f8rer<\/h2>\n<p><span data-contrast=\"none\">En implementering af TOPdesk medf\u00f8rer ofte, at afdelingerne skal \u00e6ndre eller genoverveje deres arbejdsm\u00e5der. Dette kan kr\u00e6ve noget tilv\u00e6nning \u2013 specielt fra de ikke kyndige it-brugere. Vores erfaring er dog, at de fleste hurtigt kan se v\u00e6rdien af deres investering \u2013 og at de som ofte oplever en \u00f8get medarbejdergl\u00e6de, da TOPdesk er med til at g\u00f8re arbejdet sjovere, lettere og mere motiverende. Medarbejderne kan nemlig tydeligt se, at n\u00e5r de standardiserer processerne, opbygger en f\u00e6lles vidensbank og f\u00e5r et bedre overblik over alle sager, er de i stand til at levere en hurtigere og mere effektiv service til deres brugere. <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:240,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Alt dette, er ogs\u00e5 noget, som skinner igennem hos brugerne. Vores kunder fort\u00e6ller bl.a. at deres brugere oplever, at sagsh\u00e5ndteringen er mere gennemsigtig, det er nemt at finde svar p\u00e5 deres sp\u00f8rgsm\u00e5l og at det er en fordel, at de nu kun har \u00e9t samlet kontaktpunkt.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:240,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<h2>7 gode grunde til at v\u00e6lge TOPdesk<\/h2>\n<p><span data-contrast=\"none\">Hvorfor skal du v\u00e6lge TOPdesk som ITSM-leverand\u00f8r? Der er op til flere grunde, men jeg har nedenfor samlet syv af de vigtigste. TOPdesk leverer:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:240,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<ol>\n<li data-leveltext=\"%1.\" data-font=\"Calibri\" data-listid=\"16\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559684&quot;:-1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Tre simple pakkel\u00f8sninger &#8211; opgrader din pakkel\u00f8sning efter behov<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:240,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"%1.\" data-font=\"Calibri\" data-listid=\"16\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559684&quot;:-1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Hurtig implementering \u2013 kom op at k\u00f8re p\u00e5 blot tre til otte hverdage afh\u00e6ngig af pakkel\u00f8sningen<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:240,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"%1.\" data-font=\"Calibri\" data-listid=\"16\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559684&quot;:-1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">\u00d8konomisk forsvarlig licensmodel \u2013 kr\u00e6ver ikke API-, godkendelse-, slutbruger- eller asset-licens\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:240,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"%1.\" data-font=\"Calibri\" data-listid=\"16\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559684&quot;:-1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Lokal tilstedev\u00e6relse \u2013 dansk support og konsulenter i verdensklasse<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:240,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"%1.\" data-font=\"Calibri\" data-listid=\"16\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559684&quot;:-1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Tilbyder en GDPR-compliant On-Premise eller SaaS-l\u00f8sning<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:240,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"%1.\" data-font=\"Calibri\" data-listid=\"16\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559684&quot;:-1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Kr\u00e6ver ingen kodning\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:240,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"%1.\" data-font=\"Calibri\" data-listid=\"16\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559684&quot;:-1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Et t\u00e6t samarbejde \u2013 vi er ikke <\/span><i><span data-contrast=\"none\">kun<\/span><\/i><span data-contrast=\"none\"> din softwareleverand\u00f8r, men en samarbejdspartner<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:240,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<\/ol>\n<p><span data-contrast=\"none\">Derudover bliver kunderne under implementeringen undervist i brugen af TOPdesk, s\u00e5 de er bedst muligt kl\u00e6dt p\u00e5 til selv at kunne videreudvikle og drive deres l\u00f8sning &#8211; uden behov for ekstern konsulentbistand.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:240,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<h2>Et produkt i rivende udvikling<\/h2>\n<p><span class=\"TextRun SCXW228398246 BCX9\" lang=\"DA-DK\" xml:lang=\"DA-DK\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW228398246 BCX9\">Med TOPdesk <\/span><span class=\"NormalTextRun SCXW228398246 BCX9\">f\u00e5r du et produkt, der er i konstant udvikling. Vores <\/span><span class=\"NormalTextRun SCXW228398246 BCX9\">kompetente udviklingsteam<\/span><span class=\"NormalTextRun SCXW228398246 BCX9\"> s\u00f8rger for <\/span><span class=\"NormalTextRun SCXW228398246 BCX9\">l\u00f8bende <\/span><span class=\"NormalTextRun SCXW228398246 BCX9\">at optimere alle vores features<\/span><span class=\"NormalTextRun SCXW228398246 BCX9\">, s\u00e5 <\/span><span class=\"NormalTextRun SCXW228398246 BCX9\">dit TOPdesk-milj\u00f8<\/span> <span class=\"NormalTextRun SCXW228398246 BCX9\">leve<\/span><span class=\"NormalTextRun SCXW228398246 BCX9\">r<\/span><span class=\"NormalTextRun SCXW228398246 BCX9\"> op<\/span><span class=\"NormalTextRun SCXW228398246 BCX9\"> til<\/span><span class=\"NormalTextRun SCXW228398246 BCX9\"> markedsstandarderne ift. <\/span><span class=\"NormalTextRun SCXW228398246 BCX9\">sikkerhed, <\/span><span class=\"NormalTextRun SCXW228398246 BCX9\">design og funktionalitet<\/span><span class=\"NormalTextRun SCXW228398246 BCX9\">. <\/span><span class=\"NormalTextRun SCXW228398246 BCX9\">H<\/span><span class=\"NormalTextRun SCXW228398246 BCX9\">er inddrager vi gerne vores kunder<\/span> <span class=\"NormalTextRun SCXW228398246 BCX9\">&#8211; <\/span><span class=\"NormalTextRun SCXW228398246 BCX9\">f<\/span><span class=\"NormalTextRun SCXW228398246 BCX9\">or hvem er<\/span><span class=\"NormalTextRun SCXW228398246 BCX9\"> bedre til at komme med konstruktiv kritik, end dem, som sidder med fingrene i systemet hver eneste dag<\/span><span class=\"NormalTextRun SCXW228398246 BCX9\">.<\/span><\/span><span class=\"EOP SCXW228398246 BCX9\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:240,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<h4>Interesseret i at vide mere?<\/h4>\n<p>\u00d8nsker du at blive klogere p\u00e5, hvordan du kan tage din servicelevering til det n\u00e6ste niveau? Download vores smarte <a href=\"https:\/\/www.topdesk.mom\/da\/e-boeger\/service-management-guide\/\">Service Management Guide<\/a> og bliv introduceret til best practices, de nyeste buzzwords og gode tips og tricks.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>N\u00e5r du, som en organisation, v\u00e6lger at investere i et nyt ITSM-software som TOPdesk, er det ikke kun (n\u00f8dvendigvis) noget, som kommer it-afdelingen til gode. Faktisk kan denne investering f\u00e5 en v\u00e6sentlig betydning for hele organisationen.\u00a0<\/p>\n","protected":false},"author":379,"featured_media":30363,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-15207","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":17394,"blog_hubspot_cta_link":{"title":"Download vores Service Management Guide","url":"https:\/\/www.topdesk.mom\/da\/e-boeger\/service-management-guide\/ ","target":""},"toc_display":"full","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>F\u00e5 optimeret dine it-processer fra A-Z med TOPdesk<\/title>\n<meta name=\"description\" content=\"Det kan v\u00e6re en jungle at finde dit nye ITSM-system. S\u00e5 hvorfor v\u00e6lge TOPdesk? L\u00e6r hvordan du kan arbejde smartere i servicdesken.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.topdesk.mom\/da\/blog\/optimer-dine-it-processer-fra-a-z\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"F\u00e5 optimeret dine it-processer fra A-Z med TOPdesk\" \/>\n<meta property=\"og:description\" content=\"Det kan v\u00e6re en jungle at finde dit nye ITSM-system. S\u00e5 hvorfor v\u00e6lge TOPdesk? 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