{"id":14961,"date":"2024-12-11T07:00:32","date_gmt":"2024-12-11T06:00:32","guid":{"rendered":"https:\/\/www.topdesk.mom\/da\/?p=14961"},"modified":"2024-12-11T09:56:40","modified_gmt":"2024-12-11T08:56:40","slug":"sjove-it-support-henvendelser","status":"publish","type":"post","link":"https:\/\/www.topdesk.mom\/da\/blog\/sjove-it-support-henvendelser\/","title":{"rendered":"Fort\u00e6llinger fra servicedesken: 9 sjove it-support henvendelser"},"content":{"rendered":"

Hver it-professionel kan fort\u00e6lle flere sjove historier fra hverdagen i servicedesken. Fra brugeren, der forvekslede diskdrevet med en kopholder, til manageren, som p\u00e5 en eller anden m\u00e5de form\u00e5ede at “slette” internettet! Kort fortalt, der er altid noget at grine af i servicedesken.<\/strong><\/p>\n

9 af de sjoveste it-anmodninger<\/h2>\n

Vi har derfor samlet nogle af de m\u00e6rkeligste anmodninger, som it-professionelle har modtaget fra deres slutbrugere:<\/p>\n

1. Den “\u00f8delagte” printer<\/h3>\n

P\u00e5 overfladen ligner dette en normal henvendelse. Men n\u00e5r du indser, at den, der ringer, har undladt at tage papiret ud af den pose, det blev sendt i, skal du k\u00e6mpe for at holde masken.<\/p>\n

2. Falsk sikkerhed<\/h3>\n

Alle ved, at det er afg\u00f8rende at have en sikker adgangskode. Men i praksis? Der er det ikke alle brugere, som tager det liges\u00e5 seri\u00f8st, som de burde.<\/p>\n

N\u00e5r du hj\u00e6lper en slutbruger med en foresp\u00f8rgsel, og du opdager, at deres adgangskode er det samme som deres brugernavn, s\u00e5 undrer du dig m\u00e5ske over, hvorfor du brugte al den tid p\u00e5 at uddanne dine kolleger i best practices inden for sikkerhed.<\/p>\n

(Bonuspoint, hvis de har tilf\u00f8jet et nyttigt tip, der fort\u00e6ller dig dette).<\/p>\n

Og n\u00e5r du erfarer, at enheden tilh\u00f8rer en it-chef? Hvis du ikke griner, vil du sandsynligvis gr\u00e6de.<\/p>\n

3. H\u00e6ndelse #212<\/h3>\n

Emne: \u201cMinspacebarer\u00f8delagt\u201d<\/p>\n

Beskrivelse: \u201cKanjegf\u00e5etnyttastaturs\u00e5jegkanlavemitarbejde?\u201d<\/p>\n

Den lader vi bare ligge der.<\/p>\n

4. Hvor er den \u201cvilk\u00e5rlige\u201d-tast?<\/h3>\n

Dette er en klassiker. Der er altid mindst \u00e9n slutbruger, der ringer i panik, n\u00e5r de bliver bedt om at “trykke p\u00e5 en vilk\u00e5rlig tast”, og de er ude af stand til at finde den mystiske tast p\u00e5 deres tastatur. Legenden siger, at de stadig leder efter tasten den dag i dag.<\/p>\n

5. Den uoverv\u00e5gede b\u00e6rbare computer<\/h3>\n

Hvem nyder ikke en god kontor-prank? Men nogle gange g\u00e5r de for langt. Vi har h\u00f8rt en historie om en slutbruger, der klagede over, at han var blevet “hacket”, fordi n\u00e5r han startede computeren, begyndte temasangen fra Game of Thrones at spille. Meeen i virkeligheden havde han efterladt sin b\u00e6rbare computer uden opsyn, hvilket gav \u00e9n af \u200b\u200bhans kollegaer mulighed for at justere lydindstillingerne.<\/p>\n

Lektien er l\u00e6rt: L\u00e5s altid din b\u00e6rbare computer, f\u00f8r du rejser dig for at f\u00e5 en kop kaffe!<\/p>\n

6. Du kan l\u00f8be, men du kan ikke gemme dig<\/h3>\n

Der er ikke noget bedre end at se en slutbruger – som tilsyneladende “ikke aner”, hvorfor deres netv\u00e6rksdrev er fyldt \u2013 der fors\u00f8ge at slette alle deres film og musikfiler.<\/p>\n

Dagens nyttige tip: Hvis du deler din sk\u00e6rm med it, kan vi se, hvad du laver.<\/p>\n

7. USB’en driver mig til vanvid<\/h3>\n

Vi h\u00f8rte, at en bruger engang klagede over, at USB-drevet ikke virkede, da det var tilsluttet den b\u00e6rbare computer (bruger folk stadig USB’er i disse dage?)<\/p>\n

Det viste sig, at de havde sat den i ethernet-porten i stedet for. Ups.<\/p>\n

8. Alle har brug for hj\u00e6lp nogle gange<\/h3>\n

Og det er ikke kun dine slutbrugere, der k\u00e6mper. En gang imellem har en bruger brug for hj\u00e6lp til at l\u00f8se et almindeligt problem, s\u00e5 du henviser dem til en vidensartikel… som de faktisk skrev for et par m\u00e5neder siden. It-professionelle laver ogs\u00e5 fejl.<\/p>\n

9. \u201cInternetproblemer\u201d<\/h3>\n

Endnu en klassiker. Uanset hvor mange e-mails, intranetopdateringer og Teams-p\u00e5mindelser du sender ud, er der altid mindst \u00e9n person, der ikke f\u00e5r beskeden.<\/p>\n

Hver gang der er planlagt opdateringer, er der altid \u00e9n der ringer, hvis mystiske “internetproblemer” viser sig at v\u00e6re planlagte netv\u00e6rksopdateringer, som alle andre i virksomheden allerede kender til.<\/p>\n","protected":false},"excerpt":{"rendered":"

Hver it-professionel kan fort\u00e6lle flere sjove historier fra hverdagen i servicedesken. Fra brugeren, der forvekslede diskdrevet med en kopholder, til manageren, som p\u00e5 en eller anden m\u00e5de form\u00e5ede at “slette” internettet! Kort fortalt, der er altid noget at grine af i servicedesken.<\/p>\n","protected":false},"author":379,"featured_media":16624,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-14961","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":17394,"blog_hubspot_cta_link":"","toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"\nFort\u00e6llinger fra servicedesken: 9 sjove it support henvendelser<\/title>\n<meta name=\"description\" content=\"Hver it-professionel kan fort\u00e6lle flere sjove historier fra hverdagen i servicedesken. Vi har samlet 9 af de sjoveste. 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